Spares2Repair.co.uk Reviews 

3,979
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for going above and beyond to help find the correct replacement parts for older appliances. People also mention that shopping is straightforward, with orders arriving securely packaged and matching descriptions perfectly. Consumers appreciate the consistent updates provided throughout the dispatch process, making the entire journey smooth and reliable. Some reviewers were not happy with delivery delays, noting that paid express shipping did not always arrive on time. Some people also noted communication difficulties regarding items that were shown as in stock but turned out to be on back order or discontinued.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items arrive quickly, are... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and secure packaging. Many... See more

Order

Reviewers highlight positive aspects of the order process, describing it as quick and easy with helpful... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support. Consumers... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt responses and helpful assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to lack of communication between company & my husband I genuinely thought they had not refunded the money for the spare part I ordered & sent back !! Big thank you to Dan who sorted out the issu... See more

Rated 5 out of 5 stars

REally helpful guy on chat who did all he could to understand what I needed and help me get the right parts. Now waiting on tech team to confirm what the parts are so I don't buy the wrong thing. The... See more

Rated 5 out of 5 stars

Had a little hic up at the beginning as it was held up at the warehouse, however Dan dealt with it and sent it out in time as I was having a media wall fitted and needed this part to complete the job.... See more

Rated 5 out of 5 stars

Excellent service, could not be happier. Needed a replacement middle shelf unit for door of Russell Hobbs fridge/freezer. Official supplier could not help. These people kept me informed of order pr... See more


Company details

  1. Appliance Parts Supplier
  2. Electronic Spare Parts and Components Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

A live spare parts database of over 19 million parts! With replacement spare parts for over 3000 brands of appliances and next day delivery for 200000+ spare parts, with another 350000 available for delivery within 7 days! Accepting PayPal, Apple Pay, Google Pay and Credit/Debit Cards


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(3,979)

387 reviews in the last 12 months

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Rated 1 out of 5 stars

Paid for priority delivery but order was late

I ordered from Spares2Repair on 24 June 2026, order 877425. The item was shown as in stock and I paid £7.46 extra for Priority DPD 2 working day delivery, with a quoted delivery date of Monday 29 June.

However, the order tracking later showed “Due to arrive from manufacturer”, so it appears the item was not actually in stock as advertised. The order was not dispatched until Tuesday 30 June and was delivered on Wednesday 1 July.

DPD delivered the parcel next day once they received it, so the delay seems to have been before dispatch. I have emailed, used the website contact form and tried calling, but no response whatsoever, I have not had any response about refunding the delivery charge.

I am only asking for the £7.46 priority delivery fee to be refunded, as the paid priority service was not provided. Very poor communication and disappointing service.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Just Right

New motor for a Miele vacuum exactly matched the old one and was delivered bang on time and at a very reasonable price (especially compared to an OEM part). Worked perfectly. Very happy with the service and will use again.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

The part I ordered for fridge came on…

The part I ordered for fridge came on time and well packed. I thought the price was very good. The part was of good quality and I fitted it in less than 5 minuets, that is a sign of quality. The company was very helpful if I wanted any info of part. I would defiantly use them again.

June 22, 2026
Unprompted review
Rated 4 out of 5 stars

hicup but impeccable customer support

Having searched for a spare part to replace on my Smeg fridge-freezer, I was sent an incorrect part. I immediately contacted customer support and received prompt and useful help to replace my parts and return the incorrect ones free of charge. The parts were identified by the site on the basis of my fridge model number, hence the 4* instead of 5*. Otherwise impeccable service and very well packaged items.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Firstly i would like to thank Dan for…

Firstly i would like to thank Dan for assisting me in locating what seems to be a tricky part to get a hold of. The communication was great, easy to navigate and overall great experience. He went out of his way to not only locate the part but send me the link to purchase it. He was also clear that their inevitably be a waiting time. But I'm just very happy to have it on its way. If you are unsure on your part or are weary of sizes and models ect please get in touch with them today a great overall experience from the start. It may take time for them to reach out as they can be busy, but they do and you won't be disappointed. Thank you once again dan much appreciated 👍

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Smeg Freezer door FR2052P1 replacement...a journey to find the missing door part.

Very responsive and helpful customer services representative (Dan). Believe it or not, there are many freezer doors out there, so getting a replacement one was not easy - I found out that Whirlpool/Indesit freezer doors ) Whirlpool factory code 481244069334 (Indesit code C00317219) ) also fit Smeg freezer doors FR2052P1 and are a darn sight cheaper. In case this might help customers with their replacement freezer door!
Everything went well with the delivery and customer services, as mentioned, was excellent.

June 11, 2026
Unprompted review
Rated 4 out of 5 stars

I placed an order for a new oven…

I placed an order for a new oven handrail but the part sent was incorrect for the model. I contacted the company and Dan assisted my query throughout. He was very professional and I received a full refund.

June 10, 2026
Unprompted review
Rated 2 out of 5 stars

Poor experience

Poor experience. First item arrived damaged, whilst poorly packaged this is understandable as can happen. Waited an extended period of time for a replacement to be sent, which never arrived, so took my custom elsewhere. Customer service were less than helpful and repeatedly stalled on helping, despite providing the information they wanted and already had, but I didnt need to provide. 4 weeks later, no part or refund. May not use or recommend.

May 17, 2026
Unprompted review

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