“I didn’t order anything, yet I was charged. I never received any proof of purchase. I wrote to them but never got a reply, an explanation, or a refund. It’s a scam. Stay away!”
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Placed order 3rd Feb. Emailed on 13th Feb for an update as I chose express shipping. Received reply in 15th Feb saying my order was still being processed. Then received two emails on 17th Feb, one sta... See more
Company replied
The staff was really friendly. But due to some logistic problems i still haven't received my order which was placed about 2 weeks ago, so "fast delivery" statement on their web site is not that true... See more
I ordered two Lego sets and received an email saying my order had been shipped but then a few days later I received an email saying my order had been cancelled and i would be refunded. I never receive... See more
Company details
Written by the company
Sparkletoys.com offers a wide selection of toys for children of all ages, including dolls, action figures, building sets, and outdoor play equipment. Sparkletoys.com team carefully selects only the highest quality toys to ensure that you can trust that you are getting the best products for your child.
Contact info
Jonavos g. 254 , 44132, Kaunas , Lithuania
- info@sparkletoys.com
- sparkletoys.com
1.7
Bad
29 reviews
Hasn’t replied to negative reviews
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My order did't arrive
February 23, 2023
Reply from Sparkletoys
Dear customer,
Apologies for the delayed answer and pending refunds. Your refund will be approved and cleared this week, finance team will get in touch with the confirmations that the refunds have been successfully processed. Thank you for patiently waiting.
Please do reach out if you have any further questions and we would be happy to help!
Have a good day!
Best Regards,
Team SparkleToys
Shipping/delivery ITEMS NEVER ARRIVING?? no contact from cutomersupport
The fact that the website tells you delivered in 4-6 days but it got shipped after a week. Otherwise the prices an everything about the website is great.
Update, its March 24th 2023 and i still havent gotten my shippment, nor any update regarding if im going to recive anything, i contacted them multiple times and no one writes back! Very bad service
February 15, 2023
Item ordered on 2nd February 2023 is…
Item ordered on 2nd February 2023 is still not delivered on 17 February, item was available on web site when purchased.
February 16, 2023
Reply from Sparkletoys
Sorry to hear you are facing issues. Upon checking your order we sent you 2 emails asking if you want a refund because your order will be delayed. Your answer stated that you are willing to wait for the order. If you changed your mind reach out to our support once again.
Friendly staff, but bad delivery service
The staff was really friendly. But due to some logistic problems i still haven't received my order which was placed about 2 weeks ago, so "fast delivery" statement on their web site is not that true.
Update: finally received my order 3 weeks later. All came in good condition.
January 26, 2023
SCAM
Hi. This store is a clone from boxlet.eu , wich is a BIG SCAMM.
Search this "boxlet" in trust pilot.
I was vitim of scam from boxlet.eu.
DO NOT BUY HERE.
These guys make a nice discount, and send promos for mail and they will never send orders.
January 17, 2023
Unprompted review
Reply from Sparkletoys
Greetings,
I'm afraid you made a mistake leaving this statement here. Make sure you leave reviews on sites were they belong. We don't have partners and Sparkletoys.com is an authentic individual company.
Your review has been reported and will be taken out by Trustpilot team.
Best regards,
Sparkletoys team
I have been shopping at this online toy…
I have been shopping at this online toy store for a long time and have always had great experiences. The staff is friendly and helpful, and the website is easy to navigate. I love the wide range of educational and interactive toys they offer. My kids always have a blast with their new toys. Thank you for being a great toy store!
December 1, 2022
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