South London Movers Ltd Reviews 

330
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being courteous, helpful, and professional, making interactions pleasant and efficient. Many highlight the team's friendly demeanor, efficiency, and ability to handle challenging situations with ease. The service provided is frequently described as seamless and well-managed, ensuring a smooth process from start to finish. People consistently note that the company transforms potentially stressful moving experiences into calm and easy ones. Reviewers appreciate the careful handling of belongings and the proactive approach of the teams, often going above and beyond expectations. This dedication, combined with clear communication from the office staff, contributes to an overall highly positive user experience.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

User experience

Users describe positive interactions with the overall experience, with many finding it calm, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Removers, Aaron and his team, arrived on time, were very courteous and helpful throughout , and despite having to climb and descend 4 flights of stairs to/ from 4th floor flat with no lift, all on a... See more

Rated 5 out of 5 stars

I had the pleasure of meeting Tom & Ken when they packed and moved my belongings to storage whilst my house was being repaired. They were both really friendly and helpful and took great care of my thi... See more

Rated 5 out of 5 stars

What made our experience a really good one with SLM was Sam & little Jamie. Punctuality spot on and turned up on time either end. Both very courteous and they felt like part of the family. They'r... See more

Rated 5 out of 5 stars

We used SLM for our move from Twickenham to Christchurch and also used their packing service the day before the move. Aaron, Nick and Holby were brilliant, incredibly quick and efficient. They got on... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

South London Movers is a bespoke removals service tailored to the needs of London residents. We specialise in moves within Greater London as well as nationally. You’ll find our vans in the Highlands of Scotland as well as the calm countryside in Cornwall. Our unique approach means you will have one project manager as a point of contact for your entire move. This individual will be a member of our team with over 20 years of experience in making swift and safe removals a reality. We like to keep things simple when moving your treasured possessions, so we offer comprehensive services including an optional packing service and storage facilities. We’re proud to move small, large and precious loads with equal care and attention and like to think it shows in our 100% satisfaction rate. Our reputation and referrals within London and Surrey prove that we’re a concentrated team with a shared passion for helping people save time and money when moving home.


Contact info

5.0

Excellent

TrustScore 5 out of 5

330 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(330)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super experience with South London…

Super experience with South London Movers.
The team was friendly, professional and very experienced and made the dreaded move-day go smoothly.
Furthermore, it was noticeable that the team was used to working together in good spirit which made the overall experience super positive.

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience. These guys were so friendly and professional and just took care of everything. Made our move so smooth.

May 4, 2023
Rated 5 out of 5 stars

Great company

Great company - working with Cassie was a dream - she coordinated dates that worked for everyone and responded to my questions quickly. The team on the day were so helpful, I would highly recommend this company!

May 18, 2023
Rated 5 out of 5 stars

Best around

An excellent business. Quoted quickly and reasonably. The admin team were amazing throughout our turbulent move and gave good council and support through the course of the process. The packing team were also excellent - efficient, polite and helpful. A faultless company that I would recommend to everyone.

April 19, 2023
Unprompted review
Rated 5 out of 5 stars

HIGHLY recommend

This is the second time we have used Barry, Cassie and the team and I can't recommend them highly enough. Nothing is too much trouble - from booking to box collection. Nick took all the stress out of moving on the day and is completely unflappable.

April 5, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service.

the crew was great and accommodating. They did a fantastic job with our move last week. They were so helpful and pleasant to work with!". All my stuff was very carefully wrapped. Nothing was broken or damaged. I would recommend them to anyone.
Thanks,
Yasmin.

March 10, 2023
Rated 1 out of 5 stars

Fu***ing idiot and Kiss my a*s

Hi Barry, thanks for the time to respond to my review. However, my review was about abusive and unacceptable behaviour of one of your employees, not about how tight the parking in London could be. Just to make it clear it was me who was subjected to a verbal abuse not the other way around. I also had to verify my review as you asked Trustpilot to remove it as non-genuine.

Had "pleasure" to deal with this company a couple of weeks ago. My neighbours were moving out and removal van was blocking my car in front of our block of flats. I asked guys to move the van so I can leave. They moved van but it wasn't enough space and asked them to move more. They shuffled van back and forth and moved a bit more but was still not enough space. I asked again that I could not leave as wasn't enough space. One of the movers got upset apparently and started swearing and shouting and called my "fu***ing idiot". When I asked for his name, told me to "p*ss off and kiss my a*s". Only manage to leave the parking as my neighbour moved his car and freed space for me. Later called a company and spoke with Barry, who's a company director. He was quite apologetic but told me he would need to investigate and would get back to me same afternoon but never heard back form him.

March 3, 2023
South London Movers Ltd logo

Reply from South London Movers Ltd

Hi Sergey,

Thank you for leaving the review.

I have now had chance to investigate your review further with our client and the removal team on the day.

As the neighbour of our client, we worked with you and moved the van on numerous occasions. Our client also moved their car to offer a further solution for you.

I explained on the phone that the situation with tight parking happens frequently over London and we pride ourselves on keeping a cool head to resolve the situation. In terms of the altercation mentioned, we will not be subjected to verbal abuse but I have spoken with the team about this incident.

I apologise for any inconvenience caused and I welcome the opportunity to discuss this further should you feel it necessary.

Regards

Barry Challis

Rated 5 out of 5 stars

Our move went incredibly smoothly

Our move went incredibly smoothly, the guys arrived a hour early, everything fitted through the front door once they had removed it, very professional, excellent communication by email before the move with Barry who was friendly and helpful. A personable company, who know what they’re doing, I would highly recommend!

February 25, 2023
Unprompted review
Rated 5 out of 5 stars

South London Movers took our furniture…

South London Movers took our furniture into storage while we had major decorating done. They were unfailingly pleasant, efficient, obliging and flexible people to deal with and made the removals both to and from storage as painless as possible, replacing a sheet of glass that was broken in transit without question. We would use their service again.

February 21, 2023

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