Same as others. Just lost $2.3k by paying deposit upon winning two bids only to then receive cancelation notices, and no way to get a refund after repeated attempts to contact customer service. Their... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a voucher on Friday. Still hasn't been received and no response to chat or emails. Their terms and conditions state that if the voucher isn't received within 24 hours a refund can be requ... See more
Looks like a scam, felt like a scam, stay away. Bidding and everything went well. All the way up until "successful purchase" and the company has to verify the voucher before sending to buyer. Wouldn't... See more
I had sold my evoucher and never got money. Customer service is not replying to my message. I got notification from evoucher company that my voucher is used. I was getting emails and notifications eve... See more
Company details
Written by the company
SpareFare is the largest secure marketplace to sell your flight tickets, vouchers, hotel reservations, and package holidays. Find travel deals up to 90% off with thousands of listings everyday! ✈️
Contact info
United States
- team@sparefare.net
- sparefare.net
1.8
Poor
287 reviews
Replied to 16% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THIS IS A SCAM!!!
THIS IS A SCAM!!!! Bid went wrong because seller could not complete the voucher transfer within 2 days. I got a message that I would get a rufund in 10 days but - no refund after a month. After that I made another bid, this was oke but the seller did not receive any money. So I payed twide for the hotelroom and the seller did not get his money for selling the voucher. At first when i had not payed yet, they responded to me.
October 10, 2025
Unprompted review
Reply from SpareFare
Thank you for taking the time to share your experience. We recently faced a significant disruption with PayPal that forced us to pause operations and rebuild our payment systems from the ground up. During this time, we prioritized getting outstanding payouts to our sellers and worked diligently to transition our platform to Stripe.
This has been a challenging period for our small team, and we recognize the impact it has had on customers like you. We sincerely apologize for the delays and communication gaps you’ve faced. We’re now live on Stripe and actively upgrading our email systems to ensure that going forward, we’re not just back to normal...but operating with improved speed, reliability, and transparency.
We understand the frustration this has caused and are committed to making things right. Thank you for your patience, and we hope to regain your trust as we continue to resolve outstanding issues and rebuild.
Scam. Don’t sell
Voucher got sold.
Money never received.
There are other people who I spoke to starting legal action.
Do NOT sell through here. Most of 5 star reviews are from those who received deal not those who sold them.
November 2, 2025
Unprompted review
Reply from SpareFare
Thank you for taking the time to share your experience. We recently faced a significant disruption with PayPal that forced us to pause operations and rebuild our payment systems from the ground up. During this time, we prioritized getting outstanding payouts to our sellers and worked diligently to transition our platform to Stripe.
Right now we have noted all outstanding payments were made but perhaps we made an oversight? During this time we contacted sellers to make payments through means like Venmo and Western Union. If you have *not* received payment, can you please email me at kim@sparefare.net?
This has been a challenging period for our small team and we sincerely apologize for the delays and communication gaps you’ve faced. We are upgrading our systems to ensure that going forward, we’re not just back to normal...but operating with improved speed, reliability, and transparency.
We understand the frustration this has caused and are committed to making things right. Thank you for your patience, and we hope to regain your trust as we continue to resolve outstanding issues and rebuild.
This guys are the worse people when it…
This guys are the worse people when it cames getting your money off them they took my Voucher and sold it too same one now I've been waiting on getting my money for almost 1 month and I keep contacting this guys i only got a reply like bout 3 times and ever since I haven't had reply from them or heard anything im telling your guys this guys are the worse people too sell your flight ticket or flight Voucher too its better ur sell them ur self at Facebook market or other sites because im telling urs your will regret selling it too them im telling ur guys im still waiting on my funds and I keep contacting them but i dont get reply back or anything they just ignore me its very bad customer service im serious
November 1, 2025
Unprompted review
Reply from SpareFare
Hi Ahmed, thanks for the honest review. As you know, we recently faced a significant disruption with PayPal that forced us to pause operations and rebuild our payment systems from the ground up. During this time we contacted sellers, including you, to make payments through means like Venmo and Western Union.
We acknowledge it took longer than anticipated however we had no other means to send out payments in bulk and had to work with the tools we had. As a result, we have been re-platforming to Stripe which is significantly more small business friendly and their account management team has assured us that we should not be facing issues of this scale again.
This has been a challenging period for our small team, and we recognize the impact it has had on customers like you. We sincerely apologize for the delays and communication gaps you’ve faced however I want to just confirm that while we did not respond to all of your many escalating emails with expletives, we communicated when we had any updates of note.
We understand the frustration this has caused and have tried to make things right. As of now our records show that all sellers with lapse in payment over the past three weeks have been made whole. Thank you for your patience, and we hope to regain your trust as we continue to resolve outstanding issues and rebuild.
SpareFare is a scam
SpareFare 'sold' my flight 3 weeks ago, but I still have not been paid. And they won't respond to any of my messages. Everything suggests that their operation is a scam.
October 10, 2025
Unprompted review
Reply from SpareFare
Hi Jean,
Thank you for taking the time to share your experience. As you know, we recently faced a significant disruption with PayPal that forced us to pause operations and rebuild our payment systems from the ground up. During this time we contacted sellers, including you, to make payments through means like Venmo and Western Union.
We acknowledge it took longer than anticipated however we had no other means to send out payments in bulk and had to work with the tools we had. As a result, we have been re-platforming to Stripe which is significantly more small business friendly and their account management team has assured us that we should not be facing issues of this scale again.
This has been a challenging period for our small team, and we recognize the impact it has had on customers like you. We sincerely apologize for the delays and communication gaps you’ve faced and are overhauling not only the platform but our approach to comms in emergencies (Which we never faced before). We understand the frustration this has caused and have tried to make things right. As of now our records show that all sellers with lapse in payment over the past three weeks have been made whole.
Thank you for your patience, and we hope to regain your trust as we continue to resolve outstanding issues and rebuild.
Scammed on this site
Scammed on this site. I bid on a flight voucher. Seller wanted me to complete transaction outside platform. I refused. Then seller accepted my $599 bid and took my money but never delivered the voucher. I notified Sparefare and requested return of funds. I never received a response. Almost a month later, no word from Sparefare and the charge is still on my credit card. I believe this site is a scam.
October 2, 2025
Unprompted review
Reply from SpareFare
Hi Fred, can you send me an email directly at kim@sparefare.net? I want to make sure you get your funds reimbursed. We recently faced a significant disruption with PayPal that forced us to pause operations and rebuild our payment systems from the ground up. We are trying to make sure everyone is made whole and if we missed you, we apologize!
Be careful
Yes. The website is dodgy right now?
Maybe being shut down? Tried emailing but no response
Had a good experience in the past
October 22, 2025
Unprompted review
Reply from SpareFare
Thank you for taking the time to share your experience. We recently faced a significant disruption with PayPal that forced us to pause operations and rebuild our payment systems from the ground up. During this time, we prioritized getting outstanding payouts to our sellers and worked diligently to transition our platform to Stripe.
This has been a challenging period for our small team, and we recognize the impact it has had on customers like you. We sincerely apologize for the delays and communication gaps you’ve faced. We’re now live on Stripe and actively upgrading our email systems to ensure that going forward, we’re not just back to normal...but operating with improved speed, reliability, and transparency.
We understand the frustration this has caused and are committed to making things right. Thank you for your patience, and we hope to regain your trust as we continue to resolve outstanding issues and rebuild.
It looks like the company has been…
It looks like the company has been dissolved? SCAM...BEWARE
October 23, 2025
Unprompted review
Reply from SpareFare
Thank you for taking the time to share your experience - we have not dissolved nor are we a scam. We recently faced a significant disruption with PayPal that forced us to pause operations and rebuild our payment systems from the ground up.
This has been a challenging period for our small team, and we recognize the impact it has had on customers like you.
We’re now live on Stripe and actively upgrading our email systems to ensure that going forward, we’re not just back to normal...but operating with improved speed, reliability, and transparency.
Thank you for your patience, and we hope to regain your trust
It seems the website has changed…
It seems the website has changed ownership and it is now impossible to bid. No questions are being answered. Will spare fare work again?
October 23, 2025
Unprompted review
Reply from SpareFare
Thank you for taking the time to share your experience - we have not dissolved nor are we a scam. We recently faced a significant disruption with PayPal that forced us to pause operations and rebuild our payment systems from the ground up.
This has been a challenging period for our small team, and we recognize the impact it has had on customers like you.
We’re now live on Stripe and actively upgrading our email systems to ensure that going forward, we’re not just back to normal...but operating with improved speed, reliability, and transparency.
Thank you for your patience, and we hope to regain your trust
Reply from SpareFare
Thank you for this review. As you know, it has been a challenging last few weeks with the PayPal outage and this review made us smile during this exceedingly disruptive time for our business. :)
Useless waste of time
This site is putting up vouchers for sale that users are not able to bid on because the bidding is closed. It has been closed for days and there is no clear and transparent notification of when it will be reopened again.
October 19, 2025
Unprompted review
Reply from SpareFare
Thank you for taking the time to share your experience. We recently faced a significant disruption with PayPal that forced us to pause operations and rebuild our payment systems from the ground up.
This has been a challenging period for our small team, and we recognize the impact it has had on customers like you. We’re now live on Stripe and actively upgrading our email systems to ensure that going forward, we’re not just back to normal...but operating with improved speed, reliability, and transparency.
Thank you for your patience, and we hope to regain your trust
Cool site customer service is a little Lacking
Hi,
I’ve sent several emails to customer service regarding my upcoming hotel reservation since I haven’t received the booking information. I haven’t heard back, and when I use the chat option on the site, I am told everyone is out and to leave a number, which I’ve done multiple times. I’ve also emailed the site directly but still haven’t received a response.
Could someone please assist me with my booking status or provide an update on when I can expect the confirmation?
Thank you,
Glenn White
Update: Kim was extremely helpful and confirmed my Booking. I have adjusted my rating in response.
October 16, 2025
Unprompted review
Reply from SpareFare
Hi Glenn, thank you for the note and we apologize for the delay in response. We typically like to reply to reviews within 48 hours. We went through a devastating PayPal outage and have spent the last three weeks focusing on replatforming to Stripe and getting payments out to sellers in whatever way we could, including Western Union. It has been chaotic and we were not able to adhere to our typical service/email requirements. We are now trying to dig out of the emails that were not pertaining to seller payouts now as we are testing the Stripe platform now.
Please send me an email directly at kim@sparefare.net and I will help you out!
Took my voucher didnt send payment not…
Took my voucher didnt send payment not answering emails
October 17, 2025
Unprompted review
Reply from SpareFare
Hi Colin, can you send me an email directly at kim@sparefare.net? I want to make sure you get your funds reimbursed. We recently faced a significant disruption with PayPal that forced us to pause operations and rebuild our payment systems from the ground up. We are trying to make sure everyone is made whole and if we missed you, we apologize!
No communication or payment
Sold my vouchers 11 working days ago. No email or payment. No one is available on the webchat and i have emailed at least 5 times and still no response. My voucher has been sold and used by the buyer. Companies house shows the company as dissolved and bidding is no longer allowed. Don’t sell anything on here
October 16, 2025
Unprompted review
Reply from SpareFare
Hi James, can you send me an email directly at kim@sparefare.net? I want to make sure you get your funds reimbursed. We recently faced a significant disruption with PayPal that forced us to pause operations and rebuild our payment systems from the ground up. We are trying to make sure everyone is made whole and if we missed you, we apologize!
I bid on a voucher and I saved a lot of…
I bid on a voucher and I saved a lot of money, I used it straight away for a booking and had no problems. Sellers are flexible with sensible offers. Will always look now before booking holiday
September 17, 2025
Unprompted review
Reply from SpareFare
Thank you for this review. As you know, it has been a challenging last few weeks with the PayPal outage and this review made us smile during this exceedingly disruptive time for our business. :)
Everything went well
Everything went pretty well And i received my voucher now
September 29, 2025
Unprompted review
Reply from SpareFare
Hi Joni, thank you for the review and sorry to hear of your experience. Can you share how you reached out as we do not have an email from you? Please reach out to "team@sparefare.net" and we'd be happy to assist you! All the best.
This is a great website to help people resell their airline tickets
The online chat is not efficient but the email communication was great and helpful. Thank you for your help
September 22, 2025
Unprompted review
Reply from SpareFare
Hi Jen, I am sorry to hear of your experience. Can you advise how you reached out? I don't see an email correspondence from you. Please reach out to team@sparefare.net and we will address your question promptly!
I am more than satisfied!!!
The service was excellent!! They really paid when they promised and they answered all my questions. I definitely recommend SpareFare! Just be careful and be informed about your PayPal commissions... they are high.
September 1, 2025
Unprompted review
Reply from SpareFare
Hi Vanina - Thanks for the kind words! Glad we got your hotel booking sold so quickly! I hope we see you back soon :)
Consistent with great protections
I've used SpareFare for more than year now and there isn't a better marketplace for buying last-minute airline vouchers -- it's allowed me to travel more!
August 25, 2025
Unprompted review
Reply from SpareFare
Hi Anthony - Thank you so much for the kind words!! Have a great trip and see you back soon!
A white glove experience
I had a fantastic experience working with Erik at Sparefare when I needed to sell my BA voucher, which was set to expire on September 30th, 2025. From the very beginning, Erik went above and beyond by reaching out to me directly, demonstrating genuine care and dedication to helping me through the process.
He personally assisted me every step of the way, providing clear guidance and support to ensure I was comfortable and informed. Thanks to his proactive approach and expertise, I was able to successfully sell my voucher before the expiration date and receive my funds without any hassle.
I truly appreciated Erik's professionalism, personal attention, and commitment to customer satisfaction. I highly recommend Sparefare and especially Erik for anyone looking to sell their vouchers with confidence!
July 17, 2025
Reply from SpareFare
Thank you so much Andreas!! You were excellent to work with as well! Hope to see you back soon 🙌 ✈️
AMAZING company and deals!
SpareFare are a fantastic company and provide quick and amazing service too. I have secured some brilliant savings on flight vouchers purchased and have saved a total of £375 so far across only two transactions, so you can see how this can stack up. Genius idea to ensure sellers are able to sell unused flight tickets/vouchers and buyers can bag some great deals. I also really like how you receive a confirmation where the SpareFare team personally check the voucher is legitimate when providing the details, so ultimately, nothing to worry about when dealing with this professional and great company. 10/10!
July 15, 2025
Unprompted review
Reply from SpareFare
Thank you Courtney!! You are too kind, and have been a pleasure to work with!! Enjoy your trip and hope to see you back soon ✈️
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