Sounds Heavenly Reviews 165

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the cables, noting that they work perfectly and often resolve technical issues, improving sound clarity and overall system performance. Many people highlight the exceptional service, describing the staff as knowledgeable, helpful, and patient, providing excellent advice and going above and beyond to assist with specific needs. Reviewers frequently mention the prompt and efficient delivery service, with products arriving quickly even for international orders. The expertise of the staff, especially regarding B&O products, is highly valued, with many customers appreciating the detailed guidance and bespoke solutions offered.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the high quality of the cables and... See more

Staff

Customers consistently note positive experiences with staff, particularly a specific staff member, who is... See more

Quality

Clients share positive opinions on quality, consistently praising the high quality and craftsmanship of the... See more

Service

People report positive experiences with service. Customers consistently praise the prompt, expert, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speed of delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve responded straight away to my questions about which cables were suitable for my HiFi system. The cables arrived within a few days and are perfect. They have cured a horrible earth hum and I now... See more

Company replied

Rated 5 out of 5 stars

Where do I start purchased a 7 55 mk 2 tv ( with code) 6 weeks ago and spent a month trying to work out controls,set up,sound,picture etc etc, obviously i' m no Einsteine!!. Rolling forward 5 weeks... See more

Company replied

Rated 5 out of 5 stars

Heard about Sounds Heavenly from a comment/recommendation on TikTok. I emailed Steve and he gave me all the advice and recommended the lead I would need. Ordered the lead, arrived on time, quality... See more

Company replied

Rated 5 out of 5 stars

Slightly tricky problem connecting a new, cheapo amp to a pair of Beolab 3 speakers. Excellently and patiently managed by Steve, attention to detail and excellent service for a relatively small deal.... See more

Company replied


Company details

  1. Cable Company

About Sounds Heavenly

Written by the company

WELCOME TO SOUNDS HEAVENLY!

We produce specialist audio cables and accessories for Bang & Olufsen, Naim, Quad, Meridian and many other high end audio systems.

If you need any assistance finding the right cables for your needs, please get in touch using our contact form for help and advice.

Sounds Heavenly was established in 2004 by Steve Marriott, who still manages the company on a daily basis. Sounds Heavenly has grown to become the UK's leading independent manufacturer of cables for Bang & Olufsen audio systems, supplying to customers and businesses worldwide.


Contact info

4.9

Excellent

TrustScore 5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service as always from Sounds Heavenly!!

Great service as always from Steve at Sounds Heavenly. Clear and logical website, good prices (especially with free P&P), clear communication and fast delivery - highly recommended source for all types of B&O cables.

October 15, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your kind words, pleased to hear that you are happy with the products and service you received! Kind regards, Steve.

Rated 5 out of 5 stars

Outstanding service

Thanks a lot, Steve, for your support installing my Beolab 5 and new cables. I can’t describe how satisfied I am with your service and description of how to install it on my SONOS port.
Five stars are sent from Spain.

October 15, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Many thanks for your kind words, I'm pleased to hear that you are happy with the service you received! Kind regards, Steve.

Rated 5 out of 5 stars

A brilliant experience!

A brilliant experience from start to finish! Emailed asking for advice and Steve was quickly able to point me in the right direction. Cable was dispatched quickly and works perfectly! Has allowed me to enjoy my stereo to the fullest! Would 100% recommend to anyone seeking expert and friendly advice and high quality products.

October 4, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your kind words, really happy to hear that all is working well! Kind regards, Steve.

Rated 5 out of 5 stars

Great advice, service and cables!

Thank you Steve for the piece of advice, the quality of the cables and the overall client experience (mailing etc) as all went very smoothly.

August 20, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Glad to hear that you are happy with the cables and advice that you received - many thanks for your order and for your kind words! Steve.

Rated 5 out of 5 stars

10 stars

I would have given 10 stars if I could.
Steve at Sounds Heavenly answered my queries promptly and gave me sound advice.
The parts I ordered arrived within a few days.
I received excellent service throughout.
I would highly recommend.
Well done Steve.

September 9, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Many thanks for your kind words, I'm always happy to help. Glad to hear that everything arrived quickly, thank you for your purchase! Kind regards, Steve

Rated 5 out of 5 stars

B&O cables

Steve
Cables have arrived today. Working perfectly and sound terrific - in fact system sounds heavenly!
Thank you for all your help
Tim

September 10, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks Tim, glad to hear that all is working well! Please ask if you need any help with cabling in the future. Kind regards, Steve.

Rated 5 out of 5 stars

Simply top.

Quick response to the request. Fast shipping. Top quality cables. Simply top.

September 4, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your order and for your kind words, glad to hear that all arrived quickly!

Rated 5 out of 5 stars

Big shout out to El Guru

Big shout out to El Guru - Steve

Lead arrived safely and works perfectly.

Thanks for taking the time to reply and sort the lead.

I always think there something quite special about a company when the main man is answering the call to arms ! 😄

Thanks again great work

August 28, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Many thanks for your kind words, I'm always happy to help! Glad to hear that the cables are working well and that you are happy with the service you received. Kind regards, Steve.

Rated 5 out of 5 stars

First class service!

I wanted to put together an audio set-up combining B&O and non-B&O components, and Steve replied within minutes to answer my query about connecting the components. I ordered the cable he suggested, it arrived within 48 hours, and the system is now set up and sounding fantastic.

August 14, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your order, glad to hear that all is working well! Kind regards, Steve.

Rated 5 out of 5 stars

Absolutely amazing I’m not surprised…

Absolutely amazing I’m not surprised that Steve is an ambassador for B&O. The Service and reliability was absolutely amazing - Also I have had a power supply issue with one of x 4 beolab 3 speakers and sounds heavenly have given me a link - which I am eternally grateful for in fact watching his videos has also turned me into a B&O fanatic.
The cables are wonderful very sensibly priced and have overcome so many problems. I would recommend Sounds heavenly to anybody - incredible!!!
Sean Day
Harwich
Essex

July 11, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Hi Sean, many thanks for your kind words - I'm really pleased to hear that everything is working well. Please ask if you need any assistance in the future, I will be pleased to help! Kind regards, Steve.

Rated 5 out of 5 stars

Perfect Customer Service

A great range of products and fantastic customer service - endlessly patient and very knowledgeable, a pleasure to deal with

July 5, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your kind words, really pleased to have been able to help!

Rated 5 out of 5 stars

Connecting audio…

I had a few problems connecting audio equipment.
At a specialized dealer they said that what I wanted was not possible and that I had to buy extra speakers, which I found quite strange.
Steve from Sounds Heavenly assured me that it was possible via a Masterlink cable, provided my audio equipment met certain requirements.
After purchasing the cable from S.H. and having connected and following the instructions I received from Steve, I can now listen to my music on my existing system.
In short: Sounds Heavenly is highly recommended.
Thanks Steve

July 5, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your kind words, I am pleased to hear that everything is working well. Happy to help with any cable requests you may have in the future! Thanks, Steve.

Rated 5 out of 5 stars

Steve was fantastic

Steve was fantastic: he responded on a Saturday to an email plea for help in sourcing some replacement B&O cables for my sister who lives in Turkey and is gravely ill. He helped me select the appropriate products for my sister’s BeoSound 9000 system and posted them to me quickly. They arrived on Tuesday so I could take them with me on my next visit. My sister is delighted that she will be able to enjoy her classical music CDs once again on her beloved iconic B&O system. Steve could not have been more responsive, kind, knowledgeable or helpful.

June 29, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your kind words and for your order, I'm pleased that everything arrived quickly. Please ask if you need any help with the setup of the system.

Rated 5 out of 5 stars

Sounds Heavenly for my B&O setup

Amazing support and problem solvI recently purchased cables from Sounds Heavenly for my B&O setup, and I couldn't be happier with the service and quality. Steve was incredibly supportive and provided detailed guidance on the best cables for my system. The installation was seamless, and everything is working perfectly. The prices are fair, especially considering the high quality of the products.

If you're looking for reliable cables and exceptional customer service, I highly recommend Sounds Heavenly. Thank you, Steve, for making this process so smooth and enjoyable!

June 26, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Really pleased to have been able to resolve everything for you, thanks for your kind words!

Rated 5 out of 5 stars

Outstanding Product

Outstanding Product - great quality, design and fantastic customer service. Quite a specialized product , but best in class.

June 25, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your kind words, glad to hear that all is working well!

Rated 5 out of 5 stars

Great product and service

The cable I ordered is of great quality and makes my 303 sound amazing. Product arrived within 10 days.

June 20, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your purchase and for your kind words, great to hear that your Quad music system is working again!

Rated 5 out of 5 stars

Best service ever

Dear (future) customers,

I have never experienced such a truly profound extreme service in every way Steven provides to his customers. His replies to emails are immediate and very pro active. If you have request and it’s possible he will execute it for you. He also gave me free advise about my B&O equipment. The quality of his products is without any question. Above all he was very kind and friendly and didn’t force anything. I wish a lot of more business were on his level. Keep on working what you do Steve. My compliments.
Siert Klunder
The Netherlands

June 3, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks Siert, really pleased to have been able to help. Kind regards, Steve.

Rated 5 out of 5 stars

Very good support

Very good support. The cables solved my problems and have a very good quality. Highly recommended!

June 10, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your kind words, glad the cables resolved the issues for you!

Rated 5 out of 5 stars

Fantastic knowledge basis and quick support

I have recently been struggling with getting our Beogram 5500 Phono operational with the AMP that i have.
However after contacting Sounds heavenly, Steve was quick to respond with advice regarding the approach to ensure compatibility. Following his advice and purchasing via Sounds heavenly, I received the pre amp and cables quickly & even providing support to get it operational.

Just a fantastic and easy/no hassle service.

Thank you again.

June 5, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your purchase, I'm pleased to have been able to help you to get your music playing!

Rated 5 out of 5 stars

Great people to do business with

The business owner took the time to speak to me personally. The breadth of knowledge was incredible. Very polite and competent as well as being a lovely chap.

May 30, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your kind words, I'm always happy to help with any questions!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look