Hans was very helpful and went through all cabin options as a last minute booking so many cabins already sold. It’s always handy to have a brochure in front of you to look where cabin numbers are... See more
Company replied
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Review summary
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Reviews shaping this summary
We have used sovereign for several years . Phone always answered quickly by professionally trained staff . If staff are exceptionally busy they will arrange call back promptly to deal with book... See more
Company replied
I appreciate the phone being answered promptly and if no-one available they call you back within ten minutes. I also appreciate the staffs good manners and efficiency. I have nothing but pr... See more
Company replied
Contacted Megan at Sovereign to register interest in a fast selling cruise taking place in 2028, on Sunday 17th May. As promised she telephoned me back the following day to confirm my requirements etc... See more
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Company details
Written by the company
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Contact info
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, United Kingdom
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4.9
Excellent
871 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from The Sovereign Cruise Club
Dear Gordon Galloway,
Thank you so much for your recent 5-star review.
We are glad to hear you found our team very helpful and look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Pleasant and informative
June 25, 2026
Reply from The Sovereign Cruise Club
Dear Gloria Foyle,
Thank you so much for your recent 5-star review.
We are pleased to hear you found our team pleasant and informative.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Friendly helpful service, good value
Friendly helpful and prompt answer on telephone. Skye was excellent. Good value pricing.
July 2, 2026
Reply from The Sovereign Cruise Club
Dear Wightie,
Thank you so much for your recent 5-star review.
We are delighted to hear that Skye provided a friendly, helpful, prompt service and that you were pleased with our great value pricing.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Great company… Great customer service…
Great company… Great customer service by the team and great prices…. You can speak to the same person if you wish… The phone is answered promptly…. Wonderful !
July 1, 2026
Reply from The Sovereign Cruise Club
Dear Kim Metcalf,
Thank you so much for your recent 5-star review.
We are pleased to hear you enjoyed our customer service, competitive prices and the personal touch of speaking with the same luxury cruise consultant.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are thrilled to hear our team were knowledgeable and helpful.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Adam,
Thank you so much for your recent 5-star review.
We are pleased to hear you received excellent service.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Totonpie,
Thank you so much for your recent 5-star review.
We are thrilled to hear you found that we were able to offer you the best price.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Exceptional service and great pricing
Exceptional service and great pricing. An absolute joy to deal with every time. I’d recommend Sovereign to anyone booking a cruise.
July 1, 2026
Reply from The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are thrilled to hear you enjoyed our service and found great value in your booking.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
What’s not to love about this excellent service?!
Skye, who dealt with our two bookings was polite, friendly and keen to learn what we were looking for. She found exactly what we wanted and at an extremely competitive price in a quick and efficient manner. My wife and I were very, very impressed. Many thanks - we will be recommending Sovereign to all our cruise friends for sure.
June 26, 2026
Reply from The Sovereign Cruise Club
Dear Michael Hussey,
Thank you so much for your recent 5-star review.
We are delighted to hear that Skye provided such friendly, attentive service and found the perfect cruises for you at a great price. Your recommendation means a great deal to us and we appreciate your support.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Helpful Easy and Good Value
The booking was very easy. All very informative and helpful throughout the conversation. Our needs were listened to and accommodated with clear explanation of our options and costs. We were also given the time we needed to make informed choices.
June 23, 2026
Reply from The Sovereign Cruise Club
Dear Malcolm Green,
Thank you so much for your recent 5-star review.
We are delighted to hear that your booking experience was straightforward and that our team took the time to understand your needs, clearly explain your options and help you make informed decisions.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Susan,
Thank you so much for your recent 5-star review.
We are pleased to hear that you found our team helpful, friendly and efficient.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
I was able to make my cruise booking…
I was able to make my cruise booking easily without any hassle. The Sovereign advisor, Skye Mullally-Ifill was most helpful and informative. I have used Sovereign for cruise bookings many times over the years and my latest experience was once again first class.
June 24, 2026
Reply from The Sovereign Cruise Club
Dear Roger Hart,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that your booking process was smooth and that Skye provided such a helpful and informative service.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Experienced team
We have booked 4 cruises with Sovereign. The team is knowledgeable and very responsive. Great follow up and availability. Easy process and direct relationships with cruise companies.
June 29, 2026
Reply from The Sovereign Cruise Club
Dear Anne Francoise Rankine,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you have had such positive experiences with our team and that you have found us knowledgeable, responsive and easy to work with.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent service when booking
Joe was very efficient and friendly. He returned my call as promised.
June 29, 2026
Reply from The Sovereign Cruise Club
Dear Carole Blake,
Thank you so much for your recent 5-star review.
We are pleased to hear that Joe provided you with efficient and friendly service and followed through by returning your call as promised. We will be sure to pass on your kind comments to him.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Our contact person Martin Cross is…
Our contact person Martin Cross is extremely efficient and helpful as always.
June 29, 2026
Reply from The Sovereign Cruise Club
Dear Graham Witherington,
Thank you so much for your recent 4-star review.
We are delighted to hear that Martin has once again provided you with such efficient and helpful service. We will be sure to share kind words with him.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always have a great experience when…
Always have a great experience when booking with Sovereign Cruises. They answer the phone quickly, get you a quote in minutes and provide a personal service not to mention being great with their discount. Highly recommended.
June 25, 2026
Reply from The Sovereign Cruise Club
Dear Mr Carlino,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that you have consistently had a great booking experience with us and that our team's personal service, quick response times and competitive pricing have made a difference.
Your recommendation means a great deal to us and we look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent company to deal with…
I appreciate the phone being answered promptly and if no-one available they call you back within ten minutes.
I also appreciate the staffs good manners and efficiency.
I have nothing but praise for Sovereign Cruise Club and I always recommend them to others. They are invariably cheaper than other Cruise companies.
Not to forget ...they print your tickets for you at your request ✨️.
The booking process is simple and the staff are delightful 😊.
June 18, 2026
Reply from The Sovereign Cruise Club
Dear Alan JS,
Thank you so much for your recent 5-star review and continued loyalty.
We are pleased to hear you appreciate our prompt call handling, efficient service and the professionalism of our team.
It is great to know the booking process and added touches, such as ticket printing, make things easier for you.
Your kind recommendation and continued support mean a great deal to us and we look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Richard,
Thank you so much for your recent 5-star review.
We are pleased to hear you were happy with both our competitive prices and the service you received from our team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Paul Terry,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our team dependable and professional.
Your feedback means a great deal to us and we look forward to helping you with your future travel plans.
Kind regards,
The Sovereign Cruise Club
I was generally happy BUT
I was generally happy with the service and the price, but I had not until I realised that Sovereign had quoted me for flights via Amsterdam when I had specifically requested a flight via Heathrow. No mention of the change until flight details received after deposit paid!! I'll be very very careful if I ever use Sovereign again.
June 17, 2026
Reply from The Sovereign Cruise Club
Dear Fraser,
Thank you for your review, we are very sorry to learn of your dissatisfaction on this occasion.
We have investigated this matter and apologise for one of our team members human error on this occasion by not complying with our company policy of confirming the full flight details to you at the time of booking.
A member of our Senior management is contacting you this afternoon in order to apologise personally to you, to attempt to resolve this matter to your satisfaction and to restore your confidence in us.
We once again apologise to you and thank you for booking with us once again, it is much appreciated.
Kind regards,
The Sovereign Cruise Club
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