Specialty Store Services Reviews 307

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality, ease of assembly, and how well they meet their needs. Many people appreciate the reasonable and competitive pricing, often noting that the value is superior to other options available. The delivery service is consistently highlighted for its speed and efficiency, with many orders arriving much sooner than expected. However, some people were dissatisfied with aspects of their order experience, including issues with receiving confirmation emails or tracking information. A few other people also felt that product descriptions or images were misleading, leading to expectations that weren't met, or that items arrived damaged due to insufficient packaging.

What people talk about most

Product

Clients share positive opinions on product quality and utility. Many reviewers praise the products as... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the ease of ordering, reasonable... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting extremely fast shipping... See more

Price

Customers had positive experiences with price, often describing it as fantastic, great, and fair. Many... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the products as well-made, solid,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The picture and description of the #3546 Outrigger Wall Display are very misleading. They show many parts that do not come with the set, and do not clearly indicate that they are extra. Buyer beware!... See more

Company replied

Rated 5 out of 5 stars

Edit: Got a very nice call apologizing for the mixup and telling me my order was on the way and they would not be charging me for shipping. Great customer service! The price is fantastic but I have... See more

Company replied

Rated 5 out of 5 stars

Specialty Store Services offer a great variety of items perfect for vendors. Everything is reasonably priced and delivery is fast. I have purchased several times and will continue to do so. Nadine Lac... See more

Company replied

Rated 5 out of 5 stars

I am very happy with my online shopping experience I had with Specialty Store Services. After doing my initial research I continued on and felt confident with the company and the better price...u... See more

Company replied



Company details

  1. Store Equipment Supplier

Written by the company

Since 1986 our second-generation family-owned and operated business has been helping retailers grow their business. We provide high-quality retail fixtures and store supplies backed by our 100% satisfaction guarantee. Our customer service department is second to none and we stock thousands of retail display and retail store supply items in our warehouse and are ready to ship. We have many exclusive displays and fixtures that you will not find anywhere else. From our lightweight folding grid panel display to our unique metal pegboard displays, we listen to our customers and strive to design innovative products that will help them succeed. Specialty Store Services is your one-stop shop for everything you need for profitable retailing: store displays, glass display cases, retail showcases, clothing racks, bags, shopping baskets and so much more. Centrally located in Chicago we ship nationwide. For over 30 years retailers nationwide have trusted Specialty Store Services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

307 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great products

Great products, good prices.

August 5, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Found exactly what I needed at a great…

Found exactly what I needed at a great price! thank you

August 5, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase and our prices! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Incredible customer service and high…

Incredible customer service and high quality products. Thank you!

July 31, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 3 out of 5 stars

Speed of delivery was good, missing hardware

Speed of delivery was good, quality checks missing. Two of the three handbag holders purchased were missing hardware to assemble.

July 2, 2025
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Reply from Specialty Store Services

Thanks so much for your order! We apologize that the hardware was missing. Here at Specialty Store Services, we take customer service very seriously. If you have not done so already, please call us at 800-999-0771. We will make certain you receive whatever you need.

Rated 5 out of 5 stars

Quick Deliveries / Easy purchases

Specialty Store Services' website is easy to use. The prices are fair. And my orders arrive very quickly which is greatly appreciated.

June 29, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 4 out of 5 stars

great product selection

we were very happy with the product selection and prices

July 16, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Nice quality item at a fair price and…

Nice quality item at a fair price and quick shipping!

July 8, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 2 out of 5 stars

Rude

I was contacted by a very rude and indignant person regarding my order. I canceled it immediately.

June 17, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We sincerely apologize. We take customer service very seriously here at Specialty Store Services, and this is not the type of feedback we are used to receiving. I'd be glad to speak with you about your experience if you like. My name is Marc and I'm the customer service manager. I can be reached at 800-999-0771.

Rated 5 out of 5 stars

Thank you for getting our items sent so…

Thank you for getting our items sent so quickly.

June 13, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 1 out of 5 stars

When sending ink tape the lid and…

When sending ink tape the lid and tightly package it. It came broken and dripping out the box onto my floors before I noticed it. The plastic pillows didn’t secure it.

June 12, 2025
Specialty Store Services logo

Reply from Specialty Store Services

I sincerely apologize for the damaged product and for the mess that it made. I have processed a refund for the full amount of your order. If you would like a replacement, or would like to discuss the issue, please call 800-999-0771 and ask for Marc. I am the customer service manager.

Rated 5 out of 5 stars

Quick shipping!

June 26, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Lightning fast shipping and great…

Lightning fast shipping and great prices!

June 23, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

FAST EASY CHECK OUT

FAST EASY CHECK OUT

June 26, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Awesome!

Awesome!! I’ve been trying to find a bushel basket for forever. I was thrilled when I saw you had them on your website. I could not believe how budget friendly they were!! Most places are charging double for baskets that are NOT as good as what you offer. THANK YOU for the great customer service and I hope you continue to offer your baskets! Thanks for giving me the opportunity to share my experience.

June 25, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 1 out of 5 stars
Specialty Store Services logo

Reply from Specialty Store Services

Thank you so much for your order. We apologize for the damage and frustration. I see that you spoke with Natasha, and she discounted the damaged cash register stand. I sincerely hope we were able to provide you with a satisfactory solution to the situation. Thank you for taking your time to provide feedback.

Rated 5 out of 5 stars

Great service

Great service, Fast delivery, items excellent quality.
Exactly the same as the online picture

June 13, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

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