Spoke with Lisa at Insurance to go regarding a change of phone which required a change to my policy. Lisa was extremely helpful explaining everything I needed to know including what to do should I nee... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to understand phone options. Easy to find info I needed to be prepared. Quick reply. Courteous, clear , patient, respectful, efficient, effective member of staff… sorry I didn’t note her name... See more
Company replied
Emma was extremely helpful from 9 Am in the morning right through till 4pm. Sorting out the insurance claim for my son’s phone that was robbed of him the previous night. I rang Citymain nirevthem 10 t... See more
Company replied
I insure my phones with I digital .My toddler broke my Iphone 17 pro max blue, I lodged a claim via the Citymain claims portal, wich was easy seamless process. The repair centre advi... See more
Company replied
Company details
Written by the company
SPB UK is a leading provider of protection solutions, trusted by millions of customers across the UK and Europe. For over 20 years, we’ve supported people through life’s unexpected moments. Whether that’s a lost phone, accidental damage, or the need to make a claim quickly and easily. We work with some of Europe's best‑known brands to deliver insurance and service programmes that put customers first. Our focus is simple: clear communication, fair decisions, and support that makes things easy when you need it most. Every review helps us improve, and we’re committed to continually strengthening our service. Thank you for choosing SPB, we’re here to help whenever you need us.
Contact info
3000, Lakeside, North Harbour, PO9 3EN, Portsmouth, United Kingdom
- spbuk.com
4.7
Excellent
111 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great support from Lisa
Great support from Lisa - clear instructions, closed out queries - easy dialogue.
July 10, 2025
Unprompted review
Reply from SPB UK
Hello Peter,
Thank you for your lovely feedback! We're so pleased to hear that Lisa provided great support with clear instructions and effective communication. Making things easy and resolving queries efficiently is exactly what we aim for. We’ll be sure to pass your kind words along to her!
Kind regards
Hayley@SPB
Fantastic experience
Lisa was fantastic!
Great customer service. I called to change my phone covered and also change payment date. There was no waiting on the phone and answered straight away. Lisa helped me really effectively and was super knowledgeable and friendly.
July 8, 2025
Unprompted review
Reply from SPB UK
Hello Rebecca,
Thank you so much for your lovely feedback! We're thrilled to hear that Lisa was able to assist you so efficiently and make the process smooth and stress-free. We pride ourselves on offering quick, knowledgeable, and friendly service, and it's wonderful to know Lisa delivered just that. We'll be sure to pass on your kind words to her—she’ll be delighted!
Thanks again for sharing your experience, and we're always here whenever you need us!
Kind regards
Hayley@SPB
Lisa was very helpful and actually…
Lisa was very helpful and actually saved me money. Very polite and helpful
July 5, 2025
Unprompted review
Reply from SPB UK
Thank you so much for your kind review! We're delighted to hear that setting up your additional phone insurance policy was quick and easy. It's especially great to know that Lisa was able to assist you so helpfully—and even save you some money in the process! We'll be sure to pass on your kind words to her. We're glad you found the service responsive and competitively priced, and we really appreciate you choosing us.
Kind regards
Hayley@spb
Extremely helpful would recommend
The member of staff Lisa who was helping me with my updating for my new phone she was extremely helpful also explained about a cyber aware email that I can register up to 3 items which I will be doing it’s always helpful to know information like this that you can protect yourself for the future
July 3, 2025
Unprompted review
Reply from SPB UK
Hi Angela,
Thank you so much for your kind words! We're thrilled to hear that Lisa was able to assist you so effectively with updating your phone. It's great to know she also introduced you to the Cyber Aware email registration — protecting your devices is so important, and we're glad we could help you take that extra step. We'll be sure to pass your lovely feedback on to Lisa!
Warm regards,
Hayley@SPB
I had a query with not receiving my…
I had a query with my Insurance document. I hadn’t received it However, Lisa was extremely helpful and efficient and within 10 minutes I now have it.
She was so polite and made sure I would receive it shortly.
July 2, 2025
Unprompted review
Reply from SPB UK
Hi Maureen,
Thank you for your lovely feedback! We're so pleased to hear that Lisa was able to resolve your query quickly and efficiently. Making sure our customers receive their documents promptly is a top priority, and it's great to know Lisa provided such polite and helpful service. We'll be sure to pass on your kind words to her!
Best regards,
Hayley@SPB
I want to thank Emma that helped me for…
I want to thank Emma that helped me for setting up my new policy whilst I was on the phone and she talked me through it all I highly recommend this company I have been with this company for a while now and when I phoned to ensure a new gadget Emma was very professional and very knowledgeable and helpful I highly recommend this company I had a look at other companies and came across this company was the best one I would never change insurance companies I will be staying with this company for years to come she wasn’t sure if my new gadget could get insured so she asked someone and they said it could
June 30, 2025
Unprompted review
Reply from SPB UK
hI Josh,
Thank you so much for your wonderful feedback! We're delighted to hear that Emma was able to assist you so thoroughly and professionally. It's great to know she made the process of setting up your new policy smooth and easy to understand. We truly appreciate your loyalty and kind words about our service. Your recommendation means a lot to us, and we're thrilled to have you as a valued customer for years to come. If you ever need anything else, we're just a phone call away!
Kind regards
Hayley@SPB
Very helpful and professional
Very helpful and professional. Emma talked me through the process and kindly explained a few questions I had
June 27, 2025
Unprompted review
Reply from SPB UK
Hi Kelly,
Thank you for your lovely feedback!
We’re so pleased to hear that Emma was able to support you through the process and answer your questions clearly. Providing helpful and professional service is what we strive for, and it’s great to know we delivered that for you.
Kind regards
Hayley@SPB
Mobile phone claim
I spoke to George re a mobile phone claim. He was so polite and helpful and made the whole process so easy. It's so refreshing in these days to be able to easily speak to someone who actually wants to help and has such a nice manner. Well done George, you are an absolute credit to your company!
June 27, 2025
Unprompted review
Reply from SPB UK
Hi Fiona,
Thank you so much for your wonderful feedback!
We’re delighted to hear that George made your mobile phone claim experience so smooth and pleasant. It’s incredibly rewarding to know that his polite and helpful manner stood out and made a real difference. We’ll be sure to pass on your kind words—George truly is a credit to the team, and we’re lucky to have him!
Thanks again for taking the time to share your experience.
Kind regards
Hayley@SPB
Excellent customer service on renewal
Excellent customer service on renewal. Good value for peace of mind.
June 21, 2025
Unprompted review
Reply from SPB UK
Thank you for your kind words! We're so glad to hear that you had an excellent experience with our customer service during your renewal. Providing great value and peace of mind is exactly what we aim for, and it's wonderful to know we delivered that for you. If there's ever anything more we can do, we're just a message away!
Kind regards
Hayley@insurance2go
Lisa helped me change my insurance to…
Lisa helped me change my insurance to accommodate my new phone. Lovely lady. Polite and friendly
June 23, 2025
Unprompted review
Reply from SPB UK
Hello Elizabeth,
Thank you for your lovely feedback! We're so pleased to hear that Lisa was able to help you smoothly update your insurance for your new phone. She truly is a gem — polite, friendly, and always happy to assist. We'll be sure to pass along your kind words to her!
Kind regards
Hayley@insurance2go
The Service provided by Lisa was first…
The Service provided by Lisa was first class and I now have all my devices covered for a competitive price! Thank you
June 17, 2025
Unprompted review
Reply from SPB UK
Hi Joe,
Thank you so much for your lovely feedback! We're delighted to hear that Lisa provided you with first-class service and that all your devices are now covered at a competitive price. We'll be sure to pass on your kind words to her—it means a lot to the team. If you ever need anything else, we're always here to help!
Kind regards
Hayley@SPB
The lady i spoke with was very helpful
The lady i spoke with was very helpful. Everything was explained to me in great detail. So was very happy with the service I received from her.
June 16, 2025
Unprompted review
Reply from SPB UK
Hi Ousman,
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience. It's wonderful to know that our team member was able to assist you thoroughly and clearly. We’ll be sure to pass along your feedback—it will mean a lot. If you ever need anything else, we’re always here to help!
Kind regards
Hayley@SPB
Kara dealt with my enquiry quickly and…
Kara dealt with my enquiry quickly and effectively in a very polite and professional way.
June 11, 2025
Unprompted review
Reply from SPB UK
Hi Justin,
Thank you for your kind words! We're so pleased to hear that Kara handled your enquiry quickly, effectively, and with such professionalism. We’re proud to have her on our team, and your feedback means a lot. We hope to assist you again in the future!
Kind regards
Hayley@SPB
Repair reference 594286
Repair reference: 594286. George was very helpful. I made a few mistakes while logging the issue, and George called me to assist over the phone. The service was excellent.
June 3, 2025
Unprompted review
Reply from SPB UK
Hi Jefferson,
Thank you for your kind words and for taking the time to share your experience! We're so pleased to hear that George was able to assist you and provide excellent service, especially when things didn’t go quite as planned. We’ll be sure to pass your feedback along to him — it’ll mean a lot. If you ever need anything else, we’re always here to help!
Kind regards
Hayley@insurance2go
very good company even with wrong…
very good company even with wrong things written on the email to change details of phone will get it right by sending more emails to if it gets confusing will call you.
June 6, 2025
Unprompted review
Reply from SPB UK
Hi Penny,
Thank you for your feedback and for your patience! We're glad to hear you think highly of our company. We understand that email communication can sometimes be a bit confusing, especially when details need updating. We're always here to help — whether it's through email or a quick phone call — and we’ll make sure everything gets sorted correctly. Your trust means a lot to us!
Kind regards
Hayley
Absolutely useless
Absolutely useless they have had my phone for 5 days no update on the claim portal, have to keep ringing them to find out what’s going on just want me phone back so annoyed
June 3, 2025
Unprompted review
Reply from SPB UK
Dear Victoria,
We're really sorry to hear about your recent experience — we completely understand how frustrating it must be to be without your phone and not receiving timely updates.
We’ve tried to locate your policy in our system but haven’t been able to find it with the information available. To help us look into this further and resolve the issue as quickly as possible, please contact our team directly.
We’re here to help and want to get this sorted for you as soon as possible.
Kind regards
Hayley
George was very helpful
George was very helpful, he was very efficient and polite, he’s an asset!
May 30, 2025
Unprompted review
Reply from SPB UK
Hello Chloe,
We're so pleased to hear that George was helpful, efficient, and polite. We completely agree—he’s a real asset to our team! We'll be sure to pass along your kind words to him. If there's anything else we can assist you with, we're always here to help.
Kind regards
Hayley
Lisa was great in Customer Service
Lisa was great in Customer Service! Made my upgrade super easy and she was delightful to chat with.
May 29, 2025
Unprompted review
Reply from SPB UK
Hello Joana,
Thank you for your lovely feedback! We're so glad to hear that Lisa made your upgrade experience smooth and enjoyable. It’s always great to know when our team members leave such a positive impression—Lisa will be thrilled to hear your kind words!
If there’s anything else we can help with, don’t hesitate to reach out.
Kind regards
Hayley
Spoke with Lisa when changing my…
Spoke with Lisa when changing my insurance over to my new iPhone 16 and also updating my address. Lisa made it all very easy and was more than helpful with any questions I had. Been with this company for many years now and can’t fault them. Thanks guys 😉
May 19, 2025
Unprompted review
Reply from SPB UK
Thank you for your fantastic review! We're delighted to hear that Lisa made your insurance update seamless and hassle-free. Providing excellent service and making things easy for our valued customers is what we strive for, so knowing you’ve had such a positive experience means a lot. We truly appreciate your loyalty over the years and look forward to continuing to serve you. Thanks again! 😊
Kind regards
Hayley@iSPB
Very helpful and friendly staff,
Very helpful and friendly staff,
The lady that dealt with my query on updating my policy on a new phone, she was very helpful and friendly. Would highly recommend this firm to family and friends.
May 6, 2025
Unprompted review
Reply from SPB UK
Thank you so much for your kind words! We're delighted to hear that our staff, especially the lady who assisted you with updating your policy, provided you with such a positive experience. Your recommendation means a lot to us, and we're grateful for your support.
If you have any more feedback or need further assistance, please don't hesitate to reach out. We're always here to help! 😊
Kind regards
Hayley@SPB
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