Besides being spammed, which gives big scam vibes - I researched the company to find actual users who had great feedback so I entertained it.. and my rep was actually fantastic. Easy to work with, ve... See more
Company replied
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Review summary
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What people talk about most
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I had the pleasure of dealing with Penny Morash, she made me feel very comfortable . Penny is very friendly, pleasant , knowledgeable. very confidant. She helped me with what i needed... I have given... See more
Company replied
The initial interview was very detailed. I had a lot of questions and I was very happy with the information I received. I would recommend specialty Life Insurance Thank you
Company replied
A review for a gentleman Shawn Tomby broker for Specialty Life Insurance. He was polite, courteous, informative, patient, and above all knows the industry inside out. After a couple of minutes o... See more
Company replied
Company details
- #2 of 2 best companies in Personal Insurance Company
Written by the company
Specialty Life Insurance specializes in guaranteed and simplified issue insurance products in Canada.
Contact info
8000 Jane Street Tower A, Suite 101, L4K 5B8, Concord, Canada
- 1.877.754.5404
- info@specialtylifeinsurance.ca
- specialtylifeinsurance.ca
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Harassing cold calls !!
Harassing cold calls !!! I am recieving up to 10 calls a day and I have never heard of you before or even want you! I have repeatedly told you guys to stop calling me.
March 8, 2026
Unprompted review
Reply from Specialty Life Insurance
Hello Ashley, apologies for the inconvenience. Please email us your phone number at info@specialtylifeinsurance.ca and we will ensure it is permanently removed.
Too new
The relationship between us is still too new to give any available feedback. I have no issue with the company.
March 7, 2026
Reply from Specialty Life Insurance
Hello Yvonne, thank you for sharing!
Satisfied customer
I felt like i was talking to a friend. I use to do financial planning before so i knew the lingo.
February 23, 2026
Reply from Specialty Life Insurance
Thank you, Angela! We’re glad the experience felt comfortable and easy.
Smooth and easy
Called right away after inquiring online, explained what they had and explained what I wanted, was all set up
In about half hour.
February 28, 2026
Reply from Specialty Life Insurance
Thank you for your feedback!
Heather MacDonald did an excellent job…
Heather MacDonald did an excellent job of explaining the policy to me. She took her time and made sure I understood everything. She also did a follow up call. Fantastic service.
February 15, 2026
Reply from Specialty Life Insurance
Hello Marilyn, thank you for your wonderful feedback! We’re so glad Heather provided clear explanations and thoughtful follow-up. We truly appreciate you sharing your experience!
Penny
I had the pleasure of dealing with Penny Morash, she made me feel very comfortable . Penny is very friendly, pleasant , knowledgeable. very confidant. She helped me with what i needed... I have given her name as point of contact for insurance.
February 23, 2026
Reply from Specialty Life Insurance
We’re thrilled to hear that Penny made you feel comfortable and well supported throughout the process. Thank you for sharing!
Reply from Specialty Life Insurance
Thank you, Kate! We’re happy to hear the process was clear and easy to follow.
Jack is the best
Jack is the best!
He was a pleasure to talk to on the phone so helpful and knowledgeable. Fast to respond to any email or phone call. Great customer service!
February 24, 2026
Reply from Specialty Life Insurance
We appreciate you taking the time to share your feedback!
Excellant Represetation
Although, processing a new policy on line is somewhat tiring, the rep was very thorough through the whole process. She answered questions at all time very clearly. She was very pleasant to work with.
Thanks in advance
Anne Evans
February 9, 2026
Reply from Specialty Life Insurance
We’re glad to hear that your experience with Specialty Life Insurance was positive and that our representative was pleasant to work with. Thank you for sharing your experience!
My experience has been great
My experience has been great! Heather the agent explained everything.
Thank you Heather MacDonald
February 16, 2026
Reply from Specialty Life Insurance
Thank you for sharing your experience, Katrin!
Good service overall.
The lady who sold the policy to me was exeptionnally knowledgeable, helpful and kind, very pleasant. I would have gave 5 stars but I am disapointed that I am yet to receive my documents policy in the mail.
Louise Ouellet
February 16, 2026
Reply from Specialty Life Insurance
Hello Louise, thank you for your feedback and for your kind words. We apologize that you have not yet received your paper copy. We will follow up with our administrative department right away to ensure this is addressed.
I haven’t received my policy yet and…
I haven’t received my policy yet and they have deducted my premium already.
February 23, 2026
Reply from Specialty Life Insurance
Hello Gregorita, we apologize that you have not yet received your paper copy. We will follow up with our administrative department right away to ensure this is addressed.
Katherine Suter was very informative …
Katherine Suter was very informative and told me all the options I had and was patient with me and never lost her cool
February 23, 2026
Reply from Specialty Life Insurance
Hello Andre, we appreciate you taking the time to share your feedback!
The lady was very friendly and…
The lady was very friendly and knowledgeable. The only thing, I asked for a paper copy to be mailed to me. I have not received this.
February 14, 2026
Reply from Specialty Life Insurance
Hi Lorna, thank you for your feedback! We apologize that you have not yet received your paper copy. We will follow up with our administrative department right away to ensure this is addressed.
Friendly person to talk to but also…
Friendly person to talk to but also clear and concise. I was happy with my cell and decision.
February 10, 2026
Reply from Specialty Life Insurance
Thank you for your feedback, Sharon!
The Insurance Advisor was great.
February 18, 2026
Reply from Specialty Life Insurance
Thank you for sharing your experience, Othuke!
They cold called me and after I…
They cold called me and after I specifically told them that I’m not interested and to stop calling me, I’ve revived 8 messages in 6 hours. Make it stop!
February 19, 2026
Unprompted review
Reply from Specialty Life Insurance
Hello Janessa, apologies for the inconvenience, your number has been permanently removed.
Representative was very helpful
Representative was very helpful, made everything go easy and gave me good understanding. Would recommend for sure .
February 17, 2026
Reply from Specialty Life Insurance
We appreciate your feedback. It’s great to know our representative was helpful and made the process clear and straightforward. Thank you for recommending us!
Very patient trying to contact me
Very patient trying to contact me. Having phone issues.
February 9, 2026
Reply from Specialty Life Insurance
Thank you for your feedback, Carla!
Getting detailed explanation about the…
Getting detailed explanation about the premiums and the benefits and with clarification.
February 10, 2026
Reply from Specialty Life Insurance
Thank you for your feedback, Stella! We appreciate your trust in us.
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