Spectra Drive  Reviews 311

I just would like to say I highly recommend spectra drive, everytime I these speak to me they have loads of respect and they help everytime I need it Chenise is very helpful and respectful

I am very pleased with the service spectra have provided, they have kept me updated throught out the claim so im very pleased and would use them again

Genuinely the most despicable company I have ever dealt with. They lied to me multiple times, manipulated me & threatened to call the police on me, after I had chased them for a resolution. The first hire car had a punctured tyre as did the second. Appalling customer service & I’ve heard so many horror story’s since talking with friends/family with spectra.

When you are lost and shocked right after accident, their quick response including a tow truck is what you need. You don’t have to wait hours on the road.
Liam and Mathrew have been so understanding and I do appreciate that manner so much.

Spectra has been efficient and very organised from the minute I called them which is extremely helpful when youve had an accident and lost your car. Throughout the process they kept me informed and provided me with excellent service with the hire car. Would recommend them !

Quick recovery of damaged car, given hire car delivery of hire car by a lovely polite couple, non Fault accident, took 11 nearly 12 weeks to sort from other insurance company being difficult, delt mostly with James Griffiths who is an absolute credit to this company he was very reassuring dealing with my issues and my over thinking , always answered all my calls and questions efficiently, thanks James, James fought my corner when the other insurance company wanted to give me less money getting me full value.

Good customer service, kept me up to date the whole way through the process.

Absolutely diabolical, this so called company is completely irresponsible, my car was a right off, they collected,they gave to salvage department,they sold it on, we got parking fines and ended up with a CCJ because they didn't do there job correctly, I'm currently waiting for Tom to get back to me the so called boss after ringing 3 times 23/9/2025 and sending 6 emails, spoke to them Friday and apparently they were going to resolve this issue and get back to me today, scammers and scum , absolutely horrendous people with no morals or manners 🤬

I had to chase this company for hire car
Turns up 7pm Saturday evening drove down the road today lost all power twice once on roundabout then again on the motorway
Very bad there is no 24 hour help line

I was impressed by the quick delivery of a courtesy car, the staff were very approachable, supportive and helpful.they did a great job from the start.James Griffith and Becki Watson were very informative keeping me updated along the process.The claim was sorted efficiently. Well done spectra drive team for the excellent service.

Spectra have been absolutely Fantastic in regards helping me with providing me with a cover car and chasing the claim. Very effective, fast and reliable. All staff like Lucy and John were so friendly throughout this experience. Thankyou so much.

We were in a non fault accident and were put through to spectre drive who got us a hire car the same day we spoke to them, dealt with all the claim and Liam james and especially chenise were fantastic and very helpful with dealing with our claim and sorting everything out for us

I called spectra by mistake through Google search , I thought I'd called my own insurance Hastings. 3 days later I called my own insurance to query my claim to be told I hadn't logged a report 😲🫢🫢, any how after dreading my mistake , I can honestly say spectra have been amazing through every single step of my claim , courtesy car delivered next morning , got me £ 2000 more than I was expecting from my own insurance , I honestly couldn't fault them , I don't ever wish to be in an accident again but I wouldn't hesitate to use spectra again if the situation arose . Fantastic service , efficient , put you at ease from start to finish thankyou to James and Neil who have been amazing and made my process a walk in the park . Even allow extra time with courtesy vehicle no charge , my claim was a non fault of my own . Amazing service . Thankyou I'm a very happy customer

Honestly one of the worst companies to deal with, definately will not be using again if I get in a situation like this again. Kept on making statements that they can't stand on as a company, and when they recieved payment from the at fault insurer (from write off), keeps on making excuses why payment to myself not able to be made, or being delayed. Claiming to send emails requesting documents that were never received, claiming not to have received documents that have not been sent...they have had my money for over a week now and still not been paid, will be pursuing legal action if not received soon. Only thing they did well is get a good price for my car and get me into a hire car quite quickly but everything else has been a nightmare after that.

Superb action when my car was taken for repair. Quality hire car supplied within 5 hrs of my reporting an accident. James Griffiths was excellent all through my claim, giving advice and pushing through my payment as I had bought a new car on expectation of my payout. Big thank you to all at Spectra.

Amazing service , compassionate and very responsive speedy service thank you so much James that is the fastest recovery pick up in history would highly recommend

Spectra drive were great with the hire car I received one within 24hrs after an accident that wasn’t my fault. The car is perfect for my needs with my two children and in great condition, clean and tidy. My car ended up being written off and from that decision the process took forever. They were requesting documents and evidence from me which I gave them, but then they would ask me for them again and again. Eventhough, I had already sent the previously, but they obviously couldn’t find in their emails. I called regularly for updates because I felt like it wasn’t moving forward and each time I was just told to send over docs they already had. Finally, I called again for an update and somebody called James Griffiths picked the phone up. He was absolutely amazing. He sorted it all out straight away for me and gave me lots of reassurance about the next steps. He made sure everything he needed was on file and he did the final step so I could receive payment for my broken car. I later found out that some of their emails are automatically generated so if you need something, I would definitely call them rather than email.

Having never been involved in a serious crash before having spectra to guide me through all the process was invaluable.i had a courtesy car delivered within a couple of days and my car taken away to be assessed, eventually the engineer declared it a total write off . spectra took control of everything and secured the at fault companies insurance pay out very quickly and enabled me to settle with my hire company on a total loss basis and answered any of my doubts or queries efficiently and professionally.

Spectra Drive dealt with my hire claim from start to finish. Effortless journey. Would highly recommend.

James dealt with most of my enquiries. He was upbeat and came over as positive and reassuring. He answered all my queries and concerns and cleared up any issues which concerned me, no matter how small they were.
When James wasn't there, the other staff were very helpful. again answering any questions I had. Every one was efficient and had good knowledge of how the system worked
I was very impressed with the confidence and reassurance given to me and have mentioned this to other people