Spares2Repair.co.uk Reviews 

3,979
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for going above and beyond to help find the correct replacement parts for older appliances. People also mention that shopping is straightforward, with orders arriving securely packaged and matching descriptions perfectly. Consumers appreciate the consistent updates provided throughout the dispatch process, making the entire journey smooth and reliable. Some reviewers were not happy with delivery delays, noting that paid express shipping did not always arrive on time. Some people also noted communication difficulties regarding items that were shown as in stock but turned out to be on back order or discontinued.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items arrive quickly, are... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and secure packaging. Many... See more

Order

Reviewers highlight positive aspects of the order process, describing it as quick and easy with helpful... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support. Consumers... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt responses and helpful assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to lack of communication between company & my husband I genuinely thought they had not refunded the money for the spare part I ordered & sent back !! Big thank you to Dan who sorted out the issu... See more

Rated 5 out of 5 stars

REally helpful guy on chat who did all he could to understand what I needed and help me get the right parts. Now waiting on tech team to confirm what the parts are so I don't buy the wrong thing. The... See more

Rated 5 out of 5 stars

Had a little hic up at the beginning as it was held up at the warehouse, however Dan dealt with it and sent it out in time as I was having a media wall fitted and needed this part to complete the job.... See more

Rated 5 out of 5 stars

Excellent service, could not be happier. Needed a replacement middle shelf unit for door of Russell Hobbs fridge/freezer. Official supplier could not help. These people kept me informed of order pr... See more


Company details

  1. Appliance Parts Supplier
  2. Electronic Spare Parts and Components Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

A live spare parts database of over 19 million parts! With replacement spare parts for over 3000 brands of appliances and next day delivery for 200000+ spare parts, with another 350000 available for delivery within 7 days! Accepting PayPal, Apple Pay, Google Pay and Credit/Debit Cards


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(3,979)

388 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent communication throughout. The item arrived when expected. Good packaging. Good to support a small company and to be able to repair my appliance without having to needlessly replace it.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer service and spare parts selection

Very pleased with order. Was exactly what we needed and was a reasonable price.

Our BUSH fridge door shelf snapped off which caused a bit of a mess and left us without adequate storage in our fridge for things like milk etc. As our fridge is a few years old, I didn't think I would find a new door storage shelf to fit but luckily, spares2repair came to the rescue and saved me a lot of money (having to buy a new fridge).

Customer service is excellent, I was updated at every stage from purchase, dispatch, all the way through to delivery and finally to a request for review which I don't usually do but this time I am very happy to do.

Website is very easy to navigate which is a plus - all you have to do is input your item model number and then find your spare part.

Delivery was prompt. Will use this website again for spares. Thank you very much for your service.

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

Order 870962

What a let down! I ordered a small part for my dishwasher. I paid extra for shipping to come today nothing arrived! Really disappointed ☹️!

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and easy to deal…

Extremely helpful and easy to deal with. Great stock of spares at reasonable prices and highly recommend them.
I know where to get my spares from now!

I must add, I don’t recall receiving better service (online or face to face) since I don’t know when, so thank you.
I will definitely book mark your shop for future reference and recommendation to others.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent website I used the…

Excellent website I used the spares4bush site one of the family sites excellent service. The part for my bush washing machine delivered in couple of days to fortwilliam in Highlands perfect and quick highly recommended
Thanks

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Dan from the sales team was incredibly…

Dan from the sales team was incredibly helpful, when I contacted spares2repair to double check the part I wanted to order would fit out SMEG Fridge Freezer. I felt it was worth checking with it being a special order. Dan was prompt, helpful and efficient. Highly recommended!

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent website

Excellent website, very easy to navigate and find part. Fantastic delivery, came next day. Would recommend all day. Brilliant

April 23, 2026
Unprompted review
Rated 4 out of 5 stars

Service

Ordered a part which turned out to be the wrong one as the website didn't make it clear that there were 2 different sizes for the unit we had. Returned the incorrect one and reordered the correct one. All items were processed without any dramas and quickly and promptly. Thank you, particularly to Dan for his time, understanding and help. Great service. Delivery was prompt and efficient.

April 14, 2026
Unprompted review

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