Specialty Life Insurance Reviews 

2,848
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 458 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and patient, making interactions comfortable and informative. Many people appreciate the clear explanations and helpful guidance provided, which made the process smooth and easy to understand. Reviewers often highlight the overall positive user experience, feeling at ease and confident throughout their interactions. However, some customers also noted issues with unsolicited contact, reporting frequent calls from various numbers. People mentioned these calls were disruptive, occurring daily even after blocking numbers or requesting removal from call lists.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Service

Reviewers mention positive feedback about service, often highlighting promptness, professionalism, and clear... See more

User experience

Customers had positive experiences with the user experience, finding it easy to work with, informative, and... See more

Customer communications

People report negative experiences with contact, frequently mentioning an overwhelming number of unsolicited... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Besides being spammed, which gives big scam vibes - I researched the company to find actual users who had great feedback so I entertained it.. and my rep was actually fantastic. Easy to work with, ve... See more

Company replied

Rated 4 out of 5 stars

I had the pleasure of dealing with Penny Morash, she made me feel very comfortable . Penny is very friendly, pleasant , knowledgeable. very confidant. She helped me with what i needed... I have given... See more

Company replied

Rated 4 out of 5 stars

The initial interview was very detailed. I had a lot of questions and I was very happy with the information I received. I would recommend specialty Life Insurance Thank you

Company replied

Rated 5 out of 5 stars

A review for a gentleman Shawn Tomby broker for Specialty Life Insurance. He was polite, courteous, informative, patient, and above all knows the industry inside out. After a couple of minutes o... See more

Company replied


Company details

  1. #2 of 2 best companies in Personal Insurance Company

Written by the company

Specialty Life Insurance specializes in guaranteed and simplified issue insurance products in Canada.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(2,848)

415 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They almost always refuse to answer…

They almost always refused to answer phone calls and kick you off to their voice mail. 😞😓😩

March 16, 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Brian, can you please email us at info@specialtylifeinsurance.ca so that we can assist you with your enquiry as well as check our phone system for the quality of the calls.

Rated 4 out of 5 stars

Very easy to comprehend and excellent…

Very easy to comprehend and excellent advisors were at hand to help

March 8, 2026
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Reply from Specialty Life Insurance

We're happy to hear that the information was easy to understand and that our advisors were there to support you throughout the process.

Rated 5 out of 5 stars

I was trying to get quotes for life…

I was trying to get quotes for life insurance. I am senior citizen and wants to protect my family for any future financial situation that can effect them. Finally I get call back from Emily she one customer care agent she help me and explained to how work this policy and what is benefits and my effortless. She was very professional and honest and agreed to get this insurance package. I am strongly recommending any one for looking insurance get quotes from SLI.

March 12, 2026
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Reply from Specialty Life Insurance

Thank you for sharing your experience. We're so glad Emily was able to assist you and clearly explain how the policy works and the benefits it provides.

Rated 4 out of 5 stars

My agent was Rita Desfosses and…

My agent was Rita Desfosses and couldn't have been more helpful through the process. A very personable lady which is rare today.

March 14, 2026
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Reply from Specialty Life Insurance

Thank you for taking the time to share your experience. We appreciate your kind words and your trust in our team!

Rated 5 out of 5 stars

Excellent people

Excellent people
They listen to you

March 12, 2026
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Reply from Specialty Life Insurance

Hello Stewart, thank you for your kind feedback! We're so glad to hear that you had a positive experience with our team.

Rated 5 out of 5 stars

The agent I spoke to was easy to talk…

The agent I spoke to was easy to talk to.
I understood what he was saying and I especially liked the fact that he didn't push the one that cost more. Thank you Charles.

March 12, 2026
Unprompted review
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Reply from Specialty Life Insurance

Thank you for your kind feedback! We're so glad to hear that you had a positive experience and that everything was explained clearly.

Rated 3 out of 5 stars

Too lengthy for the phone.


I disliked the fact that it took too long with the questions. I noticed there was quite a few of repetition with the questions asked. I was actually on the phone for over an hour when promised it would take twenty minutes to a half-an-hour.

Overall the Insurance Broker was friendly and apologetic at times for the lengthy interview and questions.

February 20, 2026
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Reply from Specialty Life Insurance

Thank you for sharing your feedback. We apologize that the process took longer than expected and that some of the questions felt repetitive. Certain questions are required as part of the underwriting process to ensure the most accurate coverage recommendations, but we understand that this can sometimes make the conversation longer than anticipated. Your feedback is very valuable, and we will certainly keep it in mind as we continue working to improve our clients’ experience.

Rated 5 out of 5 stars

Quick

Quick, easy and hassle free!!

March 4, 2026
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Reply from Specialty Life Insurance

Hello Wayne, thank you for sharing your experience with us!

Rated 4 out of 5 stars

Very clear advice and a relatively…

Very clear advice and a relatively painless process compared to other insurance companies

March 3, 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello George, thank you for your kind feedback! We’re glad to hear the process was clear and smooth for you. We truly appreciate you sharing your experience.

Rated 5 out of 5 stars

Excellent customer service!!

The agent was very kind, patient and knew her job. The process of the questions is lengthy BUT she guided me thru perfectly!!

March 2, 2026
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Reply from Specialty Life Insurance

Hello Betty, thank you for sharing your experience with us!

Rated 1 out of 5 stars

NON stop calls and basically SPAM

NON stop calls and basically SPAM . the phone numbers are all random and cannot be called back. left no msg no details and if this is not a scam, i don't know what is this.

March 9, 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Joseline, apologies for the inconvenience. Please email us your phone number at info@specialtylifeinsurance.ca and we will ensure it is permanently removed.

Rated 1 out of 5 stars

I wanted to discuss my existing policy…

I wanted to discuss my existing policy with an agent. I called numerous times , emailed , left voice mails and no response. One time someone tried to call me and left me a voicemail. I returned call and that was the last time I heard from anyone. I finally got through to someone this morning and am cancelling my policy. If this is the kind of service provided then I would worry about what my loved ones would have to deal with when I’m gone.

March 10, 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Linda, we sincerely apologize for your experience and for the challenges you encountered. A client support representative will reach out to you shortly to review the matter and assist you further. Thank you for bringing this matter to our attention.

Rated 4 out of 5 stars

Got me a plan in my price range

Got me a plan in my price range. I guesss I wont know if they are good until I die.

March 9, 2026
Unprompted review
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Reply from Specialty Life Insurance

Thank you, Sheldon! We’re glad we could help you find a plan that fits your budget.

Rated 5 out of 5 stars

FRAUD SCAM

This company is crooked and they’re deceptive thieves. Their contact numbers don’t work you can’t reach anybody. They take money from your account before the due date. I try to charge you NSF fees, which I specifically stated I did not want to happen but they lied. This is a fraud this is a scam fake Company

December 2, 2025
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Reply from Specialty Life Insurance

Hello Joshua, we apologize for your experience and any inconvenience caused. A client support representative will be in touch shortly to address the issue.

Rated 1 out of 5 stars

What a waste of time. False information provided!

What a waste of time.. states it’s with CAA and gives CAA special discounts.
Spent over 1/2 hour on phone answering all medical questions only to find out they do not give any plan beyond 80 years (not 95 like stated) and do not offer CAA discounts! The quote given to me was the highest I have ever received and extremely less coverage (20k coverage compared to 500k coverage for more money than other companies based on the 500k!)

March 9, 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Jan, thank you for your review and apologies for the confusion you have experienced. Our affiliate website does provide information on CAA, for informational purposes, but it does not state that Specialty Life is offering the discount. However, we will ensure to update the content to avoid confusion going forward. We do appreciate bringing this matter to our attention.

Rated 1 out of 5 stars

Harassing cold calls !!

Harassing cold calls !!! I am recieving up to 10 calls a day and I have never heard of you before or even want you! I have repeatedly told you guys to stop calling me.

March 8, 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Ashley, apologies for the inconvenience. Please email us your phone number at info@specialtylifeinsurance.ca and we will ensure it is permanently removed.

Rated 4 out of 5 stars

Too new

The relationship between us is still too new to give any available feedback. I have no issue with the company.

March 7, 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Yvonne, thank you for sharing!

Rated 4 out of 5 stars

Satisfied customer

I felt like i was talking to a friend. I use to do financial planning before so i knew the lingo.

February 23, 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you, Angela! We’re glad the experience felt comfortable and easy.

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