This company outshine others with customer service and quality product. Nothing is too much trouble, polite, friendly and professional to deal with. I have used them for a number of years and they ha... See more
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I have brought 2 spa trays but they are christmas presents for friends, one has a spa pool and the other has a hot tub I like the sturdiness of the tray and unlike other products I looked at this tray... See more
Company replied
Simple process to get a well fitting spa cover to replace my water logged one! I appreciated the follow up calls to make sure everything was spot on the first time.
We had purchased two products from Spa Store. The first was a filter that arrived first. This has made a massive difference to our spa's filtration and the second was a hard top spa cover, that was o... See more
Company details
Written by the company
Spa Store New Zealand Limited has been in the Spa Business for over 10 years and as such, we have the experience and expertise to assist you with your spa parts, spa covers and spa chemical needs. You can relax, our Spa parts, Spa Chemicals, Spa filters and Spa accessories are amongst the highest quality available in New Zealand. We offer free shipping all over New Zealand on orders over $175+* (exclusions apply) and an easy, no hassle return policy.
Contact info
97 Great South Road, Greenlane, 1051, Auckland, New Zealand
- 0800-772786
- info@spastore.co.nz
- spastore.co.nz
4.7
Excellent
3K reviews
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Hasn’t replied to negative reviews
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Order a replacement control panel
Order a replacement control panel - unit arrived when they said it would, was well packed and undamaged and is now inplace and working well
May 2, 2023
Reply from SpaStore.co.nz
Dear Mr. Hodge,
Thank you for your positive feedback and for choosing Spa Store for your replacement control panel. We are delighted to hear that your unit arrived in a timely manner and was well-packed, ensuring it reached you undamaged.
We strive to provide a seamless and efficient delivery process, and we are thrilled that you experienced just that. It's great to know that your replacement control panel is now in place and working well, meeting your expectations.
If you have any further questions or need assistance with your control panel or any other spa-related products, please don't hesitate to reach out to our customer support team. We are here to help and ensure your continued satisfaction.
Thank you again for your kind words and for choosing Spa Store. We truly appreciate your business, and we look forward to serving you in the future.
Kind regards
Your website did not give an accurate…
Your website did not give an accurate description of the product alternatives meaning I purchased items with the wrong clips.
This meant I needed to go to hassle of Re packing and sending items back.
Inability to visit your store to get correct item 1st off is annoying
April 24, 2023
Reply from SpaStore.co.nz
Hi Max,
Thank you for reaching out to us and sharing your feedback. We apologize for any inconvenience caused by the inaccurate product description on our website. As an online-only store, we understand that not being able to visit a physical location can be frustrating.
We sincerely apologize for any hassle you had to go through in repacking and returning the items. Your feedback is valuable to us, and we will use it to improve our product descriptions and ensure a better shopping experience for our customers.
If there is anything else we can assist you with or if you have any further concerns, please feel free to let us know. We appreciate your understanding.
Kind regards
Reply from SpaStore.co.nz
Hi Carolyn,
Thank you for your wonderful feedback! We're thrilled to hear that you consider us a great supplier.
We're glad that you found our pricing to be good and that you were able to easily contact us when needed. Ensuring prompt delivery is also a priority for us, and we're pleased to know that your order arrived promptly.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
I have brought 2 spa trays but they are…
I have brought 2 spa trays but they are christmas presents for friends, one has a spa pool and the other has a hot tub I like the sturdiness of the tray and unlike other products I looked at this tray will take glasses whereas everything else seemed only to take bottles or cans. The products arrived in good condition and only took a few days. I would definitely recommend this company to buy from.
April 18, 2023
Reply from SpaStore.co.nz
Hi Gail,
Thank you so much for your positive review and for choosing our spa trays as Christmas presents for your friends. We're thrilled to hear that you appreciate the sturdiness of the trays and the fact that they can accommodate glasses, unlike other products you considered.
We're also glad that the products arrived in good condition and within a few days. We strive to provide efficient and timely delivery service to ensure customer satisfaction.
Your recommendation means a lot to us, and we truly appreciate your support. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you again for your kind words and for choosing our company. We hope your friends enjoy their spa trays, and we wish you a wonderful holiday season.
Best regards
Reply from SpaStore.co.nz
Hi Murray,
Dear Customer,
Thank you for the positive review! We're glad you found our website easy to navigate and that the delivery was quick. We appreciate your feedback and look forward to serving you again in the future.
Best regards
Reply from SpaStore.co.nz
Hi Lee,
Thank you for your kind words. We truly appreciate your support and feedback.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're here to help.
Many thanks once again!
Best regards
Reply from SpaStore.co.nz
Dear Christine,
Thank you for your kind feedback! We're thrilled to hear that you had a great experience with our website and appreciated our prompt service.
Your satisfaction is our priority, and we're delighted to have met your expectations. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out.
Thank you for choosing us, and we look forward to serving you again in the future.
Best regards
Reply from SpaStore.co.nz
Dear Neville,
Thank you for your positive feedback! We're delighted to hear that your order was correct and arrived promptly.
Ensuring accurate orders and timely delivery is important to us, and we're glad we met your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing us, and we appreciate your support.
Best regards
Awesome customer experience
Very clear instructions, good price, fast easy delivery. Great communication
April 3, 2023
Reply from SpaStore.co.nz
Dear Emily,
Thank you for your fantastic feedback! We're thrilled to hear that you had an awesome customer experience with us.
We're glad that our instructions were clear, and you found our prices reasonable. It's great to know that the delivery was fast and easy, and we appreciate your positive comments about our communication.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Your satisfaction is our top priority.
Thank you for choosing us and for your kind words. We look forward to serving you again in the future.
Best regards,
Reply from SpaStore.co.nz
Hi Tjeerd,
Thank you for your positive feedback! We're glad to hear that you found our range of products to be good and that you were satisfied with our service and delivery.
Ensuring a wide selection of products and providing excellent service is important to us. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out.
Thank you for choosing us, and we appreciate your support.
Best regards
Easy quick sales as always
March 29, 2023
Reply from SpaStore.co.nz
Hi Sarah,
Thank you for your continued support and positive feedback! We're delighted to hear that your sales experience with us was easy and quick, as always.
Providing a seamless and efficient sales process is our goal, and we're glad we consistently meet your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.
Thank you for choosing us, and we appreciate your ongoing trust in our services.
Best regards
SPA POL HANDLE
Received just what we needed.
Easy to fit on side of pool.
Handled can came out when not in use.
March 28, 2023
Reply from SpaStore.co.nz
Hi Arnot,
Thank you for your feedback regarding the SPA POLE HANDLE. We're glad to hear that you received just what you needed and found it easy to fit on the side of your pool.
Regarding the handle, we understand that it can come out when not in use. This feature provides added convenience and ensures that the handle doesn't obstruct or create any inconvenience when it's not needed. We appreciate your positive perspective on this aspect.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing our product, and we appreciate your support.
Best regards
Reply from SpaStore.co.nz
Hi Peter,
Thank you for your positive feedback! We're glad to hear that you found our online ordering process easy to use and that the delivery was quick.
Ensuring a user-friendly online ordering experience is important to us, and we're delighted that it met your expectations. Timely delivery is also a priority, and we're pleased to know that your order arrived quickly.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Service response good
Service response good. Delivery times good. Just have a wee bit of trouble fining products on website.
March 27, 2023
Reply from SpaStore.co.nz
Hi Sue,
Thank you for your feedback! We're pleased to hear that you found our service response and delivery times to be good.
We apologize for any trouble you experienced while trying to find products on our website. We appreciate your feedback and will take it into consideration to improve the website's navigation and product search functionality for a better user experience.
If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Reply from SpaStore.co.nz
Hi Ripal,
Thank you for your positive feedback! We're thrilled to hear that you found our prices to be affordable and that the delivery was fast.
We strive to offer competitive pricing to provide the best value for our customers. Ensuring speedy delivery is also important to us, and we're delighted that your order arrived in just 2 days.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Reply from SpaStore.co.nz
Hi aaron,
Thank you for your positive feedback! We're glad to hear that your products arrived quickly and were as described.
Ensuring prompt delivery and accurate product descriptions is important to us, and we're pleased that we met your expectations in these areas.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Reply from SpaStore.co.nz
Hi Jim,
Thank you for your feedback! We're thrilled to hear that you received the right product quickly and that you had a great service experience.
Providing the correct product and ensuring prompt delivery are top priorities for us, and we're delighted that we met your expectations in these areas. We strive to provide excellent service to our valued customers.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
soo efficient
soo efficient, I had my product within two days! very easy website to follow
March 13, 2023
Reply from SpaStore.co.nz
Hi Terry,
Thank you for your wonderful feedback! We're thrilled to hear that you found our service to be efficient and that you received your product within two days.
Ensuring a smooth and hassle-free experience is important to us, and we're glad that our website was easy for you to navigate. We appreciate your positive comments and aim to maintain this level of efficiency.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Good website, timely delivery
Brought from the website which was relatively easy and free delivery is a bonus although I notice you now have to spend much more to get free delivery. Time taken was not quite as quick as led to believe but still ok. Will by from spa store again.
March 10, 2023
Reply from SpaStore.co.nz
Hi Grant,
Thank you for your feedback! We're glad to hear that you found our website to be good and that the delivery was timely. We appreciate your continued support.
We apologize for any confusion regarding the updated free delivery threshold. We strive to provide competitive pricing and free delivery whenever possible, but adjustments may occur based on various factors. We appreciate your understanding.
We take note of your feedback regarding the delivery time and will continue to improve our processes to ensure accurate delivery estimates.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again at the spa store.
Best regards
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