This company outshine others with customer service and quality product. Nothing is too much trouble, polite, friendly and professional to deal with. I have used them for a number of years and they ha... See more
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I have brought 2 spa trays but they are christmas presents for friends, one has a spa pool and the other has a hot tub I like the sturdiness of the tray and unlike other products I looked at this tray... See more
Company replied
Simple process to get a well fitting spa cover to replace my water logged one! I appreciated the follow up calls to make sure everything was spot on the first time.
We had purchased two products from Spa Store. The first was a filter that arrived first. This has made a massive difference to our spa's filtration and the second was a hard top spa cover, that was o... See more
Company details
Written by the company
Spa Store New Zealand Limited has been in the Spa Business for over 10 years and as such, we have the experience and expertise to assist you with your spa parts, spa covers and spa chemical needs. You can relax, our Spa parts, Spa Chemicals, Spa filters and Spa accessories are amongst the highest quality available in New Zealand. We offer free shipping all over New Zealand on orders over $175+* (exclusions apply) and an easy, no hassle return policy.
Contact info
97 Great South Road, Greenlane, 1051, Auckland, New Zealand
- 0800-772786
- info@spastore.co.nz
- spastore.co.nz
4.7
Excellent
3K reviews
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Hasn’t replied to negative reviews
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Excellent quality spa pool cover
Excellent quality spa pool cover. Delivered with care, well packaged. For an expensive purchase, i was quite relieved when I recieved it.
July 9, 2023
Reply from SpaStore.co.nz
Hello Ian,
Thank you for sharing your experience with us! We're thrilled to hear that you're satisfied with the excellent quality of the spa pool cover you purchased. We understand that such investments are important, and we're glad to have met your expectations. Your peace of mind is important to us, and we're committed to delivering our products with care and ensuring they are well-packaged for a safe arrival.
If you ever have any more feedback to share or need assistance in the future, please don't hesitate to reach out. We're here to provide you with top-notch products and service. Enjoy your spa pool cover!
Best regards
Reply from SpaStore.co.nz
Dear James,
We're thrilled to know that your products arrived promptly. Your satisfaction is our priority, and we're dedicated to ensuring timely deliveries. If you have any more feedback to share or need assistance in the future, feel free to reach out. We appreciate your support and hope to serve you again soon at Spa Store NZ!
Kind regards
Quick delivery
June 21, 2023
Reply from SpaStore.co.nz
Dear Gary,
Thank you for your feedback! We're pleased to hear that you experienced quick delivery with our service. Providing efficient and timely delivery is something we take pride in. If you have any further comments or inquiries, please don't hesitate to reach out. We value your business and hope to have the opportunity to serve you again soon!
Kind regards
Prompt delivery
June 12, 2023
Reply from SpaStore.co.nz
Dear Steven,
Thank you for your feedback! We're glad to see that you were satisfied with our prompt delivery service. Ensuring timely delivery is one of our top priorities, and we're committed to maintaining this level of service. If you have any other comments or questions, please feel free to let us know. We appreciate your support and look forward to serving you again in the future!
Kind regards
The goods arrived so promptly…
The goods arrived so promptly considering it was a big item. Very pleased with the service.
June 12, 2023
Reply from SpaStore.co.nz
Dear Sheryl,
We're thrilled to hear that you were pleased with our service! Thank you for acknowledging the prompt delivery of your large item. We understand how important it is to receive your goods in a timely manner, and we're glad we could meet your expectations. If you ever need assistance with anything else or have further feedback to share, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to serving you again in the future!
Kind regards
Great pricing and really fast delivery.
June 11, 2023
Reply from SpaStore.co.nz
Dear Russell,
We're delighted to receive your feedback! Thank you for recognizing our efforts in offering competitive pricing and speedy delivery. Your satisfaction is paramount to us, and we're committed to maintaining the quality of our service. If you ever need assistance or have any more feedback to share, please don't hesitate to reach out. We're here to provide you with the best experience possible. Looking forward to serving you again soon!
Kind regards
Prompt service. Very helpful.
Prompt service and delivery. Very helpful. Much appreciated.
June 8, 2023
Reply from SpaStore.co.nz
Hi Isabel,
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our service prompt and helpful. Your satisfaction is our top priority, and we're dedicated to providing excellent service and efficient delivery. If you have any further comments or suggestions, please feel free to share them. We look forward to serving you again in the future!
Kind regards
So efficient
So efficient. Ordered it in the afternoon and it was delivered the next morning.
May 24, 2023
Reply from SpaStore.co.nz
Dear Paul,
Thank you for your feedback! We're thrilled to hear that our service was so efficient for you. It's great to know that you were able to place your order in the afternoon and receive it the next morning. We take pride in providing fast and reliable delivery to our customers. If you have any further feedback or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future.
Best regards
Quick and easy to purchase online
May 24, 2023
Reply from SpaStore.co.nz
Dear Darren,
Thank you for your feedback! We're glad that you found our online purchasing process quick and easy. We strive to provide a seamless and user-friendly experience for our customers. If you have any further feedback or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future.
Best regards
No samples
They were very nice at returning my product that was incorrect and that I was unhappy with. They promised to send me some samples for the spa but I never received them.
May 23, 2023
Reply from SpaStore.co.nz
Dear Annabelle,
Thank you for reaching out to us regarding the "free gift" and our attempts to contact you. We apologize if there was any miscommunication or misunderstanding during our previous interactions.
We genuinely value your satisfaction as our customer and strive to provide excellent service. Our team made several attempts to reach out to you regarding the "free gift." However, upon receiving your email requesting us not to call anymore, we promptly respected your instructions and ceased any further phone communication.
We apologize if this has caused any inconvenience or confusion. We appreciate your understanding and assure you that we are here to address any concerns or inquiries you may have.
If you would like to discuss the matter further or if there is anything else we can assist you with, please do not hesitate to let us know. We are committed to providing you with the best possible service and ensuring your satisfaction.
Thank you for your understanding, and we look forward to serving you in the future.
Best regards,
Great products and prompt service.Free…
Great products and prompt service.Free postage helps a lot.
May 23, 2023
Reply from SpaStore.co.nz
Hi Ralph,
Thank you for your feedback! We're glad you appreciate our great products, prompt service, and free postage. Your satisfaction is our priority. If you need further assistance, please reach out. We look forward to serving you again.
Best regards
Recieved the next day (in Gizzy
Recieved the next day (in Gizzy - so thats impressive!). Good communication
May 22, 2023
Reply from SpaStore.co.nz
Hi Robin,
Thank you for your feedback! We're thrilled that you received your order the next day, even in Gizzy, which is impressive! We pride ourselves on providing fast delivery and maintaining good communication with our customers. If you have any further feedback or need assistance, please let us know. We appreciate your support and look forward to serving you again soon.
Best regards
Reply from SpaStore.co.nz
Hi Blair,
Thank you for your feedback! We're glad to hear that we provided a quick dispatch of the part you ordered. Our goal is to ensure prompt and efficient service for our customers. Additionally, we strive to offer competitive pricing to provide you with the best value. If you have any further feedback or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future.
Beat regards
Excellent service.
Excellent service when ordering a replacement cover for an older model spa. Vanessa was super helpful.
May 19, 2023
Reply from SpaStore.co.nz
Dear Christine,
Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent service experience when ordering a replacement cover for your older model spa. We're glad you were provided with superb assistance.
Your satisfaction is our top priority, and we strive to deliver exceptional service to all our customers. If there's anything else we can assist you with or if you have any further feedback or questions, please don't hesitate to reach out.
Thank you for choosing us and for your kind words. We truly appreciate your support, and we look forward to serving you again in the future.
Best regards
Awesome store
They have everything I ever need in one place no need to visit any other websites as they have it all
May 17, 2023
Reply from SpaStore.co.nz
Dear Debbie,
Thank you for your amazing feedback! We're thrilled to be your go-to store for all your needs. With our comprehensive selection, there's no need to visit other websites. We're committed to providing convenience and satisfaction. If you have any further feedback or need assistance, please reach out. We appreciate your support and look forward to serving you again.
Best regards
Great overall service
Competitive prices.
Helpful staff.
Good communication.
Fast delivery.
Great overall experience
May 15, 2023
Reply from SpaStore.co.nz
Hi Richard,
Thank you for your wonderful feedback! We're delighted to hear that you had a great overall experience with us. Your satisfaction is our utmost priority, and we're thrilled that our efforts in providing excellent service have met your expectations.
We're also glad that our competitive prices, helpful staff, good communication, and fast delivery contributed to your positive experience. We aim to make your shopping experience convenient, efficient, and enjoyable in every way possible.
If there's anything else we can assist you with or if you have any further feedback or suggestions, please don't hesitate to let us know. We value your input and are always looking for ways to improve.
Once again, thank you for choosing us. We truly appreciate your support and look forward to serving you again in the future.
Best regards
Quick and easy
May 15, 2023
Reply from SpaStore.co.nz
Hi Craig,
Thank you for your positive feedback! We're thrilled to hear that your experience with us was quick and easy. Providing a seamless and efficient service is our top priority, and we're glad we were able to meet your expectations.
If there's anything else we can assist you with, please feel free to reach out. We're always here to help and make your interactions with us as smooth as possible.
Thank you again for choosing us, and we look forward to serving you in the future.
Best regards
Fast and easy shop
Fast and easy shop, no dramas, ordered and got delivered in 3 days. Packaged well items were exactly as described.
May 6, 2023
Reply from SpaStore.co.nz
Dear Sid,
Thank you for your feedback. We appreciate your positive experience with our shop, from the fast and hassle-free ordering process to the prompt delivery within 3 days. We take pride in securely packaging our items, which arrived in excellent condition. Your satisfaction is important to us, and we value your trust. Should you have any further questions or need assistance, our customer support team is here to help. Thank you for choosing us, and we look forward to serving you again.
Best regards
Straight forward easy
May 2, 2023
Reply from SpaStore.co.nz
Dear Max,
Thank you for your feedback. We're glad to hear that your experience with us was straightforward and easy. At Spa Store, we prioritize providing a seamless and hassle-free experience for our customers.
Your satisfaction is our top priority, and we continuously strive to improve our services. We appreciate your business and look forward to serving you again in the future. If you have any further feedback or need assistance, please reach out to our customer support team.
Thank you for choosing Spa Store NZ. We genuinely value your support and remain committed to delivering exceptional products and services.
Kind regards
Fast delivery
Fast delivery which is great as our spas are used commercially and don't want any down time.
May 2, 2023
Reply from SpaStore.co.nz
Dear Graeme,
Thank you for the positive feedback on our fast delivery service. We understand the importance of minimizing downtime for commercial spas. We appreciate your business and look forward to serving you again.
Kind regards
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