Spa World Reviews 7,905

Just had our Gemini Avante spa delivered once I’ve installed it, Jon from Spa World Bundaberg came out and helped set up he gave a full detailed description of how to operate it and how to test and add chemicals. It was a pleasure to deal with Jon from start to finish, now to sit back and enjoy the spa.

Personally, I prefer a genuine no nonsense approach, Michael from Spa World provided us with that experience, right from our first enquiries through the ordering & delivery process everything went as stipulated.
His follow up has also been remarkable, genuine phone calls over the next 6 months just checking that all was going okay.

Extremely happy with the service and installation supplied by Spa World Glenorchy, their knowledge and experience in providing the product, equipment and installation process was second to none.
The actual installation process using a truck equipped with a hiab crane for installation went extremely smooth with no issues even though it was a tight squeeze to get it in. The crew from Spa World did an excellent job. Setting up the heat pump for the spa was also completed in a timely manner. And most of all the wife is very happy with the outcome.

We purchased a Jacuzzi spa from Charlie Xuereb at Spa World Newcastle. We found Charlie extremely helpful and his knowledge of the spa products amazing.
We are pretty sure we have spent the most time in the store checking out spas than any other customer :-). Charlie was patient and answered all our many questions.
We needed to confirm some things for preparing for our spa prior to delivery (i.e. electrical, spacing, foundations etc). We reached out to Charlie on a multiple occasions calling him and each time we called Charie he either took the call immediately or called back answering our questions putting our minds at ease.
We highly recommend Chalie X and Spa World Newcastle.

Great friendly service with great group of guys that go above and beyond.Very helpful and professional in there filled of employment cheers guys thanks for the great service you supply 👌

We were thinking to get either a spa or a swim spa, so we visit the spa world, Fred Kalache as sales consultant is very professional, knowledgeable and enthusiastic, with his help we believe we choosed the perfect one that suit our needs, the whole process is smooth and delighted.

We bought a Vortex spa From Spa world Mile end. We dealt with Steve Whyte who was absolutely fabulous from the start to the end. His Knowledge on the product was second to none. We have recommended him to some of our friends who are in the market for a spa. Even after the purchase I contacted Steve about water treatment and he was only too happy to help. Couldn't recommend Steve and Spa world enough. My family love it.

Just wanted to say a huge thanks to spaworld (especially Elaine at Marsden Park) for our great experience in our swimspa purchase and installation. When you’re worried of spending a large sum of money, concerned of council approvals and the installation process.
They provided all the information and partners to make the process super easy.
I honestly was concerned of how I’ve heard of other companies leaving you high and dry and not even deliver what you ordered. I would contact spaworld asking for some advice and it was quickly responded to.
After the order they provided regular updates on build & shipping progress and also checking on our landscaping progress to ensure it all lines up for the delivery.
I'm beyond happy for the service I received especially from Elaine she’s amazing and would highly recommend to anyone.

Fred was very helpful, answering all our questions and making sure we thought about aspects we could have to deal with. This helped us know we would have to resolve a leveling issue first. As a result we couldn't purchase, but again Fred was able to help resolve this with a solution to manage the delay. This helped us progress a decision and commit to purchase.

I can highly recommend Spa World for all your spa needs, Theo our sales person has been fantastic, always happy to answer any question (and I had quite a few) and made me feel at ease with everything. The concierge staff could do with a little more training and communication for those who know nothing and require answers, but if they don't have these your sales rep (like Theo) can always help. Looking forward to many days/nights in our new spa thanks to all who helped us reach this point.

A big thank you to Craig Fairbairn from Spa World Newcastle for his assistance in the purchase of our Vortex Swim Spa. He was very professional, courteous and helpful. If we had any questions, he would get back to us almost immediately. We are very happy with our Spa. Thank you Craig for your very professional service

We could not have asked for a better service than with Lillian at Spa World-Gregory Hills. When we first walked in Lily had welcomed us with her friendly nature and smile. She had a wealth of knowledge and experience and knew exactly what we were after, Lily assisted us in choosing a great spa to suit our family of 6 and a price well within our budget.
We walked away with the Titanium Avante 10 adult spa and cannot wait for it to be delivered and installed.
Thank you so much Lily, not only have you brought excitement to our family but will create a beautiful ambiance to our home.

We went to Spa World Marsden Park NSW just to have a look and ended up buying a VortexTitanium Advante Spa. Elaine answered all our questions (which we had quite a lot) and was totally helpful in all aspects of our purchase. On the day our Spa arrived Elaine help us via the phone with setting the Spa. Cannot thank Elaine enough for all her help. Our new Spa is great and are more than happy with it.

Thanks to Fred who is light on his feet meeting my every whimmmm and to Megan who found the golden egg (spa).
Thanks Fred & Megan
David & Robyn Avalon Beach

Doris from Spa World is an amazing sales consultant. From the initial meeting in store and helping me select a spa. To the update’s through the order process and then communication near delivery, Doris has been very attentive and a lovely lady to have delt with.

I bought spa store chemical from spa online store it includes all the important chemicals that I needed and the quality is very superior. I would love to buy product from here in future also.

Excellent Customer service by Theo Katzourakis
Theo made our Spa purchase journey very easy. We had been to few shops before meeting Theo and came back more confused than before. Theo explained the various models and helped us choose the model that suited our family. I would highly recommend Spa World and specially Theo K.

Never ever buy a spa from Spa World!! We purchased a spa in 2021. Would give 0 stars. It was on order for a year and finally delivered in August 2022. The spa arrived damaged. A forklift had gone through the spa panels. The spa covers were also damaged. We have raised it countless times, by phone and emails, and the problem has not been resolved 8 months later! The company never initiates contact and have been terrible to deal with. Buyer beware!

Doris is such a wonderful sales consultant to deal with at Spa World's Braybrook Store. Doris went above and beyond to assist us with our Jacuzzi purchase all the way from our initial visit to our purchase then the delivery and then the handover with Ananda who was very professional. Her knowledge and communication both in person and by phone was exceptional and was able to answer all our questions. I would highly recommend Doris to my family, friends and beyond who are looking at getting a Spa or a Jacuzzi.

I have been sold an infrared sauna which does not work as it should, it is hot in the back and cold in the front. I have been having correspondence with resolutions dept. to no avail, only excuses, no contact from the Perth office at all. No service personnel in Perth and it is absolutely atrocious. $5000 for a one person infrared sauna which gives you a trickle of a sweat. I have been using infra red saunas for the last 10 years but never had such a poor result. Due to the glass framing in the front, which I think is a design mistake, the temperature goes to max 30C, while it is 60C in the back. I might as well just sit in front of a heater. Absolutely disappointing.