Hans was very helpful and went through all cabin options as a last minute booking so many cabins already sold. It’s always handy to have a brochure in front of you to look where cabin numbers are... See more
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Review summary
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We have used sovereign for several years . Phone always answered quickly by professionally trained staff . If staff are exceptionally busy they will arrange call back promptly to deal with book... See more
Company replied
I appreciate the phone being answered promptly and if no-one available they call you back within ten minutes. I also appreciate the staffs good manners and efficiency. I have nothing but pr... See more
Company replied
Contacted Megan at Sovereign to register interest in a fast selling cruise taking place in 2028, on Sunday 17th May. As promised she telephoned me back the following day to confirm my requirements etc... See more
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Company details
Written by the company
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Contact info
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, United Kingdom
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4.9
Excellent
872 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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I was generally happy BUT
I was generally happy with the service and the price, but I had not until I realised that Sovereign had quoted me for flights via Amsterdam when I had specifically requested a flight via Heathrow. No mention of the change until flight details received after deposit paid!! I'll be very very careful if I ever use Sovereign again.
June 17, 2026
Reply from The Sovereign Cruise Club
Dear Fraser,
Thank you for your review, we are very sorry to learn of your dissatisfaction on this occasion.
We have investigated this matter and apologise for one of our team members human error on this occasion by not complying with our company policy of confirming the full flight details to you at the time of booking.
A member of our Senior management is contacting you this afternoon in order to apologise personally to you, to attempt to resolve this matter to your satisfaction and to restore your confidence in us.
We once again apologise to you and thank you for booking with us once again, it is much appreciated.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear L.inda,
Thank you so much for your recent 5-star review.
We are pleased to hear you found our team very efficient.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Efficient and to the point
Efficient and to the point - That’s the title and to the point - what more can i say !
June 17, 2026
Reply from The Sovereign Cruise Club
Dear Geoffrey Davies,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our team efficient and straightforward.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
From the start to finish of my enquiry…
From the start to finish of my enquiry Hans helped us to obtain a Cruise that we are really looking forward to.
June 24, 2026
Reply from The Sovereign Cruise Club
Dear Lorraine Wyld,
Thank you so much for your recent 5-star review.
We are thrilled to hear that Hans was able to help you find the perfect cruise.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Superb Customer Service
Superb Customer Service from all the advisers we have dealt with over the years.
June 24, 2026
Reply from The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are pleased to hear you have consistently received superb customer service from our team over the years.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Booked it over the phone f
Booked it over the phone to one of your advisers who was efficient, polite and seemed to understand our requirements.
No complaints up to now.
June 16, 2026
Reply from The Sovereign Cruise Club
Dear Alan Sprowell,
Thank you so much for your recent 5-star review.
We are delighted to hear that our team were efficient, polite and took the time to understand your requirements.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Staff very efficient and well organised!
June 16, 2026
Reply from The Sovereign Cruise Club
Dear Mike,
Thank you so much for your recent 4-star review.
We are pleased to hear you found our team efficient and well organised.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
All very efficient and professional and…
All very efficient and professional and a very competitive price.
June 23, 2026
Reply from The Sovereign Cruise Club
Dear Swindon Customer,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our team to be efficient and professional. It is great to hear that you were happy with our competitive pricing.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Howard,
Thank you so much for your recent 5-star review.
We are pleased to hear that you found our team efficient, friendly and knowledgeable.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Guest,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found our team to be so helpful.
We hope you have a fantastic cruise and we look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
It's time cruiser
Having never booked a cruise before, the gentlemen who assisted me over the phone was knowledgeable and helpful and able to guide me through the booking process with ease.
June 18, 2026
Reply from The Sovereign Cruise Club
Dear Kim Wilson,
Thank you so much for your recent 5-star review.
We are delighted to hear that your first cruise booking experience was such a positive one. Our team takes great pride in providing knowledgeable guidance and making the booking process as simple and stress-free as possible.
We hope you have a fantastic cruise and we look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Good price knowledgeable staff
Good price knowledgeable staff . Have used sovereign several times and have not vbeen disappointed
June 18, 2026
Reply from The Sovereign Cruise Club
Dear Robert,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that you have found our team knowledgeable and our prices competitive.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The swift response to my questions…
The swift response to my questions regarding the differing cabin options with the corresponding costs
June 18, 2026
Reply from The Sovereign Cruise Club
Dear Alan Ormston,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team were able to respond quickly to your questions and provide clear information on the different cabin options and pricing.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
very helpful and clear with the process
June 16, 2026
Reply from The Sovereign Cruise Club
Dear Jacqueline Boughton,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found our team helpful and that the booking process was clear and straightforward.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Responsive knowledgeable service as it…
Responsive knowledgeable service as it has always been for all my Cunard cruise bookings
Agents always have the time to discuss your requirements and you can trust their guidance and prices
Thankyou Elizabeth
June 17, 2026
Reply from The Sovereign Cruise Club
Dear Mr G Mills,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that you have found our team knowledgeable, responsive and helpful in finding the right cruise for you.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear John Lear,
Thank you so much for your recent 5-star review.
We are delighted to hear that you consistently find our team quick to respond, polite and able to provide the information you need.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Outstanding service
Outstanding service. Concise, clear information delivered by courteous friendly staff.
June 16, 2026
Reply from The Sovereign Cruise Club
Dear Maura,
Thank you so much for your recent 5-star review.
We are pleased to hear that you received outstanding service and found our information clear and concise. It is great to know that our team’s friendly and courteous approach made a positive impression.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Victoria,
Thank you so much for your recent 5-star review.
We are pleased to hear that you found our team to be professional and prompt.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very professional and helpful staff
Very professional and helpful staff, Poppy was first class in the way she dealt with our booking, we will definitely be using Sovereign again!!
June 16, 2026
Reply from The Sovereign Cruise Club
Dear Mark Lynn,
Thank you so much for your recent 5-star review.
We are delighted to hear that Poppy provided such a professional and helpful service and made your booking experience a positive one. We are thrilled to know you will be choosing Sovereign again.
We look forward assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Fiona,
Thank you so much for your recent 5-star review.
We are delighted to hear that Skye was patient, helpful and kind throughout the booking process. It is great that she was able to find the perfect cruise for you.
We look forward assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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