Due to lack of communication between company & my husband I genuinely thought they had not refunded the money for the spare part I ordered & sent back !! Big thank you to Dan who sorted out the issu... See more
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A live spare parts database of over 19 million parts! With replacement spare parts for over 3000 brands of appliances and next day delivery for 200000+ spare parts, with another 350000 available for delivery within 7 days! Accepting PayPal, Apple Pay, Google Pay and Credit/Debit Cards
Contact info
Unit B Lake Works, PO16 9DR, Fareham, United Kingdom
- 01329 825 403
- hello@spares2repair.co.uk
- spares2repair.co.uk
No recent history of asking for reviews
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Replied to 25% of negative reviews
Typically replies within 48 hours
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Part original and as described
Part original and as described. Quite pricey but couldn’t find better elsewhere. Too many emails telling me it was on the way - irritating. Arrived on time.
Dan a customer service agent reached…
Dan a customer service agent reached out to me after I had drawn a blank trying to source parts for my Delonghi cooker. This chap went well beyond,contacting me via email and offering to contact the manufacturer on my behalf. What a star.
I have placed an order for two weeks…
I have placed an order for two weeks nothing had been delivered. AVOID!!!
Great customer service!
The site was easy to navigate and the product was readily matched to my appliance. I was kept updated every step of the way from order to receipt. I had a query near the despatch date and the customer service was efficient, knowledgeable and resolved my query quickly. My package turned up as notified and left in my safe place as I was not at home. The item was safely packaged and as promised was a direct replacement for the damaged part. I would have no hesitation in recommending Spares2Repair to friends and family and will definitely go to them first in future.
Great thank you
Brilliant service
Brilliant service, exactly the right part and arrived the very next day and good price too
Great service and part quickly despatched.
I contacted the company via their messaging service to enquire about a Dometic 3 way fridge control panel that I needed. Using the part number and serial number of the original part I was struggling to find what I needed fearing it may now be obsolete. However, armed with photos I’d sent in plus further info Dan at the company requested, he found the part I needed and it was quickly despatched. Fridge now back up and running and what I thought may be a headache, avoided.
I could not locate the necessary parts
I could not locate the necessary parts, so had to ask for assistance.
Received a fast and helpful response from the customer service team, which was very much appreciated.
Very professional and friendly service…
Very professional and friendly service even though the team could not source the part as it no longer made . Top notch
REally helpful guy (Dan) on chat who did all…
REally helpful guy on chat who did all he could to understand what I needed and help me get the right parts. Now waiting on tech team to confirm what the parts are so I don't buy the wrong thing. The guy had infinite patience and was really quick despite him having several chats going at the same time.
Different Part number, Same Item
I was not able to use the part number Panasonic had given me to order an additional oven shelf for my unit. I found the Spares2Repair website easily and sent them a message asking for help. They very quickly replied and Dan - one of their agents contacted me, and was able to find the part I wanted on their system - a different part number.
Dan was not able to order one for me but told me what I needed to do. As the part is currently on back order with the manufacturer, I have placed my order and await its arrival.
Kept updated about my goods and…
Kept updated about my goods and delivery. Arrived earlier than expected which was a bonus
Verry helpful and professional.
Very fast communication on parts
Fantastic customer service … just what…
Fantastic customer service … just what you wish every company would be like .. thank you
Prompt reply and very helpful…
Prompt reply and very helpful insourcing what I needed.
top marks for persistence and determination!
Dan showed dogged determination to find a small part which literally none of your competitors were able (or perhaps could be bothered) to track down. Thanks Dan!
Great company with really nice…
Great company with really nice attitude. Contact was nice and I received the parts I needed.
the part I needed was impossible to…
the part I needed was impossible to find . Spares2Repair
located an alternative that fitted perfectly.
Thank you so much
Best wishes
Ray
Great company and very helpful staff.
I was scouring the internet for a replacement charger. Dan found one for me. The team was very helpful and a pleasure to deal with. Would definitely order again.
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