Hans was very helpful and went through all cabin options as a last minute booking so many cabins already sold. It’s always handy to have a brochure in front of you to look where cabin numbers are... See more
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Review summary
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Reviews shaping this summary
We have used sovereign for several years . Phone always answered quickly by professionally trained staff . If staff are exceptionally busy they will arrange call back promptly to deal with book... See more
Company replied
I appreciate the phone being answered promptly and if no-one available they call you back within ten minutes. I also appreciate the staffs good manners and efficiency. I have nothing but pr... See more
Company replied
Contacted Megan at Sovereign to register interest in a fast selling cruise taking place in 2028, on Sunday 17th May. As promised she telephoned me back the following day to confirm my requirements etc... See more
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Company details
Written by the company
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Contact info
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, United Kingdom
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4.9
Excellent
876 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from The Sovereign Cruise Club
Dear Kitty Austin,
Thank you so much for your recent 5-star review.
We are delighted to hear that you consistently find our team to be efficient and polite. Providing excellent customer service is very important to us and we truly appreciate your support.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Roger,
Thank you so much for your recent 5-star review.
We are pleased to hear that Ella provided an easy, helpful experience and will be sure to pass on your kind comments to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
the information i needed was found
the information i needed was found, and booking was efficient and quick
May 11, 2026
Reply from The Sovereign Cruise Club
Dear Malcolm Daniels,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found the information you needed and that your booking experience was quick and efficient.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Silversea booking.Very efficient
Very efficient. Helpful. Good discount. Felt you were on our side.
May 18, 2026
Reply from The Sovereign Cruise Club
Dear Mr Aldridge,
Thank you so much for your recent 5-star review.
We are pleased to hear you found our service efficient, helpful and good value. It is especially rewarding to know you felt supported throughout the process.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Great Company
We always use Sovereign Cruise Club because they are a great company to do business with. They give excellent service throughout the whole process of enquiring and booking a cruise. After booking the excellent service continues. They do the online cruise check-in for us, print out our boarding passes and luggage labels and even book our preferred seats on the plane if we're flying to our embarkation port. We've recommended them to many of our friends and family and everyone of them are equally impressed.
May 18, 2026
Reply from The Sovereign Cruise Club
Dear Col Devaney,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that our team’s service has helped make your cruise experience smooth and enjoyable. Your recommendations to friends and family mean a great deal to us and we truly appreciate your support.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Friendly staff easy to book
May 14, 2026
Reply from The Sovereign Cruise Club
Dear Carol Ogley,
Thank you so much for your recent 5-star review.
We are so pleased to hear that you found our team friendly and the booking process easy and straightforward.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful staff!
Skye booked our cruise for us and she was so helpful and patient. She took extra time to make sure she provided the best price and has been very timely in response to my emails. I feel completely confident knowing that she is managing our booking.
May 14, 2026
Reply from The Sovereign Cruise Club
Dear S Hill,
Thank you so much for your recent 5-star review.
We are pleased to hear that Skye provided such helpful and attentive service throughout your booking experience.
Ensuring our guests feel confident and well looked after is incredibly important to us, so your kind comments will mean a great deal to her.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Great communication and helpful staff
Great communication and helpful staff. Lovely Cloe was a pleasure to work with to get my first P&O cruise booked. Would recommend without hesitation.
April 23, 2026
Reply from The Sovereign Cruise Club
Dear Glynnis Senior,
Thank you so much for your recent 5-star review.
We are delighted to hear that you had such a positive experience booking your first P&O cruise with us. Cleo will be pleased to receive your kind comments and we will be sure to pass them on.
Thank you for your recommendation and we hope you have a wonderful cruise experience.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Lesley,
Thank you so much for your recent 5-star review.
We are pleased to hear you have always found our team helpful.
We appreciate your feedback and look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Huntingdon customer,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our team member helpful, friendly and efficient while booking over the phone.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
First time I’ve booked with sovereign…
First time I’ve booked with sovereign but won’t be the last , Skye was friendly, helpful , very efficient I felt I was in good hands for the booking, all at a very good price , what more could you want
May 7, 2026
Reply from The Sovereign Cruise Club
Dear Paul Noel Doherty,
Thank you so much for your recent 5-star review.
We are pleased to hear your first booking experience with us was such a positive one. It is lovely to hear your kind comments about Skye and we will be sure to pass them on to her.
We appreciate your support and look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent service and price
We have used sovereign for several years .
Phone always answered quickly by professionally trained staff .
If staff are exceptionally busy they will arrange call back promptly to deal with booking or queries .
We have always had a named member of staff for each cruise booking . Prices are very competitive and discount given on P and O prices .
April 30, 2026
Reply from The Sovereign Cruise Club
Dear Michael,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that our team’s professionalism, prompt service and personal approach have made your cruise bookings smooth and enjoyable over the years. It is wonderful to know you value our competitive pricing as well.
We truly appreciate your support and look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Cynthia Brookes,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our service efficient, straightforward and easy to understand, while also offering the best price.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Christopher Clarke,
Thank you so much for your recent 5-star review.
We are thrilled to hear you found our service easy and helpful and look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
It's our 4 Crusie with have booked…
It's our 4 Crusie with have booked through your company.
Find all staff very helpful and friendly to deal with.
May 6, 2026
Reply from The Sovereign Cruise Club
Dear David Palmer,
Thank you so much for your recent 4-star review and for booking your fourth cruise with us.
We are thrilled to hear you have consistently found our team helpful and friendly.
We truly appreciate your loyalty and look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Fast response easy to book friendly…
Fast response easy to book friendly staff eager to help
May 6, 2026
Reply from The Sovereign Cruise Club
Dear Linda,
Thank you so much for your recent 5-star review.
We are delighted to hear you found the booking process easy and our team friendly, responsive and eager to help.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Clear advice on options and made the…
Clear advice on options and made the whole booking process simple.
April 29, 2026
Reply from The Sovereign Cruise Club
Dear Lindsey Templeman,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our advice clear and the booking process simple and straightforward.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Professional friendly service
Professional service from friendly staff providing competitive pricing. Phones are answered within a couple of rings and my amazing go to member of staff, Cleo, is always prompt with her responses to me.
April 28, 2026
Reply from The Sovereign Cruise Club
Dear Roland Gell,
Thank you so much for your recent 5-star review.
We are pleased to hear you have received professional service and competitive pricing from our team.
It is lovely to hear your kind words about Cleo and we will be sure to pass on your comments to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Cw,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our team polite and helpful.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always very pleasant and helpful.
Always very pleasant and helpful we always book our cruises through Sovereign.
April 30, 2026
Reply from The Sovereign Cruise Club
Dear Brian,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you consistently find our team pleasant and helpful.
It means a lot that you choose to book your cruises with Sovereign and we appreciate your continued support.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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