South London Movers Ltd Reviews 

330
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being courteous, helpful, and professional, making interactions pleasant and efficient. Many highlight the team's friendly demeanor, efficiency, and ability to handle challenging situations with ease. The service provided is frequently described as seamless and well-managed, ensuring a smooth process from start to finish. People consistently note that the company transforms potentially stressful moving experiences into calm and easy ones. Reviewers appreciate the careful handling of belongings and the proactive approach of the teams, often going above and beyond expectations. This dedication, combined with clear communication from the office staff, contributes to an overall highly positive user experience.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

User experience

Users describe positive interactions with the overall experience, with many finding it calm, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Removers, Aaron and his team, arrived on time, were very courteous and helpful throughout , and despite having to climb and descend 4 flights of stairs to/ from 4th floor flat with no lift, all on a... See more

Rated 5 out of 5 stars

I had the pleasure of meeting Tom & Ken when they packed and moved my belongings to storage whilst my house was being repaired. They were both really friendly and helpful and took great care of my thi... See more

Rated 5 out of 5 stars

What made our experience a really good one with SLM was Sam & little Jamie. Punctuality spot on and turned up on time either end. Both very courteous and they felt like part of the family. They'r... See more

Rated 5 out of 5 stars

We used SLM for our move from Twickenham to Christchurch and also used their packing service the day before the move. Aaron, Nick and Holby were brilliant, incredibly quick and efficient. They got on... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

South London Movers is a bespoke removals service tailored to the needs of London residents. We specialise in moves within Greater London as well as nationally. You’ll find our vans in the Highlands of Scotland as well as the calm countryside in Cornwall. Our unique approach means you will have one project manager as a point of contact for your entire move. This individual will be a member of our team with over 20 years of experience in making swift and safe removals a reality. We like to keep things simple when moving your treasured possessions, so we offer comprehensive services including an optional packing service and storage facilities. We’re proud to move small, large and precious loads with equal care and attention and like to think it shows in our 100% satisfaction rate. Our reputation and referrals within London and Surrey prove that we’re a concentrated team with a shared passion for helping people save time and money when moving home.


Contact info

5.0

Excellent

TrustScore 5 out of 5

330 reviews

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No recent history of asking for reviews

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5.0

All reviews

(330)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A pleasure to work with

South London movers were a pleasure to work with from the first visit to give us a quote to the last delivery of our belongings yesterday. They dismantled the beds and other furniture, put them together again, moved garden furniture and all employees were polite and friendly. When our flat wasn't ready in time, they extended our booking for the store, always making clear exactly how much additional fee would be due. Nothing appeared to be a problem for them and they were incredibly flexible when the booked delivery date proved impossible. Definitely recommend.

January 5, 2023
Rated 5 out of 5 stars

Brilliant service - would highly recommend

South London movers were responsive before our move, answered all my questions so we picked the right package for us and then were very organised and professional on the day. We used the fragile packing service and it was good value and the team were really careful with our belongings. We moved into a storage unit and they were also great on advising of the size room we would require and packing the room so we could easily access belonging we would require whilst between homes.

December 9, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely the best!

South London movers were marvellous from start to finish. It's just me and my little boy which makes moving especially stressful and they could not have been more helpful and understanding. Cassie in the office even guided me on what to do on parking bay suspensions in London, rather than just leave me to work it out. I am so glad I went with this company; I know they are not the cheapest but they are certainly not overpriced and they are worth every penny. Absolutely fantastic!

November 11, 2022
Rated 5 out of 5 stars

Great service from team

Great service from Chris, Aaron and Andy who were punctual, friendly, helpful and efficient. Highly recommended.

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

100% recommend them

Everyone was brilliant from my enquiry right up until moving in. I was a first time buyer and was going through this process on my own and they made it incredibly easy.

I would 100% recommend them!

October 31, 2022
Rated 1 out of 5 stars

£2K to move a small one bed flat 6 mins down the road!! AVOID!

AVOID! Honestly if there is one decision you make today, avoid this company!

They wanted to charge us nearly £2K to move a small 1-bed flat 6-minute drive down the road!! Extremely extremely extremely overpriced!!!! We also felt very uncomfortable with the bad customer service, they made us communicate everything through WhatsApp on the admin's personal number, completely breaking GDPR.

We approached South London Movers to give us a quote to help us move 1.3 miles down the road (a 6-minute drive). We had just bought our first-ever home and as neither of us drive and we wanted to splash out a little bit we decided to get a removal company. We expected the move to cost between £500 and £1000.

We don't have a lot of stuff as we live in a small 1 bed flat. When we moved in over a year ago the whole contents of the flat fitting into a large transit van and we haven't purchased anything bigger than a book since moving in.

To move us a 6-minute drive down the road they wanted £1936... at this point, we had approached 4 other movers all quoting between £150 - £360. Due to their high rankings, we wanted to go with them, so we queried the price and asked them to break down the quote. They refused to do so and just told us good luck with our move. Honestly we were shocked.

November 1, 2022
Unprompted review
South London Movers Ltd logo

Reply from South London Movers Ltd

Hi Joe,

Thanks for your feedback, we are sorry to hear that you were disappointed with the administrative service and the quote given.

For a small move, all our customers are given the option of sending their videos via email or WhatsApp (on the business mobile). Normally WhatsApp is preferred due to the ease of uploading a large volume without the need to send multiple emails. As your move was imminent this was also the quickest way of getting a quote to you. The videos/photos are deleted when no longer needed.

We can see that our cost and your budget not aligning to our service has upset you but we wish you well with your move into your first home.

We would be more than happy to discuss this further with you if you contact the office.



Rated 5 out of 5 stars

Exceptional team

The team went above and beyond to help me on the day of the move. I couldn’t have asked for a more responsive and calm approach to the stresses of move day. I was quite unprepared and south London movers made the whole experience feel manageable and even fun!

October 8, 2022
Rated 5 out of 5 stars

South London Movers were excellent…

South London Movers were excellent throughout. We found both the administrative staff and the movers on the day to be extremely flexible and solution focussed, exactly what you'd hope for when undertaking a move. Not the cheapest option but you get what you pay for and they are worth their price.

October 6, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended, super professional and good value. Great team and were super efficient and very friendly too. Would not hesitate to use them again.

October 14, 2022
Unprompted review
Rated 5 out of 5 stars

Stress-free move!

I thought the team were amazing from start to finish. We were quite stressed when they turned up, but they put our minds at ease and had solutions for everything we needed to move. Would highly recommend!

October 1, 2022

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