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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection, competitive pricing, and high quality of items. Many people highlight the prompt and secure delivery service, often noting that products arrive well-packaged and in excellent condition. The service is frequently described as first-class, with staff being helpful and communicative, making the purchasing experience pleasant. However, some customers also noted issues with product descriptions not fully detailing cosmetic damage or fret wear on pre-owned guitars. A few other people also felt that some guitars required significant setup adjustments upon arrival, and in one instance, a customer reported a problem with a truss rod that they believed should have been checked prior to trade.

What people talk about most

Product

Customers consistently note positive experiences with product quality and delivery. Many reviewers praise the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast and prompt... See more

Quality

Reviewers highlight positive aspects of quality. Many customers received products in great condition, with... See more

Price

Clients share positive opinions on price, consistently highlighting great and reasonable prices, with many... See more

Service

People report positive experiences with service. Customers consistently praise the helpful staff, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a beautiful guitar, which was promptly delivered and nicely packed. I'm also selling two of my guitars through the shop. The offer was fairly priced and the process easy and smooth. Communi... See more

Company replied

Rated 5 out of 5 stars

Bought a guitar from the website for my son's birthday, I had not noticed that it had tiny chip on it when looking at the pictures. I received an email advising me that it had a tiny chip on it along... See more

Company replied

Rated 5 out of 5 stars

I have purchased several guitars from Sound Affects and part-exchanged guitars in the process. Paul and the staff have been outstanding and what I like is that they allow you to take your time and exp... See more

Company replied

Rated 5 out of 5 stars

Amazing place to shop or get a guitar repaired. I brought in a Taylor acoustic with a manufacturing defect and a brand new, perfectly set up guitar was waiting at the shop in a matter of weeks.... See more

Company replied


Company details

  1. Musical Instrument Store

Written by the company

One of the UK’s leading specialist dealers in high-end, rare and boutique electric and acoustic guitar brands and gear. In early 2014, we moved to our premier showroom in Ormskirk which has become well-known for its themed room layout, which also allows for demoing products in your own space, even when the shop is going through a busy spell. When you visit us, browse at your leisure through our themed rooms. Our ‘Main Room’, complete with Chesterfield couch, wall-to-wall, houses our most boutique and rare guitars from some of the world’s most revered and respected builders. The room and it’s stock changes each day, so paying us a visit just to see what’s new is well worth it – It’s never the same twice!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service highly recommended

Guitar was advertised at a very reasonable price, better than described and delivered within one working day. They also responded to my questions very promptly.
Cannot fault the level of service and I would certainly buy from them and recommend them to others

November 6, 2025
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Reply from Sound Affects

Much appreciated.
Thank you for taking the time to leave feedback.

Rated 5 out of 5 stars

Perfect place to shop or get a guitar serviced/ set-up

Amazing place to shop or get a guitar repaired.

I brought in a Taylor acoustic with a manufacturing defect and a brand new, perfectly set up guitar was waiting at the shop in a matter of weeks.

Everyone was very helpful, special shout-out to Rob the technician.

October 1, 2025
Unprompted review
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Reply from Sound Affects

Much appreciated Lewis
Thanks again

Rated 5 out of 5 stars

Quick

Quick, superbly packaged and exactly as described.

October 10, 2025
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Reply from Sound Affects

Thanks for leaving a review!

Rated 5 out of 5 stars

A great price

A great price, quick delivery. What more does an on line customer need.

October 9, 2025
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Reply from Sound Affects

Thanks for leaving a review!

Rated 5 out of 5 stars

Excellent service

Excellent service. Very kindly informed me that a product I wanted wasn’t available and proposed a helpful swap for a different item at no additional cost. Fast delivery.

October 6, 2025
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Reply from Sound Affects

Much appreciated.

Rated 5 out of 5 stars

Fantastic place

Fantastic place, bought a couple of guitars from here and they don’t disappoint. Really relaxed environment with a few amps to try out the instruments. Can’t wait to return for another one.

October 3, 2025
Unprompted review
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Reply from Sound Affects

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

On Line Purchase

I bought a second hand pedal from Sound Affects from their website. It was a good price, was dispatched quickly and arrived well packaged and sounds great !

September 27, 2025
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Reply from Sound Affects

Thank you for taking the time to leave feedback.
Much appreciated.

Rated 5 out of 5 stars

A good experience.

Picked up a James Tyler JTG. Spoke to Paul who was really helpful and made the experience of purchasing what is the most expensive piece of gear I own a good one. Was sent out the same day and arrived the following morning. Would recommend.

September 9, 2025
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Reply from Sound Affects

Much appreciated,
Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Really good experience…

I very not long retired and being an older guy thought I might be a bit out of place.but the guys were all friendly and welcoming and let me wander around trying various guitars with no hassles at all..walked out about 2 hrs later with a new to me guitar and amp ..fantastic shop ..would recommend ..

September 9, 2025
Unprompted review
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Reply from Sound Affects

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Superb shop

A great selection of gear, good prices, a first stop whenever I need something a bit more than the norm. It’s the level of service with the small things that will soon make them my first choice for an R8 or R9.

September 1, 2025
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Reply from Sound Affects

Much appreciated.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, beautiful guitar, well packaged and protected

September 1, 2025
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Reply from Sound Affects

Thank you for taking the time to leave feedback!

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