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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection, competitive pricing, and high quality of items. Many people highlight the prompt and secure delivery service, often noting that products arrive well-packaged and in excellent condition. The service is frequently described as first-class, with staff being helpful and communicative, making the purchasing experience pleasant. However, some customers also noted issues with product descriptions not fully detailing cosmetic damage or fret wear on pre-owned guitars. A few other people also felt that some guitars required significant setup adjustments upon arrival, and in one instance, a customer reported a problem with a truss rod that they believed should have been checked prior to trade.

What people talk about most

Product

Customers consistently note positive experiences with product quality and delivery. Many reviewers praise the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast and prompt... See more

Quality

Reviewers highlight positive aspects of quality. Many customers received products in great condition, with... See more

Price

Clients share positive opinions on price, consistently highlighting great and reasonable prices, with many... See more

Service

People report positive experiences with service. Customers consistently praise the helpful staff, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a beautiful guitar, which was promptly delivered and nicely packed. I'm also selling two of my guitars through the shop. The offer was fairly priced and the process easy and smooth. Communi... See more

Company replied

Rated 5 out of 5 stars

Bought a guitar from the website for my son's birthday, I had not noticed that it had tiny chip on it when looking at the pictures. I received an email advising me that it had a tiny chip on it along... See more

Company replied

Rated 5 out of 5 stars

I have purchased several guitars from Sound Affects and part-exchanged guitars in the process. Paul and the staff have been outstanding and what I like is that they allow you to take your time and exp... See more

Company replied

Rated 5 out of 5 stars

Amazing place to shop or get a guitar repaired. I brought in a Taylor acoustic with a manufacturing defect and a brand new, perfectly set up guitar was waiting at the shop in a matter of weeks.... See more

Company replied


Company details

  1. Musical Instrument Store

Written by the company

One of the UK’s leading specialist dealers in high-end, rare and boutique electric and acoustic guitar brands and gear. In early 2014, we moved to our premier showroom in Ormskirk which has become well-known for its themed room layout, which also allows for demoing products in your own space, even when the shop is going through a busy spell. When you visit us, browse at your leisure through our themed rooms. Our ‘Main Room’, complete with Chesterfield couch, wall-to-wall, houses our most boutique and rare guitars from some of the world’s most revered and respected builders. The room and it’s stock changes each day, so paying us a visit just to see what’s new is well worth it – It’s never the same twice!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I am over the moon!

I ordered a used Rickenbacker 12 string from Sound Affects and I couldn’t be happier with my purchase.

I placed my order online only to be emailed to say the guitar had actually just sold in store and the website hadn’t been updated but they did have another exactly the same just slightly older.

Paul emailed me through a good number of photos and I had a couple of chats with him over the phone, both times I rang I got straight through to him. I was happy with the photos and what he had to say about the guitar so I decided to go for it.

The guitar arrived on the Monday after I had placed my order on the Friday. Despite coming in a hard case the guitar was well packed with a solid cardboard outer.

As for the guitar itself I’m honestly blown away by it - not only does it look stunning but it sounds incredible, by far the best sounding Rick 12 string I have owned (this will be my fourth!).

It has been fitted with flat wound strings which give it a real vintage sound and it is set up perfectly, a lovely low action (just how I like it) and no fret buzz.

I did email Paul to ask about the strings and to let him know how I was getting on with the guitar and he responded very quickly.
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I am extremely happy with my purchase from Sound Affects and wouldn’t hesitate to use them again in the future.

January 2, 2026
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Reply from Sound Affects

Thanks again for your order and taking the time to leave a review.
Happy to hear you are enjoying the guitar.

Much appreciated.

Rated 5 out of 5 stars

Great but had to return (my error)

Ordered a leather strap for my son’s bass guitar, it arrived and looked great to me.. however it wasn’t right for a heavy bass guitar so I had to return unfortunately.
I have been fully refunded and they replied to my emails promptly.

December 27, 2025
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Reply from Sound Affects

Thanks for taking the time to leave a review. Much appreciated.

Rated 5 out of 5 stars

I bought aJHS splitter/ buffer which…

I bought aJHS splitter/ buffer which works perfectly- it seems to be very transparent and quiet which is exactly what it needs to be. Sound Affects delivered it quickly so I’m happy.

December 27, 2025
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Reply from Sound Affects

Thank you for leaving a review.

Rated 5 out of 5 stars

One happy customer

Great price, easy to navigate website and a quick delivery. Couldn’t ask for more. The item arrived in the condition described and worked fine. One happy customer.

December 30, 2025
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Reply from Sound Affects

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Great Price and Reliable Delivery

Excellent price for the pedal I was looking for. It was dispatched very quickly at a very busy time of the year for the postal services. Top quality transaction.

December 30, 2025
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Reply from Sound Affects

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Fantastic Experience(s)

I have purchased several guitars from Sound Affects and part-exchanged guitars in the process. Paul and the staff have been outstanding and what I like is that they allow you to take your time and explore the guitars whilst being on hand if you need help. They also have a great range of guitars too. Can't fault this place at all - although my wallet might disagree! LOL

November 21, 2025
Unprompted review
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Reply from Sound Affects

Thank you for taking the time to leave a review.

Regards

Rated 5 out of 5 stars

Smooth Transaction

Smooth Transaction

Would definitely recommend this company, smooth transaction and quick delivery. Item well packaged and item good value for money.

November 29, 2025
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Reply from Sound Affects

Thank you for taking the time to leave feedback.

Rated 5 out of 5 stars

Great guitar store

Great guitar store, always plenty of interesting guitars on offer. Very helpful staff and first class service and shipping

November 29, 2025
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Reply from Sound Affects

Thank you for taking the time to leave feedback.

Rated 5 out of 5 stars

Great retailer 10 out of 10

Great website, items always in stock, Great comms and first class delivery

November 25, 2025
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Reply from Sound Affects

Thank you for taking the time to leave feedback!

Rated 2 out of 5 stars

Less than stellar

The guitar arrived with lacquer cracks, smudges and some parts looking like they had been put on in a hurry. Only reason I've not returned it is because I can't be bothered to go through the process.

November 13, 2025
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Reply from Sound Affects

Hello Benjamin Acevedo,
I am sorry to see that you have left us negative feedback.

The Kramer guitar you purchased from us was brand new and had only been out of the box to be inspected by our tech.

It's a shame you have decided to leave feedback without reaching out first. You have a 14 day return period on your order so feel free to reach out if you need any further assistance. We are more than happy to help.

Regards
Sound Affects Guitar Store

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