Wide selection of products and reasonable prices. We had a small delay in receiving our order when Royal Mail lost our parcel en route - not Specialist Craft's fault, but they helped to resolve the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My initial order was lost by the courier (no fault of Specialist Crafts). Replacement orders were rapidly organised and I was updated by email of their progress. Everyone I spoke to in customer servic... See more
Company replied
Really quick and excellent customer service. A paint colour arrived that wasn’t quite what I was expecting and they were so helpful and sent another colour free of charge via next day delivery so I ca... See more
Company replied
I was given the Artist range oil painting brushes by a colleague and I was impressed by their quality and the stability of the paint on the brush. They feel very controlled and smooth when painting, a... See more
Company replied
Company details
Written by the company
We are a leading supplier of Art, Design and Technology resources to educational establishments, students and artists worldwide. Our extensive range includes over 28,000 products, including our own brand, offering high-quality art materials at sensible prices. Our in-house experts continuously try, test, and develop the range, staying ahead of the trends to ensure you have access to the latest products and techniques. Here at Specialist Crafts, we have over 100 years of experience supplying the highest-quality materials at excellent value for money and providing exceptional customer service from our distribution centres in the UK, Ireland, and Dubai.
Contact info
Hamilton House, Mountain Road, LE4 9HQ, Leicester, United Kingdom
- 0116 269 7711
- orders@specialistcrafts.co.uk
- specialistcrafts.co.uk
4.8
Excellent
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Specialist Crafts
Thank you for your kind review Michael. We appreciate your comments regarding our prices and delivery.
Really quick and excellent customer service
Really quick and excellent customer service. A paint colour arrived that wasn’t quite what I was expecting and they were so helpful and sent another colour free of charge via next day delivery so I can mix and get it just right. Very friendly team!
May 18, 2026
Unprompted review
Reply from Specialist Crafts
Thank you for your kind review Rose.
We are pleased you found our customer service helpful as we always aim to do the best for our customers. Happy painting
Reply from Specialist Crafts
Thank you Annalisa. We aim to please
Gele print plates
We got exactly what we wanted and love our purchase.
It was not in stock immediately but we wete given notice and it arrived on time.
May 6, 2026
Reply from Specialist Crafts
Thank you for the kind review.
We are glad the Gel plates arrived as advised
Very happy
The item I purchased for my studio was excellent value for money. I am grateful to have found it. Used for the first time today and I am happy. It will make my practice much easier. Thank you so much.
May 6, 2026
Reply from Specialist Crafts
Thank you for taking the time to leave a review.
We are pleased you can put the slab roller to good use and find it good value
Reply from Specialist Crafts
Thank you for the kind review Joan
Reply from Specialist Crafts
Thank you for leaving a review.
We appreciate your feedback
Reply from Specialist Crafts
Thank you for your review Julie.
We are pleased to hear you are happy with our service
Artist range oil painting brushes
I was given the Artist range oil painting brushes by a colleague and I was impressed by their quality and the stability of the paint on the brush. They feel very controlled and smooth when painting, and the bristles keep their shape really well. I must confess they are some of the best brushes I have ever used. They also seem very durable and don’t lose hairs, which makes them even more enjoyable to work with.
May 4, 2026
Unprompted review
Reply from Specialist Crafts
Thank you for your kind review Don.
We are pleased you are happy with the quality of the artist brushes as we pride ourselves on supplying great quality products at competitive prices.
We expect our brushes to withstand the rigours of regular classroom use.
You are such a reliable organisation…
You are such a reliable organisation with excellent quality products
April 27, 2026
Reply from Specialist Crafts
Thank you for your kind words Emma!
We are pleased you like the quality of our products
Great product and at prices I couldn't…
Great product and at prices I couldn't find elsewhere. Much appreciated.
April 7, 2026
Reply from Specialist Crafts
Thank you for your review Patricia- we are delighted that you are happy with our products and prices.
Reply from Specialist Crafts
Thank you for the kind review Kate.
We are glad you enjoy the service we provide
Reply from Specialist Crafts
Thank you for the positive feedback Mr Warminger
Really fast delivery
Really fast delivery, I have find the pricing to be very fair and good and the products great quality, I shall be back for more, thank you
April 7, 2026
Reply from Specialist Crafts
Thank you so much for your kind words.
We look forward to fulfilling future orders from you
Reply from Specialist Crafts
Thank you for your kind review Mandy. We are pleased that your delivery was prompt and securely packaged.
Good quality product
Quick delivery. Item as described and well packaged.
Tracing paper is great quality. I find some can be difficult to see through to layer below, however this is perfect for that, image below is very clear to see.
March 30, 2026
Reply from Specialist Crafts
Thank you for your kind review!
We’re delighted to hear that you’re pleased with the quality of our tracing paper as we take great pride in ensuring all our products meet a high standard.
Thanks again
Reply from Specialist Crafts
Thank you for your kind review Helen. We are pleased you find our ordering process easy and our delivery is swift.
A crafters haven!
Website easy to navigate. Great range of products at excellent prices. So please to have found this online shop!
April 2, 2026
Reply from Specialist Crafts
Thank you for your kind review! We are pleased you are enjoying our products!
Reply from Specialist Crafts
Thank you for your kind review. We are very pleased that you are happy with our products and delivery.
Pallet really not wrapped every well…
Pallet really not wrapped every well lots of clay bags damaged have telephone company to complain. Not happy
I telephone the company and spoke with Maria who was wonderful at understanding and sorting this problem out for me . She has emailed this morning to say replacements will be on there way. Very good customer service. Thank you.
April 1, 2026
Reply from Specialist Crafts
Thank you for your review Rebecca, and I am sorry to hear that this happened. I believe my colleague has already been in touch with you with regards to your delivery, which has fallen well below our usual standards.
I understand that you have now received the replacement clay that we sent, and that this arrived in excellent condition. Please do not hesitate to get in touch if we can do anything further for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.