Hans was very helpful and went through all cabin options as a last minute booking so many cabins already sold. It’s always handy to have a brochure in front of you to look where cabin numbers are... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We have used sovereign for several years . Phone always answered quickly by professionally trained staff . If staff are exceptionally busy they will arrange call back promptly to deal with book... See more
Company replied
I appreciate the phone being answered promptly and if no-one available they call you back within ten minutes. I also appreciate the staffs good manners and efficiency. I have nothing but pr... See more
Company replied
Contacted Megan at Sovereign to register interest in a fast selling cruise taking place in 2028, on Sunday 17th May. As promised she telephoned me back the following day to confirm my requirements etc... See more
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Company details
Written by the company
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Contact info
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, United Kingdom
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4.9
Excellent
875 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Careful attention to detail make…
Careful attention to detail make everything really easy
May 26, 2026
Reply from The Sovereign Cruise Club
Dear Alan Preskett,
Thank you so much for your recent 5-star review.
We are pleased to hear our attention to detail helped make the booking process easy for you.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Kevin Lincoln,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our team helpful and pleasant. Your feedback is greatly appreciated and we will be sure to pass it along to the rest of the team.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Very helpful staff when you phone for…
Very helpful staff when you phone for price and book
May 26, 2026
Reply from The Sovereign Cruise Club
Dear Mr Alan Standen,
Thank you so much for your recent 5-star review.
We are thrilled to hear our team were helpful when assisting with pricing and booking.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Mark,
Thank you so much for your recent 5-star review.
We are pleased to hear you found the information our team provided you with, was clear and helpful.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
A very satisfied vustomer
My call was answered promptly. I spoke to Martin who was extremely helpful. I am very satisfied with the service I received.
May 18, 2026
Reply from The Sovereign Cruise Club
Dear Rachel Head,
Thank you so much for your recent 5-star review.
We are delighted to hear your call was answered promptly and that Martin was able to provide such helpful support. We are glad you are satisfied with the service you received and we appreciate you taking the time to share your experience.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Excellent Friendly Service
Very professional, prompt and friendly service. Booked two cruises for May 2027 at very competitive prices. 5🌟
May 20, 2026
Reply from The Sovereign Cruise Club
Dear Lynn E Tunnicliffe,
Thank you so much for your recent 5-star review.
We are thrilled to hear you found our team to be professional, prompt and friendly. It is great to hear that you were happy with the competitive pricing for your May 2027 cruises.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
That you call back when you say you will
May 21, 2026
Reply from The Sovereign Cruise Club
Dear Tina,
Thank you so much for your recent 5-star review.
We are pleased to hear you appreciated our reliability in returning calls as promised. Providing a dependable and responsive service is very important to us and we appreciate you taking the time to share your experience.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
The Sovereign Cruise Club is King!
The Sovereign Cruise Club have looked after us for many years.
They have always obtained what we have requested and it is all done with courtesy, professionalism and competence.
A big thank you to you all.
May 21, 2026
Reply from The Sovereign Cruise Club
Dear Jo,
Thank you so much for your recent 5-star review and continued loyalty.
We are pleased to hear that you have consistently found our service courteous, professional, competent and that we have been able to meet your requests.
Your appreciation means a great deal to the whole team and we look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
We have booked cruises with Sovereign…
We have booked cruises with Sovereign over many years and have always had a very pleasant experience,very efficent and helpful ,it is very refreshing to find such companies in this corporate world.
May 21, 2026
Reply from The Sovereign Cruise Club
Dear Paul,
Thank you so much for your recent 5-star review.
We are delighted to hear you have consistently had pleasant, efficient and helpful experiences with us over the years.
We appreciate your support and look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Gillian Heard,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our team knowledgeable and courteous. Your continued support is greatly appreciated and we look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
I am so pleased I contacted this…
I am so pleased I contacted this company to help me with an already oversubscribed pre registration cruise. Kim was an absolute star, listening and reassuring .
May 21, 2026
Reply from The Sovereign Cruise Club
Dear Melly,
Thank you so much for your recent 5-star review.
We are thrilled to hear we could assist you with your pre-registration cruise booking. Kim will be delighted to hear your kind words and we are glad she was able to provide reassurance and support throughout the process.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Superb Service and Advice
The best thing about Sovereign is that the phone is answered swiftly and by a human being!
They are always very helpful and efficient with the booking process. We have just booked on the Queen Victoria for the Four Queens celebration in 2028. That was handled perfectly for us by Sovereign and we know we are always going to get the best price for Cunard.
May 11, 2026
Reply from The Sovereign Cruise Club
Dear Alan Eastwood,
Thank you so much for your recent 5-star review.
We are delighted to hear you value our personal service and that our team were able to assist you quickly and efficiently with your booking for the Queen Victoria Four Queens celebration in 2028. It is great to know you trust us to secure the best Cunard prices and we truly appreciate your continued support.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Cunard Booking
Efficient process preregistering and booking cunard cruise. Just give them your wishes and leave them to it. Good loyalty discounts to.
May 20, 2026
Reply from The Sovereign Cruise Club
Dear AndyE,
Thank you so much for your recent 5-star review.
We are pleased to hear you found the pre-registration and booking process for your Cunard cruise efficient and straightforward. It is wonderful to know you were happy with the service from our team.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear David Palmer,
Thank you so much for your recent 5-star review.
We are thrilled to hear you received friendly and efficient service from our team.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Very professional
Very professional, very attentive service and always a very quick response
May 20, 2026
Reply from The Sovereign Cruise Club
Dear Gabriel Wohlhauser,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our team and service professional, attentive and responsive.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Staff were very helpful and able to…
Staff were very helpful and able to answer my questions
May 13, 2026
Reply from The Sovereign Cruise Club
Dear Liana Barnes,
Thank you so much for your recent 5-star review.
We are pleased to hear our team were helpful and able to answer all your questions.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Nice friendly person at end of phone
Nice friendly person at end of phone, easy to book and gave us different options. Very pleased with price.
May 20, 2026
Reply from The Sovereign Cruise Club
Dear Jan from Surrey,
Thank you so much for your recent 5-star review.
We are delighted to hear that our team provided a friendly and helpful service, offering different options to help you find the right choice at a great price.
We are pleased you found the booking process easy and enjoyable and look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Chris Mahony,
Thank you so much for your recent 5-star review.
We are pleased to hear that Cleo provided very good service and made your booking experience simple and hassle-free. We will be sure to pass on your kind comments to her and look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
First Class Service
Efficient friendly staff who always go "go the extra mile" to make your cruise dreams come true. Very competitive pricing.
May 18, 2026
Reply from The Sovereign Cruise Club
Dear Peter Jones,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team’s friendly and efficient service helped make your cruise experience special. Going the extra mile for our customers is something we take great pride in and we are pleased you found our pricing competitive too.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Kitty Austin,
Thank you so much for your recent 5-star review.
We are delighted to hear that you consistently find our team to be efficient and polite. Providing excellent customer service is very important to us and we truly appreciate your support.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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