Sounds Heavenly Reviews 165

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the cables, noting that they work perfectly and often resolve technical issues, improving sound clarity and overall system performance. Many people highlight the exceptional service, describing the staff as knowledgeable, helpful, and patient, providing excellent advice and going above and beyond to assist with specific needs. Reviewers frequently mention the prompt and efficient delivery service, with products arriving quickly even for international orders. The expertise of the staff, especially regarding B&O products, is highly valued, with many customers appreciating the detailed guidance and bespoke solutions offered.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the high quality of the cables and... See more

Staff

Customers consistently note positive experiences with staff, particularly a specific staff member, who is... See more

Quality

Clients share positive opinions on quality, consistently praising the high quality and craftsmanship of the... See more

Service

People report positive experiences with service. Customers consistently praise the prompt, expert, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speed of delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve responded straight away to my questions about which cables were suitable for my HiFi system. The cables arrived within a few days and are perfect. They have cured a horrible earth hum and I now... See more

Company replied

Rated 5 out of 5 stars

Where do I start purchased a 7 55 mk 2 tv ( with code) 6 weeks ago and spent a month trying to work out controls,set up,sound,picture etc etc, obviously i' m no Einsteine!!. Rolling forward 5 weeks... See more

Company replied

Rated 5 out of 5 stars

Heard about Sounds Heavenly from a comment/recommendation on TikTok. I emailed Steve and he gave me all the advice and recommended the lead I would need. Ordered the lead, arrived on time, quality... See more

Company replied

Rated 5 out of 5 stars

Slightly tricky problem connecting a new, cheapo amp to a pair of Beolab 3 speakers. Excellently and patiently managed by Steve, attention to detail and excellent service for a relatively small deal.... See more

Company replied


Company details

  1. Cable Company

About Sounds Heavenly

Written by the company

WELCOME TO SOUNDS HEAVENLY!

We produce specialist audio cables and accessories for Bang & Olufsen, Naim, Quad, Meridian and many other high end audio systems.

If you need any assistance finding the right cables for your needs, please get in touch using our contact form for help and advice.

Sounds Heavenly was established in 2004 by Steve Marriott, who still manages the company on a daily basis. Sounds Heavenly has grown to become the UK's leading independent manufacturer of cables for Bang & Olufsen audio systems, supplying to customers and businesses worldwide.


Contact info

4.9

Excellent

TrustScore 5 out of 5

165 reviews

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Rated 5 out of 5 stars

Steve provides great cables and great support.

Steve really understands how to support people who want to keep vintage B&O working. His video's on Youtube inspire confidence, and by taking a personal interest in customers adds the extra ingredient.

June 24, 2025
Unprompted review
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Reply from Sounds Heavenly

Thanks for your kind words, I am pleased that you like my videos! It is a pleasure to be able to share my passion for the B&O brand and to help people with connections via my videos. Kind regards, Steve.

Rated 5 out of 5 stars

Sounds Heavenly First Class Service

Sounds Heavenly provided me with a new replacement cable to connect my Beomaster 7000 to my Beovision 11 TV.
Steve offered excellent advise and within a few days my system was up and running again.
Thank you Sounds Heavenly.

June 6, 2025
Unprompted review
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Reply from Sounds Heavenly

Thanks for your purchase and for your kind words, I am pleased that everything is working! Please ask if we can be of any further help in the future. Kind regards, Steve.

Rated 5 out of 5 stars

Outstanding customer service …

This was probably the best consumer experience I have ever had. First Steve was thorough and patient in ensuring that I received the advice I needed. Secondly my order was dealt with quickly. Thirdly the quality of the cables I bought are first class. They work perfectly and look very good.

June 6, 2025
Unprompted review
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Reply from Sounds Heavenly

Many thanks for your kind words, I'm really pleased that you are happy with the products and service that you received. Please ask if you have any questions in the future and I will be happy to help1 Kind regards, Steve.

Rated 5 out of 5 stars

Good advice from Steve

Good advice from Steve. The pre-amp works perfectly!

June 6, 2025
Unprompted review
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Reply from Sounds Heavenly

Thanks for your kind words, glad to hear that all is working well! Kind regards, Steve

Rated 5 out of 5 stars

Beocentre 2000 5 Din to RCA

The Bang & Olufsen flagship store in London where very quick to point me to Steve at Sounds Heavenly after I enquired about a specific Din to RCA cable and Steve did not disappoint! His response time was amazingly swift and something I'm not used to in this day and age. He went above and beyond to help, asking for all the specifics of my system to allow him to provide an accurate recommendation of what to purchase to complete my vision of modernising my beloved Beocentre 2000! 10/10!

June 4, 2025
Unprompted review
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Reply from Sounds Heavenly

Thanks for your kind words, I'm really pleased to have been able to help you get your classic B&O system connected and working! Always happy to help if you have any questions in the future. Thanks, Steve.

Rated 5 out of 5 stars

Great help from Steve

Great help from Steve
High quality cables, so I can still use my old Beolab 2000 and Beolab3500
Very fast shipping to Switzerland

May 27, 2025
Unprompted review
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Reply from Sounds Heavenly

Thanks for your order and for your kind words, I'm pleased to hear the cables arrived quickly! Kind regards, Steve.

Rated 5 out of 5 stars

Steve at Sounds Heavenly a B&O enthusiast's dream!!

Steve at Sounds Heavenly is so very helpful and a fount of knowledge for those of us wishing to keep our analogue B&O systems functional in a digital world. He also has good contacts with other B&O part suppliers.

May 12, 2025
Unprompted review
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Reply from Sounds Heavenly

Thanks for your kind words, I'm pleased that you are happy with the service you received! Please ask if I can be of any further help in the future. Kind regards, Steve.

Rated 5 out of 5 stars

Thank you a speedy despatch of my cable…

Thank you for the speedy despatch of my cable order and receipt the next day. Excellent service and will use you again!

May 2, 2025
Unprompted review
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Reply from Sounds Heavenly

Glad to hear the delivery arrived so quickly! Please ask if I can be of any further help. Kind regards, Steve.

Rated 5 out of 5 stars

Great help !

Great help, great communication. steve has found the remedy to bring back my B&O deck to life, thanks to this new cable. Thanks again !!

May 6, 2025
Unprompted review
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Reply from Sounds Heavenly

Thanks for your kind words, glad to hear that all is working well! Kind regards, Steve.

Rated 5 out of 5 stars

Fantastic service from Steve at sounds…

Fantastic service from Steve at sounds heavenly. Great after sales also when I needed a repair under warranty. Highly Recommended!

March 28, 2025
Unprompted review
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Reply from Sounds Heavenly

Thanks for your purchase and for your kind words. I'm sorry that you had an issue with a product, I'm always happy to honour the product warranty and to help with any support that you need. Kind regards, Steve.

Rated 5 out of 5 stars

Connecting Beosound 3200 to Sonos Port and beyond

I bought some cables from Sounds Heavenly a few years back. Things were working great until I moved house and had to reset everything from scratch. No matter what I tried, I could not get the Beosound to stream music to my Sonos system. I reached out to Steve at Sounds Heavenly and he came back to me same day (on a weekend!) with really good advice. Between the 2 of us, we worked out what the issue was and everything is back to working like a charm. Talk about extended after sales care 😁. Many many thanks Steve, really appreciate your help and also all your videos on YouTube that help us nostalgic die hard B&O fans move our old systems into 2025.

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Genuine customer orientation and…

Genuine customer orientation and dedication! Takes time to listen, then provide specific advice, as well as multiple solutions... ALL with personal touch! Needless to say, demonstrates credible expertise! Shop and service that I can rely on!

March 2, 2025
Unprompted review
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Reply from Sounds Heavenly

Thanks for your kind words, I'm really happy hat you are pleased with the advice and service that you received. Thank you for shopping with Sounds Heavenly! Kind regards, Steve.

Rated 5 out of 5 stars

Sounds Heavenly is a heavenly gift to…

Sounds Heavenly is a heavenly gift to us the Bang and Olufsen products users.
The cable and trigger I bought for my Beolab 7-4 active speaker is very durable, well fitted and easy to use with the well detailed manufacturer manual.
The product is very good and unique .
I'm enjoying it as I received it today.

March 11, 2025
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Many thanks for your purchase and for your kind words, I'm pleased that all is working well! Kind regards, Steve.

Rated 5 out of 5 stars

I would highly recommend Sounds…

I would highly recommend Sounds Heavenly. Steve is so helpful and his customer care is second to none. We had to message him several times and he replied very very quickly. We are elderly and perhaps not as quick at grasping things but he was so helpful.

March 6, 2025
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Many thanks for your kind words, I'm really pleased to hear that you are happy with the service you received. I'm always happy to help with any connection questions! Kind regards, Steve.

Rated 5 out of 5 stars

Steve is excellent

I’ve had my B&O kit for many years and have leaned heavily on Steve many times to help move it over to run over Sonos so I can keep my lovely B&O kit current. Always helpful, service brilliant.

February 19, 2025
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your purchases and for your kind words, I'm pleased that you are happy with the cables and service that you received! Many thanks, Steve.

Rated 5 out of 5 stars

Professional advice and quality products

Steve is the "go to" person for any questions relating to audio equipment in general and B&O in particular. The cables that he manufactures are of the highest possible quality and are quickly dispatched upon order.

February 2, 2025
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your kind words and for your order, I'm glad to hear that you are pleased with the service and products that you received! Kind regards, Steve.

Rated 5 out of 5 stars

steve from Heavenly sounds truly heaven sent …

This man is a dream xome true never fails to answer always very good information I would not go to qntone else but Steve from Heavenly sounds well recommended for all your B&O enquiries ❤️💯❤️💯❤️💯

February 4, 2025
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your kind words! Really pleased to hear that you are happy with the service that you received! Kind regards, Steve.

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