Southcliffdentalgroup Reviews 293

On 14th April I had my six-monthly appointment to see my dentist Roger Mayal at Hastings Station Plaza, and one week before, on 7th April I received an email from Station Plaza Dental confirming the appointment and telling me that they were looking forward to seeing me.
My wife had left the surgery last year and registered elsewhere because she had had a filling which fell out the next day and it took over an month, over 50 telephone calls and emails (they never answer), and the threat of legal action to get South Cliff Dental Group to refund our £180.
On arrival at the practice, I was surprised to find the doors locked and looking through the window, everything in darkness. I was shocked when the security guard downstairs told me that they had closed, and he gave me the number and address of their practice in St Leonards. I called 6 times with no answer and decided to go there where they told me that the practice at Station Plaza had permanently closed and my appointment was no longer valid. If I wanted to be seen I would have to register as a new patient and make a new appointment.
I explained that I had an appointment, was not given any information of the closure, and had even received an email reminder of my appointment a week earlier. I told them that my whole morning had been wasted but was given no apology. Needless to say, I will not be re-registering with South Cliff Dental Group. We had been patients at Station Plaza since 2011 but it was terrible in the end, each time we went it was a different dentist and the service was lousy.

Hygenist visit very good experience excellent advice in looking after my teeth . My teeth felt great after visit thank you very much . Excellent 10/10 would recommend to go money well spent for excellent thoughtful care. Regards Tony

Terrible service from the Minster, Isle of Sheppey practice. My daughter was traumatised after the dentist tried 3 different types of anesthesia which didn't take and he couldn't get one of her teeth out, despite a lot of agony with him trying. He had already removed some in order for her denture and he was going to leave her with no teeth. In the end he removed a tooth from the denture, but the thing was a dreadful fit anyway. She hasn't been able to speak or eat because the denture falls out. I am now taking her elsewhere for private care.

Thank you again to @Shaeroz Raza I had lost a tooth and I was in pain, I needed to have a splinter of tooth left in my gum shaved down to stop it cutting into my inner top lip, Shaeroz kindly sorted this out and filled in another tooth with a bad cavity at the front when this first happened I didn’t want to go out as I was in so much pain and my teeth looked bad. Now whilst waiting for more treatment Shaeroz has made it look much better than it did.
Thank you also to his kind assistant I have a lot of faith in going to see this dentist
I would highly recommend him

Broadstairs Branch - Appointment for teeth guard for night time grinding.

Terrible service, no clue what they are doing, never answer the phone, cancel appointments, then when you finally get there its a wait time of an hour to be told the dentist cant see you for the appointment that you have been waiting for for months, the dental technician will do it, they get it wrong three times, admit that its a poor job, then after paying over £200 upfront wont take my calls or respond to call back to come pick up the Guard which probably wont fit properly. The are dangerous and incompetent. I have no involved my bank to reverse the transaction as they are not providing me with what I paid for, I have been trying to call for over three weeks and they just hang-up on you after waiting for 15 min, they have a call bac option but never call back. Avoid like the plague they will just steal you money.

I visit the South Cliffe Dental Group Eastbourne for many years now. I have been visiting the Hygienist, Pooja for a year or so, and she is incredibly professional, very thorough with the Hygiene service and she is absolutely lovely. I would absolutely recommend her for Hygienist services- she is brilliant and knowledgeable.

I visited Sahil, the hygienist, today at South Cliff Dental practice and I'm happy to say that he listened to my concerns and reassured me about the cleaning process. Sahil really put me at ease.
Thank you!

Very good. Excellent experience.

If you're looking for the best dental clinic in Eastleigh, I highly recommend this one! The staff are professional, friendly, and truly care about their patients. The clinic is clean, modern, and well-equipped, and the dentists take their time to explain everything clearly. Definitely the best dental experience in Eastleigh – highly recommended!

Amazing experience at the dental clinic in Eastleigh Southcliff. The dentist was professional, gentle, and made me feel completely at ease. Highly recommend!

southcliff eastleigh never go here people they will try to robb you

Very good NHS visit today. I saw Manisha who was very gentle when she inspected my tenth with that sharp pointy thingy they use. She also x-rayed my teeth. All good….well my appointment was 30 minutes late but overall, a nice visit. Thanks.

I strongly dislike seeing a dentist, but had my first visit here after not seeing anyone for 15 years, and the people that treated me couldn't have been better. Thanks so much to Niluphor and Punam for being excellent. I really appreciated your kindness and professionalism. Thank you.

I registered as a new NHS patient at Southcliff Dental Care, Dale Road, Southampton, in January 2026. During my initial review, I was advised to book a filling and a private hygienist appointment, for which I paid £150 in total (£75 each).

Unfortunately, I had to cancel my hygienist appointment on 15 January due to symptomatic low blood pressure. Although I informed the practice the same afternoon, I was told I would lose the £75 unless I provided medical evidence. I attended my GP the same day, submitted a documented BP reading, and was later instructed that it had to be uploaded onto the NHS App instead. After following all requested steps and waiting for the NHS App update, the practice rescheduled my hygienist appointment for 12 February during a lunch break slot.

When I attended the rescheduled appointment (having travelled 30 minutes with my unwell two-year-old child), the hygienist informed me—after I was already seated in the chair—that the appointment was “not approved.” Instead of proceeding with treatment, I was questioned extensively about my previous illness and cancellation. I felt that the tone was accusatory and dismissive, including comments such as “I don’t care about your profession” when I attempted to clarify the situation.

After approximately ten minutes of discussion and no treatment, the appointment was cancelled while I was still seated in the chair. As I was leaving with my child, a dismissive remark was made instructing me to take my daughter.

At reception, the situation escalated further in front of other patients. The interaction felt confrontational and distressing. My child became frightened and cried continuously as we left the premises.

Despite paying £75 and complying fully with every documentation request made by the practice, I received no treatment. I left feeling humiliated and deeply disappointed by the manner in which the situation was handled.

I have formally raised this matter through the appropriate complaints channels. I hope the practice reflects on how this situation was managed, as patient communication and professionalism are essential in healthcare settings.

The current NHS dentist is very poor his work is second rate left me with a poor finish and toothache following a routine filling replacment.

Had a bit of a problem at Southcliffe dental in Shirley, but once i had a phone call from the manager, everything got sorted and I was pleased with the outcome in the end.
Thank you.

Terrible, I would rather pull out my own teeth than go here, from the receptionist to the dentist it was an awful experience. My most recent gripe is that they won't see me in an emergency...gum infection but apparently they can't deal with that.they are a pointless waste of space.

This is our dental practice for a few years now. They went through some hard time, but I and my family never had any issues or cancellation. Our dentists have always been nice, explaining everything, procedures were complete professionally. Today I was with Dr Jay and cannot recommend him enough. He was very kind, professional and gave me responses and options for future treatments. Reception team was great too. I would recommend the practice.

The staff of South Cliff Dental Group (based in Handcross), part of Steyning Dental care, misled me concerning their policy of not performing treatment on a first visit, both the receptionist and dental assistant insisted that initial appointments were exclusively for check-ups. I had contacted them to request resolution for a suspected infection that required an early intervention. I later discovered from the dentist that this only applied to new patients, however, it was known that I had been a registered and regular patient for 17 years. Whether or not this misinformation was imparted through design or ignorance I couldn't determine. Furthermore a number of emergency appointments were set aside on a daily basis, but I was neither offered one of these nor referred to a hospital or clinic for treatment. I visited Crawley Hospital and was given antibiotics and the opportunity of an extraction to relieve the symptoms, and charged the basic NHS rate. I later visited South Cliff having accepted the earliest appointment that had been available, and despite this consisting of a mere 5 minute recap of my visit to the hospital, in order to update my records, I was charged the full initial rate. I raised a complaint with regard to my dissatisfaction, and despite numerous emails, telephone conservations, a referral to NHS Sussex for intervention, and the threat of referral to the Dental Ombudsman, the complaint has not been fully resolved in over 11 months. The Handcross practice has now closed indefinitely, although this news has not been transmitted to its patients.
It would appear that the Steyning Dental Care group exists solely to maximize profits, and that they provide no duty of care or welfare to their patients, but treat them with disregard and disdain. I would suggest that prospective new clients think very carefully before registering with this provider.

My Dentist Fatima and her assistant are the best! I am the worst most nervous patient and I’m so grateful for the care I receive every time I have been to the surgery for treatment. Fatima is kind, caring, knowledgeable and gives the best advice and sings beautifully when I had my fillings to distract me! I am so grateful for her patience with me and how they made me feel relaxed and supported when I was struggling. I have a lifelong dentist fear but now I am able to face it with these amazing ladies. Thank you so much, see you in July!
This is the Branch in Westbury Wiltshire