Southwood Garden Centre Reviews 

789
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptional quality of the wonderful products available. Consumers also mention that navigating the platform for ordering is remarkably simple, while prices remain very affordable and competitive. People consistently highlight the helpful staff and the smooth communication throughout the entire transaction. However, some customers also noted occasional issues, such as minor product defects or finding that specific items were completely out of stock. A small group of reviewers experienced minor setbacks regarding stock availability when trying to purchase larger quantities.

What people talk about most

Product

People report positive experiences with product, highlighting high quality, great value, and beautiful... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting super quick shipping times... See more

Service

Users describe positive interactions with service, highlighting a breath of fresh air compared to other... See more

Order

Reviewers highlight positive aspects of order processes, describing them as quick and very easy to navigate... See more

Price

Consumers find the pricing to be very positive, often highlighting great value for money and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a small wicker wreath 35cm. I received the order next day. It was a beautiful product, so happy, looks amazing. Fantastic service, delivery and price. Highly recommend, and I will be us... See more

Rated 5 out of 5 stars

I was impressed that the lady phoned me to say that the item I had ordered was out of stock but some more were expected in the following week & would I mind waiting. A bit of old fashioned common cour... See more

Rated 5 out of 5 stars

This was my second order from Southwood and I couldn’t be more pleased. They are friendly reliable people and that goes a long way for me. Delivery was super quick and communication was precise. A f... See more

Rated 5 out of 5 stars

First time of ordering and even though one item was out of stock the customer service I received was excellent. They even said they would email me if they get item back in stock. The two Christmas orn... See more


Company details

  1. Garden Center
  2. Christmas Store
  3. Garden Furniture Shop
  4. Grill Store
  5. Outdoor Furniture Store

Written by the company

Southwood Garden Centre is a small family run business. We offer local collection and nationwide delivery on all of our products. With express delivery available. We also have a large in store selection of plants that are not on our website. With over 2000 different products to choose from we have something for everyone. Ranging from Solar Lights, Garden Furniture, BBQ’s, Homeware, Seasonal Products and so much more! Visit our website now to checkout our full range of products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

789 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(789)

249 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Napoleon bbq order

Napoleon bbq order. Sign of good company when something goes wrong and gets sorted quickly. Bbq badly damaged on arrival but I am sure this was the courier. Immediate responses over email and replacement organised within a day. Many thanks

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Bought an item online

Bought an item online. Communication about order and delivery was excellent and item was very well packed and shipped really quickly. Fully recommend.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

Through no fault of Southwood Garden Centre there was a problem with the carrier failing to deliver our parcel. I contacted the garden centre and they immediately tried to resolve the issue. When we finally received the order, one of the items was damaged despite being well packed but it was swiftly replaced at no additional cost to us.

All my emails were promptly responded to and we are really pleased with the items ordered at a great price. Exceptional customer service to resolve the issues caused by the carrier. Will definitely consider buying from here again.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service
Would highly recommend
Wide range of offers and products available
Delivery was packaged brilliantly
Would 1000% recommend

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Southwood garden centre

Very fast service and items arrived safe and well. Great prices too. I’ve ordered twice now and had no problems at all. I highly recommend Southwood garden centre and will certainly be back for more purchasing. Thank you Southwood for everything ⭐️⭐️⭐️⭐️⭐️

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a water feature

Purchased a water feature. Unfortunately, there was a slight problem. Really pleased with their customer service department they were quick to respond and a replacement was quickly received. It was so refreshing to get such excellent service

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Just purchased a metal watering can…

Just purchased a metal watering can from Southwood at a great price. Easy to order online and the service was brilliant. Item shipped quickly and it was easy to track. Thank you very much to all who helped to get my order ready and sent out. Keep up the good work.

July 28, 2026
Unprompted review

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