After being let down by the NHS I went to South face where Dr. Helen Robertshaw came up with a plan to resolve the issue. The procedure was undertaken on time and the issue resolved. I would not hesi... See more
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My 96yrs old mother has now had three minor facial skin cancers, and one leg lesion removed by Dr Helen Robertshaw and her team. Mother visited Dr Luna yesterday and was put at her ease as her new lum... See more
Company replied
All the staff at Southface are professional, helpful & reassuring. Have had several procedures over the years & would highly recommend them. Always go directly to them, as sadly the NHS waiting lists... See more
Company replied
Excellent. All round. Dr Plant listened to my concerns, explained what she could do for me - and did it, there and then. Couldn't have been more helpful. Possible side effects and potential pr... See more
Company replied
Company details
Written by the company
Southface Dermatology Clinic is the only Dermatologist run skin clinic in Dorset to offer a wide range of expert dermatology procedures, laser treatments, skin cancer services and aesthetic improvements. Our team of Dermatologists and Nurses are experts in their fields of practice. All our Doctors and Dermatology Nurses also work in the local NHS Hospitals. We also offer all you would expect from a general dermatology clinic, with the treatment of a wide range of skin problems such as eczema, psoriasis, rosacea, warts, itching and acne, as well as nail, hair problems.
Contact info
Nuffield House, 63 Lansdowne Road,, BH1 1RW, Bournemouth, United Kingdom
- 01202 70 2827
- info@southfaceskin.com
- southfaceskin.com
4.9
Excellent
364 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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EXCELLENCE AT SOUTHFACE
I arrived 30 minutes later than my appointment time (the train was late!), but I was warmly welcomed at Reception, and was seen almost straight away by Dr Julia Martin.
Dr Martin quickly assessed my skin condition and explained clearly her suggestion for a procedure to rectify this long-standing problem.
Excellent!
On the appointed day, the procedure was carried out by Dr Lilliana Luna. After explaining the procedure and likely outcome, she got to work on the problem area on my face. A certain amount of mild discomfort during the administration of the local anaesthic, the operation proceeded according to plan and I was able to relax, with confidence.
I could not have asked for more care and consideration, Thank you Dr Luna - and everyone at Southface.
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February 27, 2026
Unprompted review
Reply from Southface Dermatology
Thank you so much for sharing your experience.
We’re delighted to hear that, despite your delayed arrival, you were warmly welcomed at reception and seen promptly. It’s wonderful to know that Dr Julia Martin provided a clear assessment and explanation of the procedure, giving you confidence in the care plan.
We’re also thrilled that Dr Lilliana Luna delivered the procedure with such professionalism and consideration, helping you feel comfortable throughout. Your kind words mean a lot, and we’ll be sure to pass on your thanks to both Dr Luna and the entire Southface Dermatology team.
Southface Dermatology
Ipl/laser/derm patient
Have been visiting Nurse Amanda for some years for IPL/Laser for damage caused by rosacea, burst vessels etc.
Cannot recommend Amanda enough. Really thorough and she is ultra careful for people like me with reactive skin.
Very pleased with results, excellent care.
Dr Robertshaw has been hugely helpful when visiting with various derm issues.
Excellent clinic, thoroughly trusted.
February 26, 2026
Unprompted review
Reply from Southface Dermatology
We’re thrilled to hear that Nurse Amanda has provided such thorough and careful care over the years, especially for your sensitive, reactive skin. It’s fantastic that you’re pleased with the results and the level of attention you’ve received.
We’re also delighted that Dr Helen Robertshaw has been so helpful with your dermatology concerns. Your trust and confidence in our clinic mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Southface Dermatology
Excellent clinic with first class staff
Although I went to the clinic for a general skin check up and suggestions on what could be done to freshen up my appearance, the Consultant was quick to spot I had a Basel Cell Carcinoma and I was booked in to have it removed with a few days.
The Consultant I saw (Dr Helen Robertshaw) is professional, at the top of her field but very personable and you feel completely confident in her knowledge.
I can’t thank the Clinic enough and will be back for that “freshen up” advice.
February 25, 2026
Unprompted review
Reply from Southface Dermatology
We’re incredibly pleased that what began as a routine skin check led to the prompt identification and treatment of your basal cell carcinoma. Early detection is so important, and we’re glad we were able to arrange your procedure quickly.
It’s wonderful to hear your kind words about Dr Helen Robertshaw. We’re proud to have consultants who combine expertise and professionalism with a warm, personable approach that helps patients feel completely confident in their care.
Thank you again for your thoughtful feedback. We look forward to welcoming you back for your “freshen up” consultation when the time is right.
Southface Dermatology
Excellent professional care
Easy bookings procedure. Friendly and professional staff throughout. Expert and caring advice from consultant dermatologist Dr Plant. Thank you.
February 24, 2026
Unprompted review
Reply from Southface Dermatology
We’re so pleased to hear that you found the booking process easy and that our team were friendly and professional throughout your visit. It’s especially lovely to know that you valued the expert and caring advice from Dr Plant.
We truly appreciate you taking the time to share your experience — thank you for choosing our clinic.
Southface Dermatology
Great friendly team from Reception to treatment.
Recommended by a friend. Called in a week ago to book a full body skin check. Having had skin cancer 10 years ago I wasn't overly impressed with a check I had at my surgery. Appointment for Monday. Saw Dr Luna. After a thorough check and discussion the freeze method was used to clear some annoying tags etc. Dr Luna was friendly and profesional throughout, clear explanations were great.
She also referred me for a second appointment with Dr Julia Martin which was made for the following day. This was to remove a wart like lesion from my face. Dr Martin was assisted by a nurse, sorry forgotten her name. Again discussion and explanation on procedure was clear and easily understood. Using local anesthetic the proceedure was carried out with no pain. The nurse dressed the site and explained about the dressing. Do's & don'ts.
If you are at all worried about any mole or mark, or bothered with skin tags visit the team at Southface Dermatology.
Treatment date 23rd & 24th February.
February 23, 2026
Unprompted review
Reply from Southface Dermatology
Thank you so much for sharing such a detailed account of your experience.
We truly appreciate you choosing Southface Dermatology, especially given your previous history of skin cancer. We understand how important it is to feel confident and reassured during a full body skin check, and we’re pleased we were able to offer you a prompt appointment.
It’s wonderful to hear that Dr Luna provided a thorough examination, clear explanations, and effective treatment on the day. We’re also delighted that your follow-up appointment with Dr Julia Martin went smoothly, and that you felt fully informed and comfortable throughout the procedure. We’ll be sure to pass on your kind comments to both doctors and the nursing team.
Thank you again for your recommendation and for placing your trust in us. Your feedback means a great deal, and we’re so pleased you felt well cared for on both visits.
Southface Dermatology
Very caring and friendly dermatologist …
Very caring and friendly dermatologist Dr Julia Martin who went the extra mile.
February 24, 2026
Unprompted review
Reply from Southface Dermatology
Thank you so much for your kind words.
We’re delighted to hear that you found Dr Julia Martin caring and friendly, and that she went the extra mile for you. Providing attentive, compassionate care is something we pride ourselves on, so it’s wonderful to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Southface Dermatology
First class service
Excellent responsiveness. I contacted Southface Dermatology for cryotherapy on some moles and they fitted me in really quickly. In a 20-minute appointment, so much got done and I look forward to going back to finish things off in April.
February 19, 2026
Unprompted review
Reply from Southface Dermatology
Thank you for your fantastic feedback.
We’re delighted to hear that you found our team responsive and that we were able to arrange your cryotherapy appointment quickly. It’s great to know that so much was achieved within your 20-minute visit and that you felt the experience was efficient and worthwhile.
We look forward to welcoming you back in April to complete your treatment, and we truly appreciate you taking the time to share your experience with Southface Dermatology.
Skin feels fresh and smooth
Amanda has a very calming approach, explains everything she's going to do and makes useful suggestions for follow up treatments.
February 23, 2026
Unprompted review
Reply from Southface Dermatology
We’re so pleased to hear that Amanda’s calm and reassuring approach made such a positive impression. Taking the time to explain each step and offer helpful guidance on follow-up treatments is something we truly value, so it’s wonderful to know this enhanced your experience.
Southface Dermatology
Dermatology Proceedure
Very professional staff and consultants. Procedure was fully explained and both verbal and written information given re aftercare. Very pleased I used this company.
February 20, 2026
Unprompted review
Reply from Southface Dermatology
We’re so pleased to hear that you found our staff and consultants professional, and that the procedure and aftercare were clearly explained both verbally and in writing. Ensuring our patients feel fully informed and confident before and after treatment is extremely important to us.
We’re delighted that you chose our clinic and that you had such a positive experience. Thank you for taking the time to share your review.
Southface Dermatology
Great fast and efficient service
Great fast and efficient service, and was kept fully informed about what was happening and when during my treatment.
February 20, 2026
Unprompted review
Reply from Southface Dermatology
We’re delighted to hear that you found our service fast and efficient, and that you felt fully informed throughout your treatment. Keeping our patients updated every step of the way is very important to us, so it’s wonderful to know this made a positive difference to your experience.
We truly appreciate you taking the time to share your thoughts.
Southface Dermatology
Excellent all round
I was impressed the moment I walked through the door & spoke to the smiley Receptionist. I then saw Dr Andrew Hodder, whom I found to b very easy to explain the reason I decided to seek professional help. Dr Hodder did what he had to do to achieve a diagnosis, he was both friendly & professional & explained everything which I fully understood. I couldn’t recommend the whole experience any higher. I left the Clinic feeling totally reassured. EXCELLENT !!!
February 19, 2026
Unprompted review
Reply from Southface Dermatology
Thank you so much for your wonderful feedback. We are delighted to hear that you felt impressed from the moment you arrived and that our reception team made you feel welcome.
It’s especially pleasing to know that Dr Andrew Hodder made you feel comfortable discussing your concerns and that his explanations were clear and reassuring. Providing professional, friendly care and ensuring our patients fully understand their diagnosis and next steps is always our priority.
We truly appreciate your recommendation and are so pleased you left the clinic feeling reassured. Thank you again for taking the time to share your experience.
Southface Dermatology
Reply from Southface Dermatology
Thank you for your 5* review!
Southface Dermatology
Excellent consultation
Excellent consultation with a specialist, rapid diagnosis and treatment
February 17, 2026
Unprompted review
Reply from Southface Dermatology
Thank you for your 5* review!
Southface Dermatology
You'll be grateful you contacted Southface. I was.
Going to Southface was an experience that seems almost impossible to receive at my local GP.
I asked for an appointment and got one that fitted my work schedule immediately,so much easier than GP.
Whilst being seen I felt that I was the only person in the world that mattered at that precise moment, my worries were quickly laid to rest with a swift diagnosis and treated on the spot.
Any skin worries I have in the future Southface will be receiving a call.
February 13, 2026
Unprompted review
Reply from Southface Dermatology
Thank you so much for your wonderful review.
We’re delighted to hear that you felt well cared for and that your appointment was convenient and reassuring. Providing prompt access, clear diagnoses, and a supportive experience is exactly what we strive for.
We truly appreciate your trust in us and look forward to helping you with any future skin concerns.
Kind regards,
Southface Dermatology
Good first visit.
A very pleasant nurse who put me at my ease immediately.
A very thorough examination of my skin which I know I have not looked after well and some advice as to the next stage.
February 12, 2026
Unprompted review
Reply from Southface Dermatology
Thank you for your kind words.
We’re so pleased to hear that our nurse helped you feel at ease and that you found the examination thorough and helpful. Supporting you with clear advice and guidance on the next steps is very important to us.
We appreciate you taking the time to share your experience.
Amanda is very professional and I’m…
Amanda is very professional and I’m very happy with the results.
Thank you x
February 5, 2026
Reply from Southface Dermatology
Thank you so much for your lovely feedback.
We’re delighted to hear that you’re happy with your results and that Amanda provided such a professional experience. We’ll be sure to pass on your kind words to her.
Fabulous treatment great service
Fabulous treatment great service
The staff place to go
February 10, 2026
Unprompted review
Reply from Southface Dermatology
Thank you for your 5* review!!
Kind regards,
Southface Dermatology
What a fantastic find!
What a fantastic find! From the booking experience with the lovely lady on reception to my appointment with the dermatologist I had a fantastic experience. Everyone was very welcoming, friendly and put you at your ease. The price was exceptionally reasonable. My sister is a private secretary for a dermatologist in Dorset and couldn’t believe the competitive pricing! Overall a fantastic experience and will definitely use Southface if needed in the future.
February 11, 2026
Unprompted review
Reply from Southface Dermatology
Thank you so much for your wonderful review.
We’re delighted to hear that you had such a positive experience from start to finish — from booking with our reception team through to your appointment with the dermatologist. Creating a welcoming, friendly and reassuring environment for our patients is incredibly important to us, so it’s lovely to know you felt at ease throughout.
We’re also very pleased that you found our pricing competitive and transparent. We believe high-quality dermatology care should be accessible and fairly priced, so your feedback means a great deal.
Thank you again for your kind words and for choosing Southface Clinic. We would be very happy to look after you again in the future should you need us.
Kind regards,
Southface Dermatology
I was skeptical to go and see a…
I was skeptical to go and see a dermatologist after a past experience years ago where i felt totally dismissed by the consultant, paid huge sum of money for it and my skin got worse.
This time after trying many holistic ways I decided to go to Southface clinic after long research to find the best doctor, and everyone experience was so positive.
I was so desperate as my skin was getting worse and worse with rosacea, i called the reception and felt instantly welcomed and got a speedy appointment the next day with Dr Julia Martin. When i went to my appointment everyone was so welcoming, nice, the place was so fresh and clean. I felt at ease.
The appointment with Dr Julia Martin was fantastic. She made me feel seen, heard and took time to listen to my needs and recommended me products to use that would help.
She took time to educate me on what was happening with my skin and i felt relieved to finally have a clear diagnostic. Now one week after the consultation my skin has improved so much, it’s clearing and the huge red pustules on my chin, cheeks are almost gone.
I’m so grateful for Dr Julia guidance and kindness and attention to details. I feel so much more confident to go out now and feel better in my skin.
Booking the consultation was a big expense, but totally worth it.
February 4, 2026
Reply from Southface Dermatology
Thank you so much for taking the time to share such a thoughtful and heartfelt review.
We’re truly sorry to hear about your previous experience elsewhere, but we’re so pleased that you felt welcomed, supported and listened to at Southface Clinic. From your first call with our reception team through to your consultation with Dr Julia Martin, it’s wonderful to know you felt at ease and cared for.
Dr Martin is deeply committed to ensuring patients feel seen, heard and fully informed about their skin, so your kind words about her guidance, education and attention to detail will mean a great deal to her. Rosacea can be incredibly distressing, so hearing that you already feel more confident and are seeing such positive improvements after just one week is fantastic.
Thank you again for placing your trust in us — we’re so grateful you chose our clinic, and we look forward to continuing to support you on your skin journey.
Kind regards,
Southface Dermatology
They gave me a quick appointment
They gave me a quick appointment. I did not feel a thing having a mole removed . I highly recommend this clinic.
January 30, 2026
Reply from Southface Dermatology
Thank you for your kind review.
If there is anything else we can help with in the future, please don't hesitate to get in touch!
Southface Dermatology
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