This company outshine others with customer service and quality product. Nothing is too much trouble, polite, friendly and professional to deal with. I have used them for a number of years and they ha... See more
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I have brought 2 spa trays but they are christmas presents for friends, one has a spa pool and the other has a hot tub I like the sturdiness of the tray and unlike other products I looked at this tray... See more
Company replied
Simple process to get a well fitting spa cover to replace my water logged one! I appreciated the follow up calls to make sure everything was spot on the first time.
We had purchased two products from Spa Store. The first was a filter that arrived first. This has made a massive difference to our spa's filtration and the second was a hard top spa cover, that was o... See more
Company details
Written by the company
Spa Store New Zealand Limited has been in the Spa Business for over 10 years and as such, we have the experience and expertise to assist you with your spa parts, spa covers and spa chemical needs. You can relax, our Spa parts, Spa Chemicals, Spa filters and Spa accessories are amongst the highest quality available in New Zealand. We offer free shipping all over New Zealand on orders over $175+* (exclusions apply) and an easy, no hassle return policy.
Contact info
97 Great South Road, Greenlane, 1051, Auckland, New Zealand
- 0800-772786
- info@spastore.co.nz
- spastore.co.nz
4.7
Excellent
3K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Great product, exorbitant freight charge
We love the natural cleaning products that Spa Store supply. However, $15 to receive them within the same city is exorbitant, when I received a highly fragile delivery of glasses from the other end of the island for $10 freight the same week. I contacted the company, and they promised more than once to get back to me about it, and I am still waiting for an explanation.
September 24, 2022
efficient and product good
November 1, 2022
I find Spastore awesome
I find Spastore awesome! Have bought all my Poppits chemicals(great prices) and a spa cover/vacuum off these fellas ,and all delivered very promptly.Cannot recommend them enough.Great find.
October 11, 2022
Easy ordering
Easy ordering, quick delivery - quality product. Have used Spastore for many years and always good.
September 4, 2022
When the spa shop couldn’t find the…
When the spa shop couldn’t find the part I needed I went on line and found it from Davis pumps , great price and fast service , a big thanks from my wife and me.
October 14, 2022
No refund or acknowledgement when sent…
No refund or acknowledgement when sent goods back. I have sent about five requests for a refund
October 10, 2022
Great service
Great service. Excellent problem solving and communication when I mucked up an order. Thanks.
October 28, 2022
Great Service
Always had in stock what we wanted and delivered in a speedy way, appropriately packaged - thank you
October 7, 2022
Easily contactable and called back…
Easily contactable and called back within a short time frame when my call went unanswered
August 28, 2022
Fantastic Staff
Great range
Great prices
Fantastic service and delivery
Been using spa store for my products for 4 years and never been an issue or frustration. Amazing folk
October 4, 2022
Prompt service
October 11, 2022
Very helpful
Received stock in a reasonable time, well packaged and great communication on return as one of the products I ordered was incorrect
October 6, 2022
I was pleasantly surprised to be…
I was pleasantly surprised to be welcomed by name because my phone number was stored by them
The parts I required were shipped as soon as I processed the payment and arrived on time and intact.
September 13, 2022
Smooth order process only lack of communication
Smooth booking process online. After order waiting for some confirmation of a dispatch. No update after 5 days waiting, so I contacted them. Was smooth sailing from then on. Would get 5 stars if kept me in the loop around expectations on order, instead it felt like it was up to me to chase things up.
September 19, 2022
Great service quick delivery
October 11, 2022
Slow Delivery Times
Our Delivery seems to be slow these days, it takes a week to get a confirmation that it is leaving the warehouse. This does not include how long it takes to get it with the courier. In fact the courier delivered within a couple of days.
August 29, 2022
A wonderful helpful and friendly staff…
A wonderful helpful and friendly staff who were very knowledgeable and not pushy. Great follow up and product. Highly recommend.
October 4, 2022
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