Sparrow Reviews 255

Amazing team Sparrow. Very professional and fast service. I strongly suggest everyone to use Sparrow 🙂

My experience was great thanks you for you assistance and help 🙏🏾

Excellent customer service. Timely and prompt response to inquiries and seamless workflow technology

Sparrow's team has been assisting me for the past few months. My latest housemate is about to move in. All has been smooth and easy.
Kudos to Katie D. who has been prompt, professional, and accommodating. The whole team is a star group!

Very organized and quick response time! Thank you so much sparrow!

The matching result is excellent. They bring me a very quality tenant in a timely manner.

Reliable and relatively easy to use. Found the perfect match! Awesome customer service! Keep up the good work!

Sparrow is fast in looking for a new guest..I told them that my guest will leave on April 25. My new guest will come on 27th of April...that's how efficient they are......thank you sparrow

Absolutely thrilled with my experience using Sparrow! Their service was efficient and thorough, making the roommate search process a breeze. I couldn't be happier with the roommate they helped me find - they're a perfect match! 5 stars all the way.

I appreciate the quick response, the willingness to go over and beyond to provide adequate information and also the kindness shown. You guys were very friendly and knowledgeable and that made the process so much easier.

Thank you Team Sparrow :)

very helpful on finding a good match

This was my first experience with Sparrow. I am aware of room rentals but I did not know of this company before. I found them on Facebook and searched for them on Google.

Before submitting my request to join, I asked how they started. I'm happy to say that they are certainly fulfilling a need by offering safe environments to share.

They complete proper screening of guests and hosts to find the best fit. I really appreciate how they operate on behalf of both hosts and guests. I was surprised how quickly both of my guests asked if the rooms are still available.

After they visited, the process to get a move-in date was quick. Sparrow took care of background checks, credit reports and more. Whether the score was bad or good, Sparrow allowed the host decide what was best for them. Sparrow offers a great service in our difficult housing environment for those who may not be able to afford an entire home.

I would highly recommend Sparrow if you have an extra room in your home or if you are looking for a shared space.

You won't be disappointed!

I had used the Sparrow platform for the first time, and since the very beginning it was a great pleasure to work with them. From being able to find a host for myself so easily to always being able to communicate with the team along the process - it was a pure delight. I want to thank the team especially for being always kind, patient and in touch with me when different questions occured. I really appreciated working with Sparrow and would have no doubts to do that again when the time comes.

Thank you sparrow !!! My room rentals is big help with my current situation. Big thank you to Emily for a very professional service

Finding a housemate it’s not so easy, there’s a lot to consider. But since I found Sparrow share a home I never hesitate to apply and ask help. I wanted to share a home to those who are in need in their short stay during their schooling period. And that nothing impossible with sparrow because sparrow share a home is very reliable, I don’t have a hard time they just update and keep me posted whenever there’s a possibility. Being a new member of sparrow family I’m so thankful happy and satisfied for everything what they did and what they’re doing. I will highly recommended Sparrow home a share🥰

Sparrow demands registration before even allowing a look at their website. But after registration, they provide no answers about their business model, and only the vaguest of fluff about their supposed ability to provide 'matching of roommate lifestyles'.

Click close; run away.

I have been treated with speedy and courteous service.

Pros:
1. Sparrow helped me collect necessary documents from the housemate(s), do background check, prepare the agreement and streamline the whole process which saved me a lot of time.
2. Emily and Oren were responsive to emails and/or text messages regarding my questions and concerns. They went above and beyond to respond to time-sensitive matters even during their official time off or day off.

Cons:
The service fee Sparrow charges the hosts is an upfront fee with with no refund even if the housemate(s) decide to leave earlier than the term length they signed on the agreement. They simply need to give a 30-day notice.

The host service fee is depending on the length of the homeshare contract.

2 - 3 month term length = 1/4 month’s rent fee
4 - 5 month term length = 1/2 month’s rent fee
6 - 9 month term length = 3/4 month’s rent fee
10 - 12 month term length = 1 month’s rent

My experience was: I'm a homeowner looking for a mid-term to long-term contract. The applicant(s)/housemate(s) gave me a surety that they'd stay for at least 6 months to a year. We signed an 8-month contract at the end. After staying for 3 months, they gave me a 30-day notice and said they're leaving the following month as their plan changed. Sparrow didn't pay me back the fee difference, but held it as a "credit" which could only be used towards the service fee for helping me to find the next housemate(s) again. I felt like I was the one being penalized when people didn't honour their agreement. The "credit" given by Sparrow basically would not be useful until I use Sparrow platform to find another housemate(s).

In such case, Is Sparrow encouraging host(s) to sign short-term agreements so we (as hosts) would not risk paying the unproportioned high upfront fee when the housemate(s) unexpectedly shorten their stay?

I believe there is a need for Sparrow to review their fee structure and implement changes ASAP which should be fair to all parties when the flexibility of term length change (whether it's shortened or extended) would not be sacrificed at the same time.

I hope I can have 100% confidence to refer Sparrow to my friends, in the future.