I spent extra getting spark plugs from sparesbox rather than off ebay from China. Because I thought, as a Aussie company, they would have stock and I would get it quicker. But they just pocketed the e... See more
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See what reviewers are saying
Most impressed with Sparesbox customer service. Have purchased parts from them several times in the past couple of years. A minor problem occurred with the last order that was partially my fault and... See more
Cannot recommend highly enough!, do not hesitate to deal with these legends! Have purchased numerous parts from these guys great pricing, fast freight, well packaged. on my last order the online sy... See more
ordered parts in stock not a single update till 7 days later after 3 enquiries i finally got a response that stated the parts that are in stock on their website were actually on back order with an 8+... See more
Company details
Written by the company
With our vast selection of 4x4, performance, and service parts, we’ve got all your automotive needs covered. And with huge names in tools and electronics, we can help you stock your workshop or garage as well! Since 2014, Sparesbox has grown to become the largest online auto parts store in Australia with over 260,000 loyal customers and counting! We currently sell products from over 200 reputable automotive brands, offering more than 240,000 products for all car lovers!
100% Fitment Guarantee
Shop with confidence from Sparesbox - we've got you covered.
If the part you purchase from us doesn't fit as specified, we will organise for the part to be returned to us and the correct part to be sent out at no cost to you. It's all part of our commitment to customer satisfaction and making it easier to shop auto parts online.
Contact info
2000, Sydney, Australia
- support@sparesbox.com.au
- sparesbox.com.au
3.0
Average
8K reviews
Replied to 22% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the product didn’t work
March 21, 2023
this is my go to for all parts now
this is my go to for all parts now, prices great and delivery fast ,thanks very much
March 21, 2023
Unable to communicate with the support team
I am currently in the middle of dealing with the support team and it is a massive struggle. I am unable to email back after attempting several times I finally got my first reply back. Today I got a reply and it did not acknowledge anything that had been said in previous emails including the fact that one of my items was unavailable, which I had to ask to find out. In this reply it just said that my order would be shipped soon. And now I feel like my money and time is just being pissed about.
March 21, 2023
Took to long in store to be sent...
Took to long in store to be sent.... ordered things from different company's who done there best to achieve good customer service and there things were sent within a few days....in total I had another 3 things sent a week after ordering from you and they all arrived earlier....not good enough sorry
February 28, 2023
All Good
Excellent product, all good. Sometimes more detail in descriptions & technical details about items could really help out.
March 19, 2023
Good price good service
March 17, 2023
Great ride
Great product, great brand, the rear shocks for my Ford Falcon sedan have an amazing ride and feel.
March 3, 2023
all orders take to long to send like to…
all orders take to long to send like to order today and be send next working day
February 28, 2023
Item just as described and is a direct…
Item just as described and is a direct replacement that works well
March 16, 2023
Wrong Product & Poor after sales service
Edit: Wrong product appears to be an issue with the parts register and not this company.
I've been provided a phone apology and refund. As such rating has been amended from 1 to 3 stars.
_____________
Wrong Product.
I purchased parts for my car based on the website advice which indicated they were the correct part for my vehicle. My mechanic advised they are not the correct size.
Non existent after sales service.
I've tried to contact Sparesbox via email, online form, phone and chat with no success. The email and online form received no reply. Phone uses the excuse they can't answer the phone because of COVID, that's hardly a valid excuse, ever other business can still answer phones. The phone also says to use the online chat, however the online chat always says "Sorry, we are not online at the moment".
I'm shocked and disappointed in this company.
March 14, 2023
Unprompted review
Reply from Sparesbox
Thank you for bringing to our attention the issues you have experienced with our product and after-sales service. I would like to sincerely apologise for any inconvenience and frustration caused during this experience. We take full responsibility for the incorrect product that was delivered to you and the subsequent delay in resolving the issue.
I am glad that I was able to speak with you and rectify the situation by providing a refund and arranging for the return of the incorrect product.
Regarding your concerns with our after-sales service, I apologise for the difficulties you experienced in reaching us. We have been receiving a high volume of enquiries and have been working hard to get back to everyone as quickly as possible. However, we acknowledge that this is not an excuse, and we are taking steps to improve our response times.
Once again, I apologise for any inconvenience caused and would like to assure you that we value your business and feedback. We are committed to providing you with the best possible experience with our products and services, and we will take every measure to ensure that such incidents do not occur in the future. Please do not hesitate to contact us if you have any further concerns or feedback.
- Luke Byrnes (Head of Customer Experience)
Surprisingly fast delivery
I ordered some Eibach suspension springs on 4th March, there was a notice that it could be delayed and may take 15-30 business days before being shipped. But I wasn't in any great hurry, and the price was discounted (lowest I could find online) with free shipping. Only afterwards did I decide to look at reviews for Sparesbox... many many 1 stars, orders taking forever or eventually refunded, been given the wrong item etc. I was a bit concerned, maybe I should've ordered from another supplier?
To my surprise and delight, I got an email on the 10th March (6 days later) that my order had been shipped. I was expecting at least a month based on the reviews. Sure enough, I picked it up from the post office a couple of days ago. The correct item had been shipped exactly as ordered, packaging a little worse for wear but no damage to the item.
So I'm guessing they already had my item in stock and wasn't back-ordered, which seems to be the main issue with delays. My experience was surprisingly good, no complaints with the delivery time and discounted price.
March 4, 2023
Unprompted review
The worst company in auto parts
Ordered a tool trolley over 5 weeks ago and for over a month it has been "being prepared for shipment". I contacted the only customer service option they have and was told "I can confirm that your ordered items are now fully reserved for you at our warehouse, and we expect your order to be packed and prepared for dispatch shortly."
This was 10 days ago and it still says "being prepared for shipment"...
Last time I ordered through these muppets they took 8 weeks to deliver me brake rotors and claimed they werent in stock, despite advertising them as being in stock throughout the entire 8 weeks.
Dont bother with Sparesbox ever.... ever!
EDIT: Now over 9 weeks and still "being prepared for shipment" after being told it was ready to be sent...
March 16, 2023
Unprompted review
I purchased a starter motor for my car…
I purchased a starter motor for my car which their site would fit. It has completely different mountings. I have tried to phone but they do not answer I have also sent emails with no response. It seems like a lot of people are in the same situation. If I don't get a response I will go to their warehouse and demand a refund.
March 14, 2023
Unprompted review
Very frustrated with the communication…
Very frustrated with the customer service. Have tried so MANY times to contact them thru emails, filling out support forms with them etc. No one ever replies. Terrible company to deal with we have been trying to RETURN our Order 1657682 for a smaller size. Nothing from them at all. This is very stressful . What sort of a business is this??? There customer service is the worst, very disappointed
March 7, 2023
Unprompted review
6 days and they can't even ship a can…
6 days and they can't even ship a can of brake cleaner
March 11, 2023
Unprompted review
Product received as ordered and very…
Product received as ordered and very quickly- excellent service! Thanks
March 8, 2023
Reply from Sparesbox
Thank you for your review, Debbie! We're glad to hear that you received your product quickly and that it was exactly what you ordered. At Sparesbox, we pride ourselves on providing excellent service to all of our customers, so it's great to hear that we met your expectations.
it was simple and a good price
March 8, 2023
Reply from Sparesbox
Thanks for leaving a review, Gary! We're thrilled to hear that you found the ordering process to be simple and that our prices were good value. We appreciate your business and hope to have the opportunity to serve you again in the future.
Good prices & free delivery over $100
Good prices & free delivery over $100. Items arrived in good time & condition.
March 8, 2023
Reply from Sparesbox
Thank you for your review! We're glad to hear that you found our prices and free delivery option for orders over $100 to be good value. We appreciate your support and can't wait to help you out again next time!
Excellent product fast shipping and…
Excellent product fast shipping and great communication highly recommend. I was so happy to get my order so quickly thank you.
March 8, 2023
Reply from Sparesbox
Thank you for your five-star review! We're glad to hear that you had a positive experience with Sparesbox, including fast shipping and great communication. We appreciate your recommendation and look forward to serving you again in the future!
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