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South West Mountain Sports 

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Activewear Store
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See what reviewers are saying

Rated 5 out of 5 stars

Ordered some 'The North Face Patrol Gloves' in the wrong size - absolute pleasure dealing with the Customer Service Team and they sent the right ones in quicktime. Done so over the Christmas peri... See more

Rated 5 out of 5 stars

Beaucoup de choix, les sac à dos de la marque et les modèles que je cherchais, un service client compétent, à l'écoute et sympathique ... des prix très en dessous de ceux pratiqués en France... See more

Rated 5 out of 5 stars

Bought a womens Rab gilet, as a replacement for my current one (had an fight with some rose bushes and came off worse. Brilliant garment, light extremely warm and comfortable. Price wise did a fair bi... See more

Rated 5 out of 5 stars

Purchased a North Face winter coat on sale. Don't usually buy before I've tried an item on, but the size guides were excellent and turned out to be spot on to reality. Postage was free and although... See more

Company details

  1. Activewear Store
  2. Camping Store

Information provided by various external sources

Well, we are South West Mountain Sports, an e-retailer of premier outdoor clothing and equipment. Official UK stockist of Mountain Equipment, The North Face, Rab, Marmot, Keen and more. Our aims as a retailer are simple. Stock the best stuff and have it in stock all the time, deliver gear for free over £30, let our customers return items easily and give the very best customer service of any outdoor website.

Contact info

All reviews

(161)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great product and super fast service

Ordered North Face walking trousers just before going on holiday. Very pleased to receive them within a couple of days of ordering so my other half has been enjoying wearing them for our walks. Great service and the trousers look great thank you.

May 27, 2013
Unprompted review
Rated 5 out of 5 stars

excellent service!

Excellent prices online. First pair wasn't right style fit for me.. A quick call and very friendly knowledgable staff member took the time to talk hrough alternatives and sort out an exchange. Completely hassle free!

May 25, 2013
Unprompted review
Rated 5 out of 5 stars

Outstanding service!

Goods delivered earlier than expected. A friendly and refreshingly professional company to deal with.
Can't speak highly enough of them, have recommended them to friends and relatives.

May 21, 2013
Unprompted review
Rated 2 out of 5 stars

Long wait

I placed my order in mid March 2013 and it did not arrived until mid May. Personally I will not order again.

May 19, 2013
Unprompted review
South West Mountain Sports logo

Reply from South West Mountain Sports

Hi Bernice,

Thanks for taking the time to leave us a review.

Please accept our sincere apologies again for the delay. I feel sad that we have kept you waiting so long but do hope you feel we kept you up to date every step of the way.

As we discussed, it was our supplier that let us down but I understand that is of no consolation to you.

I do hope this wouldn't stop you using us again. It is very rare for The North Face to let us down.

If I can be of further service to you, please do not hesitate to contact me.

Kind regards,

Lucy - SWMS Customer Service Manager

Rated 5 out of 5 stars

Perfect!

The item was as described on the site and despatched efficiently with plenty of feed back on the order status. Everything you could want from an online order.

May 11, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic efficient faultless service

I ordered my husband a pair of sport sandals when they arrived really quickly they were a bit small. I sent them back free of charge and they sent the exchange pair I requested within 2 days! The second pair were also too small when I rang the lady I spoke to was great really helpful said no problem return this pair and they will again send me the next size up. Nothing was too much trouble will definitely order from them again

May 9, 2013
Unprompted review

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