Spares2Repair.co.uk Reviews 

3,980
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for going above and beyond to help find the correct replacement parts for older appliances. People also mention that shopping is straightforward, with orders arriving securely packaged and matching descriptions perfectly. Consumers appreciate the consistent updates provided throughout the dispatch process, making the entire journey smooth and reliable. Some reviewers were not happy with delivery delays, noting that paid express shipping did not always arrive on time. Some people also noted communication difficulties regarding items that were shown as in stock but turned out to be on back order or discontinued.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items arrive quickly, are... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and secure packaging. Many... See more

Order

Reviewers highlight positive aspects of the order process, describing it as quick and easy with helpful... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support. Consumers... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt responses and helpful assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to lack of communication between company & my husband I genuinely thought they had not refunded the money for the spare part I ordered & sent back !! Big thank you to Dan who sorted out the issu... See more

Rated 5 out of 5 stars

REally helpful guy on chat who did all he could to understand what I needed and help me get the right parts. Now waiting on tech team to confirm what the parts are so I don't buy the wrong thing. The... See more

Rated 5 out of 5 stars

Had a little hic up at the beginning as it was held up at the warehouse, however Dan dealt with it and sent it out in time as I was having a media wall fitted and needed this part to complete the job.... See more

Rated 5 out of 5 stars

Excellent service, could not be happier. Needed a replacement middle shelf unit for door of Russell Hobbs fridge/freezer. Official supplier could not help. These people kept me informed of order pr... See more


Company details

  1. Appliance Parts Supplier
  2. Electronic Spare Parts and Components Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

A live spare parts database of over 19 million parts! With replacement spare parts for over 3000 brands of appliances and next day delivery for 200000+ spare parts, with another 350000 available for delivery within 7 days! Accepting PayPal, Apple Pay, Google Pay and Credit/Debit Cards


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,980)

388 reviews in the last 12 months

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Rated 5 out of 5 stars

Dan a customer service agent reached…

Dan a customer service agent reached out to me after I had drawn a blank trying to source parts for my Delonghi cooker. This chap went well beyond,contacting me via email and offering to contact the manufacturer on my behalf. What a star.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

The site was easy to navigate and the product was readily matched to my appliance. I was kept updated every step of the way from order to receipt. I had a query near the despatch date and the customer service was efficient, knowledgeable and resolved my query quickly. My package turned up as notified and left in my safe place as I was not at home. The item was safely packaged and as promised was a direct replacement for the damaged part. I would have no hesitation in recommending Spares2Repair to friends and family and will definitely go to them first in future.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and part quickly despatched.

I contacted the company via their messaging service to enquire about a Dometic 3 way fridge control panel that I needed. Using the part number and serial number of the original part I was struggling to find what I needed fearing it may now be obsolete. However, armed with photos I’d sent in plus further info Dan at the company requested, he found the part I needed and it was quickly despatched. Fridge now back up and running and what I thought may be a headache, avoided.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

REally helpful guy (Dan) on chat who did all…

REally helpful guy on chat who did all he could to understand what I needed and help me get the right parts. Now waiting on tech team to confirm what the parts are so I don't buy the wrong thing. The guy had infinite patience and was really quick despite him having several chats going at the same time.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Different Part number, Same Item

I was not able to use the part number Panasonic had given me to order an additional oven shelf for my unit. I found the Spares2Repair website easily and sent them a message asking for help. They very quickly replied and Dan - one of their agents contacted me, and was able to find the part I wanted on their system - a different part number.
Dan was not able to order one for me but told me what I needed to do. As the part is currently on back order with the manufacturer, I have placed my order and await its arrival.

March 24, 2026
Unprompted review

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