I spent extra getting spark plugs from sparesbox rather than off ebay from China. Because I thought, as a Aussie company, they would have stock and I would get it quicker. But they just pocketed the e... See more
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Most impressed with Sparesbox customer service. Have purchased parts from them several times in the past couple of years. A minor problem occurred with the last order that was partially my fault and... See more
Cannot recommend highly enough!, do not hesitate to deal with these legends! Have purchased numerous parts from these guys great pricing, fast freight, well packaged. on my last order the online sy... See more
ordered parts in stock not a single update till 7 days later after 3 enquiries i finally got a response that stated the parts that are in stock on their website were actually on back order with an 8+... See more
Company details
Written by the company
With our vast selection of 4x4, performance, and service parts, we’ve got all your automotive needs covered. And with huge names in tools and electronics, we can help you stock your workshop or garage as well! Since 2014, Sparesbox has grown to become the largest online auto parts store in Australia with over 260,000 loyal customers and counting! We currently sell products from over 200 reputable automotive brands, offering more than 240,000 products for all car lovers!
100% Fitment Guarantee
Shop with confidence from Sparesbox - we've got you covered.
If the part you purchase from us doesn't fit as specified, we will organise for the part to be returned to us and the correct part to be sent out at no cost to you. It's all part of our commitment to customer satisfaction and making it easier to shop auto parts online.
Contact info
2000, Sydney, Australia
- support@sparesbox.com.au
- sparesbox.com.au
3.0
Average
8K reviews
Replied to 22% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Never posted.
Never posted.
Ordered an “in stock” item on eBay, missed the delivery window so when asked 8 days later they said about to be posted. The next 12 days was broken promises about warehouse failures. Certainly someone was lying about the postage/delivery process because their story changed almost daily.
So after nearly 3 weeks of waiting I gave in and asked for a refund which was provided in 10 minutes- the only good service in the whole miserable experience - never again
July 29, 2025
Unprompted review
I have taken legal action
You've described a frustrating experience with Sparesbox regarding an order cancellation and subsequent interactions.
Here's a breakdown of the situation you faced, based on your description:
Order Cancellation Attempt: You tried to cancel your order, but Sparesbox stated it had already shipped.
Tracking Number Issues: The tracking ID provided didn't show any activity or association with a courier.
Confrontation and Return Request: When you pointed out the tracking discrepancy, they requested you return the non-existent package for a refund.
Refund After Legal Action Threat: Only after you threatened legal action did Sparesbox issue a refund, confirming the order hadn't actually shipped.
Allegations of Hacking and Delayed Messages: You've made serious accusations that Sparesbox hacked you and delayed messages.
Potential Explanations for the Tracking and Refund Issues:
Shipping Label Creation vs. Actual Shipment: Online systems sometimes generate a shipping label and tracking number when an order is packed, but it won't show progress until the carrier picks it up and scans it. The order may not have actually left the facility.
Order Not Fulfilled or Glitch: There could have been an issue fulfilling your order, or a glitch in their tracking system.
Possible Scam: While you eventually received a refund, some sources suggest that receiving a cancelled tracking number without a shipped package could be part of a scam.
Regarding your claims of hacking and delayed messages: These are very serious accusations. Hacking and intentionally interfering with communications are illegal activities.
Important Notes:
Gather Evidence: If you have documentation supporting your claims of hacking or delayed messages (screenshots, emails, etc.), keep it safe.
Report the Incident: If you believe you were hacked, it's advisable to report the incident to relevant authorities (e.g., local police, cybersecurity organizations).
Consider Legal Advice: Consulting with a legal professional could help you understand your rights and explore options regarding the alleged hacking and any other potential issues.
It's important to differentiate between problems with order fulfillment or tracking, and the very serious allegations of hacking and message manipulation.
July 7, 2025
Unprompted review
Reply from Sparesbox
We’re sorry to hear this experience left you feeling frustrated, Branden. I looked into the situation and can confirm that your order was packed and a tracking number was created before you requested cancellation. The good news is that we were able to intercept it before dispatch. That’s why the tracking didn’t show movement, and why we were able to cancel and refund the order shortly after.
While we understand emotions can run high when things don’t go to plan, we take allegations like hacking and message interference extremely seriously. These claims are not supported by any logical evidence and do not reflect how we operate.
We’ve resolved your order with a full refund, and there’s nothing further outstanding on our end. If you believe something remains unresolved, please reach out to our support team directly and we’ll be happy to clarify.
- Luke Byrnes (Head of Customer Experience)
Parts sent to old address
Parts sent to old address, after a few emails nothing was done about it. $100+ down the drain. Will not be using again
April 4, 2025
Unprompted review
Reply from Sparesbox
Thanks for sharing your experience, Gary. We’re sorry to hear things didn’t go as expected and can completely understand your frustration.
After reviewing your case, it's clear you reached out promptly to correct the shipping address. Unfortunately, by the time our customer service reached your message the next business day, the parcel had already been collected by the courier and the redirection request was unsuccessful. We understand how disappointing this must have been, especially given your efforts to rectify the issue quickly.
While our standard process is to dispatch to the address entered at checkout, in this instance, we recognise the very quick dispatch and the delay in response meant we weren’t able to assist in time. That’s not the outcome we want for any of our customers.
We’ve reached out to you directly to offer a full refund or replacement, whichever works best for you. We appreciate your patience and the opportunity to make this right.
- Luke Byrnes (Head of Customer Experience)
Product never arrived
Product never arrived , wont respond to emails , no contact numbers and it appears no refund. Avoid this seller. Buy at your own risk.
June 10, 2025
Unprompted review
Reply from Sparesbox
Hi John, I'm really sorry to hear about your experience, it’s definitely not what we want for our customers. We’re currently averaging a response time of around 4.8 hours, so I’d genuinely like the opportunity to understand what’s happened here.
Unfortunately, your review didn’t come through with an order number, so I can’t locate your details to reach out directly. I’ve sent an information request through Trustpilot so you can share more info, or you’re welcome to contact us at support@sparesbox.com.au and attention your message to Luke. One of my team will make sure it gets to me so we can work through this together.
I’d really like the chance to turn this around for you and rebuild your trust in Sparesbox.
- Luke Byrnes (Head of Customer Experience)
it is astounding how long it takes them…
it is astounding how long it takes them to process and ship an order. I ordered some parts from the US and Sparesbox on the same day, and have already received the parts from the US. Meanwhile, the parts from Sparesbox (Sydney- Brisbane) haven't even shipped yet?? Their prices are usually quite reasonable, but if you need parts quickly absolutely avoid this company. I wish they would sort this huge problem out.
April 23, 2025
Unprompted review
Easy to navigate website,good…
Easy to navigate website,good communication,fast dispatch and delivery and great pricing.
April 19, 2025
Unprompted review
Reply from Sparesbox
Thanks for the awesome feedback! We're so glad the website was easy to use and that everything from communication to delivery hit the mark. Great value and a smooth experience is exactly what we aim for!
Spark plugs for Baleno
Got replacement spark plugs for my Suzuki Baleno, well packaged and they went straight in without issue. Would recommend buying from this business.
April 11, 2025
Unprompted review
Reply from Sparesbox
Thanks for the great feedback! We're glad to hear the spark plugs were a perfect fit and arrived safely. We're here whenever you need anything else for your Suzuki Baleno!
Took 5 days after payment before item…
Took 5 days after payment before item got shipped and then took another 7 days to get item. Very slow to process order and post.
March 31, 2025
Unprompted review
Reply from Sparesbox
Thanks for your feedback, and I’m sorry the experience didn’t meet your expectations.
The product you ordered is a special order part, which means we bring it in from our supplier specifically for your order. That’s why it’s marked as a special order on the product page, why the checkout cart advises it is ordered in from our supplier for you, and why we advise a delivery timeframe of up to 10 business days.
In your case, the item was delivered within 7 business days which is faster than the original estimate. While we’re glad it arrived ahead of schedule, we understand how important clear timeframes are, and we’ll keep working to make them as visible and easy to understand as possible.
Thanks again for your order, and we hope to serve you better next time.
- Luke Byrnes (Head of Customer Experience)
I recently had an issue with a parts order
I recently had an issue with a parts order I placed and needed to contact them. I Very quickly got a reply from Tash in customer service. She went out of her way to fix the issue and I can only say 11/10 for her fantastic customer service help. All sorted for me. I have purchased parts from Sparesbox in the past and will continue to do so. I highly recommend them for all your car needs. Andrew
April 16, 2025
Unprompted review
Reply from Sparesbox
Thanks so much for the kind words, Andrew! We're thrilled to hear Tash was able to step in and get things sorted quickly. She’s a star and we’ll be sure to pass this on to her. It means a lot to know you’ve had great experiences with us in the past and plan to keep coming back. We’re here whenever you need parts or support. Thanks again!
DON'T BUY FROM THEM IF YOu WANT YOUR…
DON'T BUY FROM THEM IF YOu WANT YOUR ITEM COME ON TIME... PERIOD! Disappointed!
April 6, 2025
Unprompted review
Reply from Sparesbox
I'm really sorry to hear this has been your experience, it’s absolutely not the standard we aim for. I’d really like the opportunity to review what happened with your order.
If you could please send an email to support@sparesbox.com.au with your order number and address it to Luke Byrnes, I’ll make sure it gets flagged for me to review personally. I want to understand what went wrong and look at how we might rebuild your trust in Sparesbox.
Thanks for taking the time to share your feedback.
- Luke Byrnes (Head of Customer Experience)
Cannot recommend highly enough!
Cannot recommend highly enough!, do not hesitate to deal with these legends!
Have purchased numerous parts from these guys
great pricing, fast freight, well packaged.
on my last order the online system told me the part fitted my vehicle but we discovered it was slightly different, unfortunately they couldn't supply the correct one. But they took the part back for a full refund & paid the freight, you wont get that sort of support from the big shiny box stores!
April 10, 2025
Unprompted review
Disappointed with Customer ServiceTitle
I had heard good things about Sparesbox, which is why I chose to purchase DBA brake discs from them in February 2024. Unfortunately, after only 10,000 km, I started experiencing severe vibrations in the steering wheel and an unusual ticking noise when braking.
When I reached out to customer service, I was simply told that the warranty had expired, with no real effort to understand the issue or offer a solution. I understand that policies exist, but given how prematurely these discs failed, I expected a bit more support and consideration.
It’s disappointing, as I trusted Sparesbox when making this purchase. I hope they reconsider their approach to customer service and better support.
March 26, 2025
Unprompted review
Part 2 weeks late
Ordered a part I need to get my car running, was meant to arrive 2 weeks ago. Last update on the tracking was over 3 weeks ago and still nothing, emailed support 5 days ago and I've gotten no response at all and I'm reaching the point of asking for a refund. Whats the point of having support if your not going to respond
March 26, 2025
Unprompted review
Reply from Sparesbox
Thanks for your review, and we're really sorry for the delay in getting back to you. We’ve seen a sharp increase in customers reaching out about delayed parcels, particularly over the end of last week and the weekend, following courier impacts in QLD caused by Cyclone Alfred and the resulting flooding. It’s taken us longer than we would’ve liked to respond, and we’re sorry we didn’t get back to you on Friday.
Looking into your order, it was dispatched on the 3rd of March and received a scan on the 6th, but unfortunately didn’t receive any further tracking updates. Our team followed up with Couriers Please today and were advised that the parcel was damaged in transit. It wasn’t scanned as damaged at the time, which is normally what triggers a notification to us so we can reach out proactively, so we completely understand how disappointing this has been. We’ve passed this feedback on to the courier to help prevent situations like this in the future.
This isn’t the experience we want for our customers, and we’re genuinely sorry it’s played out this way. I will be in touch shortly with a voucher for a future purchase as we’d truly appreciate the opportunity to rebuild your trust in Sparesbox.
If there is anything else we can help with, please reach out to us again and we'll do all we can to assist.
- Luke Byrnes (Head of Customer Experience)
Very nice ppl fast reply to emails
Very nice ppl fast reply to emails.
Had one of the items i needed on order so i checked it replied fast and let me know that it will be sent once it arrives. Very happy :)
March 21, 2025
Unprompted review
Reply from Sparesbox
Thanks for the great feedback, Garry! We're glad our team kept you in the loop and got back to you quickly. Appreciate you choosing Sparesbox!
- The Sparesbox Team
Great service and support when returning
Great service and support when returning a wrongly selected Christmas present part. Their friendly service assisted me find the right part and sent it through to me.
March 14, 2025
Unprompted review
Reply from Sparesbox
Thanks for sharing your experience! We're really glad our team could help sort out the return and get you the right part, especially around the busy Christmas period. Appreciate your kind words, and we’re here anytime you need a hand.
- Luke Byrnes (Head of Customer Experience)
Delivered on time
Delivered on time, items as listed and in good condition, very happy, thanks Sparebox
March 14, 2025
Unprompted review
Reply from Sparesbox
Thanks for the kind words, Dags! We're really glad everything arrived on time, exactly as listed, and in great condition. Appreciate you choosing Sparesbox!
- The Sparesbox Team
Super rapid delivery
Super rapid delivery. Brand new part. Very happy!
March 10, 2025
Unprompted review
Reply from Sparesbox
Thanks for the great review! We're glad to hear your part arrived quickly and in brand new condition. Awesome to know you're happy with your experience!
- The Sparesbox Team
Throttle controller
Great price on the throttle controller, very fast postage. Easy to purchase and extremely happy with the process.
March 20, 2025
Unprompted review
Reply from Sparesbox
Thanks for the great feedback! We're stoked to hear you scored a solid deal on the throttle controller and that the whole process was smooth and fast. Appreciate you shopping with us. We’ll be ready when you’re back for more!
- The Sparesbox Team
Parts turned up quickly and at a great…
Parts turned up quickly and at a great price
March 18, 2025
Unprompted review
Reply from Sparesbox
Thanks for the review! Great to hear your parts arrived quickly and didn’t break the bank. That’s exactly what we aim for, making it easy to get what you need, without the hassle. We’ll be here when you need us next.
- The Sparesbox Team
Reply from Sparesbox
Thank you for your review. We're glad your part arrived promptly and was a perfect match for your vehicle. Your feedback is truly appreciated.
- The Sparesbox Team
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