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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection, competitive pricing, and high quality of items. Many people highlight the prompt and secure delivery service, often noting that products arrive well-packaged and in excellent condition. The service is frequently described as first-class, with staff being helpful and communicative, making the purchasing experience pleasant. However, some customers also noted issues with product descriptions not fully detailing cosmetic damage or fret wear on pre-owned guitars. A few other people also felt that some guitars required significant setup adjustments upon arrival, and in one instance, a customer reported a problem with a truss rod that they believed should have been checked prior to trade.

What people talk about most

Product

Customers consistently note positive experiences with product quality and delivery. Many reviewers praise the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast and prompt... See more

Quality

Reviewers highlight positive aspects of quality. Many customers received products in great condition, with... See more

Price

Clients share positive opinions on price, consistently highlighting great and reasonable prices, with many... See more

Service

People report positive experiences with service. Customers consistently praise the helpful staff, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a beautiful guitar, which was promptly delivered and nicely packed. I'm also selling two of my guitars through the shop. The offer was fairly priced and the process easy and smooth. Communi... See more

Company replied

Rated 5 out of 5 stars

Bought a guitar from the website for my son's birthday, I had not noticed that it had tiny chip on it when looking at the pictures. I received an email advising me that it had a tiny chip on it along... See more

Company replied

Rated 5 out of 5 stars

I have purchased several guitars from Sound Affects and part-exchanged guitars in the process. Paul and the staff have been outstanding and what I like is that they allow you to take your time and exp... See more

Company replied

Rated 5 out of 5 stars

Amazing place to shop or get a guitar repaired. I brought in a Taylor acoustic with a manufacturing defect and a brand new, perfectly set up guitar was waiting at the shop in a matter of weeks.... See more

Company replied


Company details

  1. Musical Instrument Store

Written by the company

One of the UK’s leading specialist dealers in high-end, rare and boutique electric and acoustic guitar brands and gear. In early 2014, we moved to our premier showroom in Ormskirk which has become well-known for its themed room layout, which also allows for demoing products in your own space, even when the shop is going through a busy spell. When you visit us, browse at your leisure through our themed rooms. Our ‘Main Room’, complete with Chesterfield couch, wall-to-wall, houses our most boutique and rare guitars from some of the world’s most revered and respected builders. The room and it’s stock changes each day, so paying us a visit just to see what’s new is well worth it – It’s never the same twice!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great experience and value

I purchased an Amplitube X-Drive pedal from Sound Affects at a great low price and the pedal was delivered quickly and in excellent condition. Would definitely order from Sound Affects again.

August 14, 2025
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Reply from Sound Affects

Thanks for leaving a review!

Rated 5 out of 5 stars

Active bass repair

Had an issue with preamp of an active bass guitar. Had tried another establishment on Merseyside but was left feeling my request for help in identifying the problem was an inconvenience to them. Not so with Sound Affects team and Rob in the repair shop. Excellent communication and customer service, quick turnaround and, happily, an easy and inexpensive solution to the problem. Will certainly return with any other issues.

August 23, 2025
Unprompted review
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Reply from Sound Affects

Thank you for taking the time to leave a review.
Much appreciated.

Rated 5 out of 5 stars

No fuss, great service

Ordered on Monday evening, delivered Thursday afternoon. No fuss, no hassle, just what you want.

August 12, 2025
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Reply from Sound Affects

Much appreciated!

Rated 5 out of 5 stars

Sound Affects

It was very nice that the staff were very communicative with my payment issues, we got it it resolved and my parcel was delivered earlier than expected!

July 29, 2025
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Reply from Sound Affects

Much appreciated Aflie
Thanks again.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, giving a friendly and helpful buying experience.
Highly recommended 😊

July 14, 2025
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Reply from Sound Affects

Thanks for taking the time to leave feedback.

Rated 5 out of 5 stars

Very efficient

Very efficient, fast delivery with good communication. Item was exactly as described.

July 7, 2025
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Reply from Sound Affects

Much appreciated Peter.

Rated 5 out of 5 stars

Great selection of pedals

Great selection of pedals - new and pre-owned. Easy buying, check out and delivery.

Keep ‘em coming! 😎

June 30, 2025
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Reply from Sound Affects

Thanks for taking the time to leave a review Alan.

Rated 5 out of 5 stars

Outstanding service!!

Great service, rapid delivery and very helpful staff!
.... and really happy with the bass guitar!!
Definitely will be buying again.

June 16, 2025
Unprompted review
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Reply from Sound Affects

Thanks again for taking the time to leave feedback Pawel.

Rated 5 out of 5 stars

Excellent

Easy to navigate website, good choice. Guitar practice stool was excellent value for money, arrived quickly.

June 10, 2025
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Reply from Sound Affects

Much appreciated.

Rated 5 out of 5 stars

Excellent and trouble free service

Excellent service. I talked briefly to them before I made the purchase online as I needed the item quickly.

After purchasing the item was posted the same day and thanks to good communication from them and the courier I received it next day.

June 5, 2025
Sound Affects logo

Reply from Sound Affects

Much appreciated Larry.

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