Spares2Repair.co.uk Reviews 

3,979
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for going above and beyond to help find the correct replacement parts for older appliances. People also mention that shopping is straightforward, with orders arriving securely packaged and matching descriptions perfectly. Consumers appreciate the consistent updates provided throughout the dispatch process, making the entire journey smooth and reliable. Some reviewers were not happy with delivery delays, noting that paid express shipping did not always arrive on time. Some people also noted communication difficulties regarding items that were shown as in stock but turned out to be on back order or discontinued.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items arrive quickly, are... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and secure packaging. Many... See more

Order

Reviewers highlight positive aspects of the order process, describing it as quick and easy with helpful... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support. Consumers... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt responses and helpful assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to lack of communication between company & my husband I genuinely thought they had not refunded the money for the spare part I ordered & sent back !! Big thank you to Dan who sorted out the issu... See more

Rated 5 out of 5 stars

REally helpful guy on chat who did all he could to understand what I needed and help me get the right parts. Now waiting on tech team to confirm what the parts are so I don't buy the wrong thing. The... See more

Rated 5 out of 5 stars

Had a little hic up at the beginning as it was held up at the warehouse, however Dan dealt with it and sent it out in time as I was having a media wall fitted and needed this part to complete the job.... See more

Rated 5 out of 5 stars

Excellent service, could not be happier. Needed a replacement middle shelf unit for door of Russell Hobbs fridge/freezer. Official supplier could not help. These people kept me informed of order pr... See more


Company details

  1. Appliance Parts Supplier
  2. Electronic Spare Parts and Components Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

A live spare parts database of over 19 million parts! With replacement spare parts for over 3000 brands of appliances and next day delivery for 200000+ spare parts, with another 350000 available for delivery within 7 days! Accepting PayPal, Apple Pay, Google Pay and Credit/Debit Cards


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,979)

388 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered an incorrect part

I ordered an incorrect part by not reading the full description. I contacted Spares2Repair and Dan in Sales was more than helpful in locating the correct item and arranging return of the incorrect. I would thoroughly recommend Spares2Repair for excellent service and delivery.
John from Brighton

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Glad I could find spares for my 20+ year old coffee machine

So happy I could find spares for my Delonghi coffee maker which is now 20+ years old! I'm also fortunate Delonghi still use similar components for their machines over the years, so this replacement was actually an upgrade (made of metal) instead of the failing plastic one I had. Equally delighted to find this shop selling them. Accurate description, great service and a while lot cheaper than having to buy a new espresso maker just for a single failing component.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful email support

Helpful email support, I ordered the correct part 2nd time round (my fault for the first order, I didnt use the part checker!) I fitted the part and the dishwasher is up and running again!

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Good

Good price. Took a little longer to come than advertised but upgraded shipping to first class. Kept me informed of every step.
Item was as advertised and of good quality.

May 28, 2026
Unprompted review
Rated 3 out of 5 stars

I understand “2-day delivery” to mean…

I understand “2-day delivery” to mean delivered within two days, not dispatched two days after placing the order. Ordered on Saturday, dispatched on Wednesday. Another order with next day delivery was placed on Tuesday morning and delivered on Thursday. I wouldn’t recommend it if timing matters.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Well - Is There Anyone Else - Seriously?

Quick provision of the parts for my fridge freezer, responsive support team and quick provision of vat Invoice to help secure a reimbursement from manufacturer since it failed before end of warranty. Spares2Reapair did a good job, much better than LG Electronics who made a crappy fridge freezer and were a nightmare with the warranty claim

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

Truly Awful.

No part. No communication. After weeks of waiting I had to request a refund from my card provider. Truly awful. Avoid.

April 19, 2026
Unprompted review

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