While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the phenomenal sound and crystal-clear audio. Many people highlight the incredible value for money, finding the products to be a bargain compared to other brands and offering performance comparable to much more expensive alternatives. The delivery service is also frequently commended for being super fast, prompt, and efficient. However, some people were dissatisfied with certain aspects, mentioning issues with the bass being too light or the performance not meeting expectations compared to cheaper alternatives. A few customers also experienced problems with product durability, with some items failing after a relatively short period. Additionally, some reviewers were unhappy about unexpected customs charges, which were not clearly displayed at the time of purchase.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers praise the excellent sound quality, with some... See more

Quality

Consumers find quality to be positive, with many praising the incredible sound quality, clarity, and precise... See more

Price

Clients share positive opinions on price, consistently highlighting the great value and quality for the... See more

Value for money

Customers consistently note positive experiences with value for money. Many reviewers praise the incredible... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the super-fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great sound! I originally ordered the SONY MDR-EX650 and had to return them for a slight electric hissing and poor bass so I was sceptical about ordering a similar product like this but wow was I wron... See more

Rated 5 out of 5 stars

Super fast shipping, excellent product which only gets better. Had my last pair for 15 years so glad to see they’re still making new ones. Incredible quality for the price

Rated 5 out of 5 stars

Wow, these headphones are seriously amazing. This is the first time I’ve tried corded phones with a type c plug with the d to a converter in the plug and it’s so convenient for iPhones and modern pc’s... See more

Rated 5 out of 5 stars

The headphones are exceptional. I did have some sony which has to be connected to another lead to insert in my phone. These constantly failed so I found these with a usb c already attached😀. The soun... See more


Company details

  1. Audio Visual Equipment Supplier

Written by the company

Buy official SoundMAGIC headphones and earphones in the UK and Europe. Award winning wired and wireless headphones including the SoundMAGIC E10.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Soundmagic E10

Thank you for a great service and a quality product ,at a great price, this is the 3rd pair od E10's I have purchased, just great for the outlay.

February 16, 2026
Rated 4 out of 5 stars

Apologies - review rewrite

I am re-writing this review to amend my part in wrongly disparaging this business. While there were functional issues with the product itself, the customer service i recieved was outstanding, considerate, and generous. I apologise to the team at SoundMagic for my previous review and 1 star rating and reviewing the product and not the service. Thank you for your service and for informing me on the proper use of these review platforms.

October 1, 2025
Rated 4 out of 5 stars

A good purchase

I am very impressed with my purchase (especially at this price-point). I bought them after reading a recommendation in What Hi-Fi and bought them wondering if I could improve my experience of using a pair of Klipsch which are 4-5 years old and which cost almost double. I’ve had a love-hate relationship with them, the main gripes being they need to be driven hard with the volume cranked up on my IPhone 14 leading to fatigue after relatively short listening sessions.
Around 4-5 days in and that is not presenting itself as a problem with the E11C’s!! I’m finding I can enjoy my vast iTunes library for longer and in greater comfort and it is noticeable that I can lower the volume a good couple of notches on said IPhone. I have even just out of curiosity dug out my 20 yrs old (ish) Sony Discman and am having a blast pairing it with the E11C’s and rediscovering how good old-fashioned physical media can be as as opposed to the download/stream!!
So, I’m lovin’ it!!
My ONLY reason for a 4 ⭐ is my overall confidence in the construction of the E11C’s. I’m quite nervous handling them, they feel delicate and a little flimsy to me, noticeable when moving from the Klipsch, that’s all. Overall then, good job guys!!

December 8, 2025
Rated 5 out of 5 stars

Quality ear buds

Very good independent reviews of ear buds, arrived sooner than original del date, feel nice in the ear, SOUND lovely and excellent value

December 8, 2025
Rated 5 out of 5 stars

Great sound

Great sound! I originally ordered the SONY MDR-EX650 and had to return them for a slight electric hissing and poor bass so I was sceptical about ordering a similar product like this but wow was I wrong. These have been amazing. No tinny sounds, no electric feedback, just simple good audio, would definitely recommend!

November 20, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look