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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment process, citing issues with receiving funds and a lack of clarity regarding payment timelines. Customers also frequently encountered problems with the website, describing it as not working as it should and lacking clear information. A significant number of users reported a complete lack of response to their inquiries, whether through email, web forms, or chat options, leading to frustration and unanswered questions. Though some people were satisfied with the service, finding it excellent and honest, the majority experienced difficulties contacting the company. Reviewers consistently mentioned the impossibility of reaching anyone for assistance and the absence of direct contact or replies to their numerous messages.

What people talk about most

Payment

Customers had negative experiences with payment. Many reviewers report not receiving their money, with some... See more

Website

Reviewers express significant dissatisfaction with the website. Many customers report that the website has... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a significant lack of... See more

Customer communications

People report negative experiences with contact, expressing significant frustration due to a consistent lack... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the service as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Same as others. Just lost $2.3k by paying deposit upon winning two bids only to then receive cancelation notices, and no way to get a refund after repeated attempts to contact customer service. Their... See more

Rated 1 out of 5 stars

Bought a voucher on Friday. Still hasn't been received and no response to chat or emails. Their terms and conditions state that if the voucher isn't received within 24 hours a refund can be requ... See more

Rated 1 out of 5 stars

Looks like a scam, felt like a scam, stay away. Bidding and everything went well. All the way up until "successful purchase" and the company has to verify the voucher before sending to buyer. Wouldn't... See more

Rated 1 out of 5 stars

I had sold my evoucher and never got money. Customer service is not replying to my message. I got notification from evoucher company that my voucher is used. I was getting emails and notifications eve... See more


Company details

  1. Travel Aggregator
  2. Flights Search Site
  3. Online Marketplace

Written by the company

SpareFare is the largest secure marketplace to sell your flight tickets, vouchers, hotel reservations, and package holidays. Find travel deals up to 90% off with thousands of listings everyday! ✈️


Contact info

1.8

Poor

TrustScore 2 out of 5

287 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and contact.

I have used SpareFare a couple of times in recent months. I asked a question about my latest purchase and received a personal reply, which was then followed up to ensure all was good.
In an era of automated responses and indifferent customer service this was a breath of fresh air.
I’ll be using this company again and recommend them.

July 22, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Thank you so much for the kind words!! I am glad we can help out when possible, and I hope to see you back soon my friend! 🙌✈️

Rated 5 out of 5 stars

EXCEPTIONAL 2 vouchers bought at once

Bought multiple vouchers to combine with airline, perfect service was skeptical at first, worth every penny will be planning trips around vouchers available next trip

July 20, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Hi Louis - Thank you so much for the kind words!! Have a great trip and I hope to see you back soon more more great deals! 🙌✈️

Rated 5 out of 5 stars

Seamless and Secure experience

I had vouchers to random airlines I wouldn't ever use, and Sparefare helped me get a competitive offer on them within 24 hours of posting. The process was very easy and secure. I would've lost a lot of money if not for SpareFare connecting me to buyers and mediating the transaction.

June 20, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Hey Andy, Thank you so much for the awesome review!! I am glad we could get the vouchers sold quickly and the process was smooth :) I hope to see you back soon, and let us know if we can help with anything else!

Rated 5 out of 5 stars

Thank you for fast Processed

Thank you for fast Processed ,
it was very easy booking ,
this very Legit company ..
I would definitely use this company next time!!

June 14, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Thank you for the amazing review Ranj! I am glad the process was so quick, and I hope we see you back again soon for more great deals! 🙌

Rated 5 out of 5 stars

The easiest thing that I ever done

The easiest thing that I ever done. Like everyone else I was skeptical,but everything was so easy. sold 2 vouchers and received my money with in the 10 business days. Erick was prompt with responses, we were ready to loose all of our money and thanks to sparefare we got over 50% back.

June 21, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Thank you for the kind words Elsie!! I am glad the process was so smooth and we got the vouchers sold quickly for you :) Let us know if we can help with anything else and hope to see you back soon!

Rated 5 out of 5 stars

A+ Experience- Recently Sold Voucher

I live in New York and recently sold a travel credit voucher on Sparefare. The experience was amazing, secure and entirely positive. My initial questions were answered immediately and I received step by step guidance all the way until receiving payment. Would highly recommend the site and their customer service was a true A+.

June 10, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Thank you so much for the kind words!! You were a pleasure to work with, and glad we could get your voucher sold so quickly :) Let us know if we can help with anything else and I hope to see you back soon!

Rated 5 out of 5 stars

This company is legit and amazing

This company is legit!! I had two vouchers from JetBlue which I wasn’t able to use and decided to sell through spare fare. I had never heard of them but read up on some reviews. I sold the two vouchers within hours (I did discount them to half price which prob helped) and the whole process went through within hours. I emailed a couple of times as I wanted to check the process and they responded very quickly. They are polite and seem to care about their customers. I put faith in the comments I could read about them and it paid off. It says will pay upon 10 workings days (will say 10 days in within their process notes- but its actually 10 working days) and I received all the cash on day 10. I couldn’t be happier and highly recommend them. What a great business model and I hope your company goes from strength to strength. Thank you!

June 14, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Hi Ash - Thank you so much for the awesome review! I am glad the process was so smooth for you, and I hope to see you back soon my friend 🙌

Rated 5 out of 5 stars

Will forever use Sparefare before booking flights now!

Incredible customer service. Super speedy process with purchasing vouchers once a bid is approved. I was skeptical my very first time making an order, but that voucher worked perfectly and so I've been using Sparefare ever since. Goes smoothly every time and saves me a good chunk of money off flights as I travel a lot!

April 11, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Thank you for the amazing review Shaina!! 🤩 You have been a pleasure to work with and I hope to see you back soon to get more great deals! Just let us know if we can help with anything :)

Rated 5 out of 5 stars

recommended

recommended. They solved a problem for us with the sale of vouchers. Excellent service and people available to solve our doubts.

June 4, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Thank you Matteo for the kind words!! You were all a pleasure to work with and I am glad we could sell your vouchers that fast! I hope to see you back soon 😊

Rated 5 out of 5 stars

Team made it super simple and easy…

Team made it super simple and easy going. They made it clear and easy to process and facilitate the sale of my voucher to the buyer seamlessly.

May 30, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Thank you for the kind words Osama! You were a pleasure to work with and glad we could get your voucher sold so quickly! Let us know if we can be of further assistance and congrats on the baby!! 🙌

Rated 5 out of 5 stars

Can’t rate this site enough

Can’t rate this site enough! After watching it for years finally took the step to buy from there and there is no regret. They go above and beyond to assist you. Found an amazing deal and will be purchasing more in the future.

May 22, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Thank you so much for your kind words!! You are a pleasure to work with and I hope to see you back soon! 🙌 Let us know how we can help!

Rated 5 out of 5 stars

Site works. Don't doubt!

To be honest I expected some kind of nightmare customer service experience but we really experienced some really phenomenal customer service from SpareFare.

I used to fly multiple times a year and stay dozens of nights in hotels and I'll say that this site has great service in helping out travelers. Very knowledgeable. Goes the extra mile.

Thanks, Erik. You were a great sales rep helping my wife and I salvage some money out of a canceled flight!

May 15, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Hey Daniel - Thank you so much for the kind words! You were a pleasure to work with and glad we could get a deal finalized for your voucher! Let me know if we can assist with anything else!🙌

Rated 5 out of 5 stars

Great way to save money, would use again.

Great website and customer service is quick to respond. Good deals and from time to time amazing deals.

May 15, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Thank you so much Hans! You are definitely a master at finding amazing deals 🔥 Let us know if we can help with anything and have a great trip!!

Rated 5 out of 5 stars

Amazing company I got a BA voucher and…

Amazing company I got a BA voucher and it worked perfectly fine.

Probably the best company on the internet to purchase Voucher and flights.

I’m so happy

May 13, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Hi Jordan - Thank you so much for your kind words!! You were a pleasure to work with and I hope to see you back here soon for more great deals! Let us know if we can help with anything in the meantime. Enjoy your upcoming trip 🙌✈️

Rated 5 out of 5 stars

Great Service !

I must admit to being cautious about using this site as I hadn't heard of it. But after reading the reviews I went for it. We were given flight vouchers after being cancelled by covid which we could no longer afford to use (hotel and spending money on top etc) so listed our vouchers on Spare Fare. within 2 days we had 2 good offers and accepted the highest bidder. Money is now in my bank only 12 days after first contacting the Spare Fare team. Very happy with the outcome and Mike guided me through the process from start to end. Thank you :)

March 15, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Hi Kenneth - Thank you for the kind words!! I am glad we got the voucher sold so quickly at a solid price! You were an absolute pleasure to work with and I hope we will see you back soon 🙌

Rated 5 out of 5 stars

Spare fare is great!

Spare fare is easy to use! I posted an Ad for leftover credit I had and received 9 offers in total in the span of a couple of days. I was able to choose a bid I felt was fair and Erik was informative on how the process works and when to expect your payment! Will definitely use again in the future! :)

March 15, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Hi Kelly - Thank you so much for your kind words!! You were a pleasure to work with and I hope to see you back soon :) Let us know if we can help with anything else in the meantime!! 🙌

Rated 5 out of 5 stars

SpareFare listing quickly sold!

I listed a United Airlines voucher on SpareFare, and it quickly sold for my asking price! I can’t emphasize enough what a pleasure it was to work with Erik. His personal customer service was top-notch, and beyond that his help with the details made the difference. Thanks.

February 25, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Thank you so much for the kind words Mary!🙏 I am glad we could get the voucher sold so quickly for your asking price! Let us know if we can help with anything else and I hope to see you back soon!

Rated 5 out of 5 stars

Great service, even better customer service

Successfully sold my airline vouchers via SpareFare :) Mine were sold at roughly 2/3 of their face value.

The process works as promised and is enhanced by the proactive approach of SpareFare's customer service team / Erik.

I never leave reviews at all, but this is the kind of service that deserves a glowing review! 10/10 - would recommend!

February 21, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Hey Kevin - Thank you so much for the kind words! 🙏 You were a pleasure to work with and I hope to see you back soon! Just let us know if we can help with anything else :)

Rated 5 out of 5 stars

Excellent Customer Service

Thanks to SpareFare, I was able to get a buyer for my El Al voucher which might have otherwise been wasted.

I was initially a bit skeptical since I hadn't used a similar service before, but I'm now happy to say that the process was completed successfully. I advertised my voucher and within 24 hours already received a few bids, one of which I accepted. The correct amount was transferred to my PayPal account without any hassles.

What made a huge difference to me was that the customer service was excellent. Erik responded promptly to all my queries or concerns along the way and went out of his way to accommodate an additional request I had.

February 14, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Thank you for the kind words Annaliza!🙏 You were a pleasure to work with and I hope we see you back soon. Let us know if we can assist with anything else in the meantime!

Rated 5 out of 5 stars

Great communication and service!

Great communication and service!
Eric has once again done a great service with selling unused vouchers. He is super helpful and goes the extra mile to assist his customers. I look forward to doing business with him in the future!

January 30, 2024
Unprompted review
SpareFare logo

Reply from SpareFare

Thank you my friend!! 😃 You were an absolute pleasure to work with and hope to see you back soon! Let us know if we can help with anything 🛩️

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