I couldn't get verified. I sent 3 bank statements, which have all the information they required (name, address, tax number, address of residence etc), but rejected my verification because "not enough... See more
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Holding $116.78 USD for 5 days - No Support - Order #1809997 Review: I paid for an Amazon card (Order #1809997) via USDT. Support Ticket #52856 confirmed my payment was received, but they are now gho... See more
I am not their client yet. Had many questions where I could not find info on spectrocoin web site. Reached LIVE text chat - agent RYAN was quick in replies, unfortunately he could not serve me in full... See more
Company replied
Be aware! Definitely a scam from Latvia. If you have money in SpectroCoin, they will block access to your account. After contacting support, they send you an authentication request. You must provide... See more
Company details
Written by the company
SpectroCoin is an all-in-one solution for cryptocurrencies offering a blockchain wallet, a brokerage platform, prepaid cards, and payment processing services. The platform supports a number of major cryptocurrencies such as BTC, ETH, DASH, LTC, XEM, XRP, and XLM along with a few stable coins, and a variety of fiat currencies, all of which amount to more than 20 different currency options. With another 20 deposit and withdrawal options including bank transfers, Skrill, Neteller, Payeer, and others SpectroCoin provides seamless exchange processing. Entrepreneurs and businesses looking to have a crypto-friendly payment gateway can use SpectroCoin’s simple, robust and ready-to-deploy services such as e-commerce plugins and payment processing APIs.
Contact info
Narva mnt 7b, 10117, Tallinn, Estonia
- +3726838000
- helpdesk@spectrocoin.com
- spectrocoin.com
You should know
2.5
Poor
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Blocked account
I have an account and they have blocked it and don’t do the verification for unlock it.
They take my money yet and I can’t do nothing.
I’m waiting for 2/3 month.
Now, they don’t respond on my email.
January 21, 2025
Unprompted review
Reply from SpectroCoin
Hello, Thank you for your feedback. We would like to inform you that we reached out to you via email on January 21, 2025, to notify you that the verification process is currently under review. We sincerely apologize for the inconvenience caused. Our primary objective is to maintain a secure and equitable environment for all our clients, and we take the activity of each account seriously to uphold these standards. We acknowledge your concerns regarding the account and want to assure you that any actions taken are in accordance with our company policies, which prioritize the protection of both our clients and the wider community. We would be pleased to assist you further with any specific questions you may have through our support channels, ensuring that your concerns are addressed as thoroughly as possible.
They are scammers
They are scammers. I lost all my money.
I been inactive for awhile and wasn't able to login with my password which is correct because I have written it down.
Reset password never send me an email to reset my password.
After contacting customer service, they say they will look into it.
They get back after a very long time and say the problem has been solved.
But it isn't solved and I can't login and get to my funding.
Contacted several times and it is always the same. Now many months later, I got the same response and I still can't login into my account.
This issue has been supposed to be solved 3-4 times already.
I am waiting for them to solve the issue once again.
January 15, 2025
Unprompted review
Reply from SpectroCoin
Hello, Thank you for your feedback. Our primary objective is to maintain a secure and equitable environment for all our clients, and we take the activity of each account seriously to uphold these standards. We acknowledge your concerns regarding the account and want to assure you that any actions taken are in accordance with our company policies, which prioritize the protection of both our clients and the wider community. We would be pleased to assist you further with any specific questions you may have through our support channels, ensuring that your concerns are addressed as thoroughly as possible.
No verification done for a month!
It's been a month since I've uploaded my document verification and still no verification done, such a bad and slow service
January 13, 2025
Unprompted review
Reply from SpectroCoin
Hello. We sincerely apologize for any inconvenience you may have encountered. To uphold the integrity and safety of our services, we are compelled to strictly adhere to legal regulations. This encompasses the verification process, a common practice among financial institutions to ensure compliance.
Excellent service
January 7, 2025
Unprompted review
Reply from SpectroCoin
Thank you for your feedback! Please do not hesitate to contact us if you have any further concerns.
Good support but it's take very long…
Good support but it's take very long time for verification
Need to be easy and fast
December 29, 2024
Unprompted review
Reply from SpectroCoin
Hello. Thank you for your feedback! We sincerely apologize for any inconvenience you may have encountered. To uphold the integrity and safety of our services, we are compelled to strictly adhere to legal regulations. This encompasses the verification process, a common practice among financial institutions to ensure compliance.
I’m waiting now 3 month for…
I’m waiting now 3 month for verification. fake people.
all the time says.... to change the browser remove your browser cookies, and change mobile, but it did not unblock my account.
January 7, 2024
Unprompted review
Reply from SpectroCoin
Hello. We sincerely apologize for any inconvenience you may have encountered. To uphold the integrity and safety of our services, we are compelled to strictly adhere to legal regulations. This encompasses the verification process, a common practice among financial institutions to ensure compliance.
USDT transaction not executed. Card load from EUR wallet as well and it says processed
Six hours ago I have loaded the card I have with them as usually 60 EUR, always is instant but now not although in history it says processed and no money in my wallet. Also I have made USDT withdrawal which takes two minutes and it also says processed and is not in my wallet to which I have sent the USDT. So it passed six hours since I have loaded card and there are no funds in my card (takes seconds) and three hours since my USDT withdrawal (it takes two minutes).
Just to know with whom you are dealing or if you want to open new account with whom you will be dealing with.
Chat transcript with support ( I have contacted them six times)
EmilySat, 04 Jan 2025 18:01:52 CETHello, how may I help you?Emily18:01Hello, it's Emily here!A I18:02Where is my money
AI18:02Attachments:
.png
AI18:02Two hours ago processed USDT
A I 18:02USDT transaction takes two minutea
A I18:03EUR wallet card load 5 hours agoEmily18:03Dear Client, kindly note that at this moment the issue regarding USDT withdrawal and card load are forwarded to our department in charge. We apologize for the inconvenience.
A I18:03Attachments:
Screenshot.png
A I18:03It takes seconds to load cardEmily18:04I completely understand your frustration.
AI18:04Do not give me generic answers
AI18:04I want resolution now
A I18:04I am logging in to my trustpilot nowEmily18:04Please note that I have provided all the necessary information. Currently the department in charge is working on your inquiry. Apologies for the inconvenience.
AI18:05Resolution now
AI18:05Contact them now
AI18:05And resolve it
A I18:05My money I want
Emily18:06Kindly note that I already contacted them and the issue is escalated, however I cannot guarantee a specific time frame. Apologies for the inconvenience.
A I18:06Ok I am posting it online
Emily18:07We apologize for the inconvenience. Once there is a response from our department in charge, you will be notified immediately.
Emily18:07We kindly ask for your patience.
A I18:08I will wait more 30 minutes and will come back if I do not see my money I will start posting everywhere. My last review had 1k view
Emily18:09I understand that some patience is needed, however our department is aware of the issue. Once the issue is solved, you will immediately be informed.Emily18:09Once again apologies for the inconvenience caused.
AI18:09You have half an hour
A I18:09Half an hourEmily18:09Unfortunately, there is no estimated time frame however rest assured it will be done as soon as possible.
Al I18:10Ok i will post everywhere in half an hour
January 4, 2025
Unprompted review
Reply from SpectroCoin
Dear Aleksandar, We would like to inform you that the issue has been resolved. Our Customer Support Team has escalated and prioritized your concern, and they have kindly communicated this to you. We appreciate your patience throughout this process. For your reference, please find our legal terms and conditions at the following link: https://spectrocoin.com/en/terms.html. Apologies for the inconvenience caused.
do not use this shit of website
do not use this shit of website, i do what orger do in 2017 and now my account is blocked !! i can t access, i try by support and nothing from them.. inly need to wait , they out again me make kyc
January 2, 2025
Unprompted review
Reply from SpectroCoin
Hello, Thank you for your feedback. Our primary objective is to maintain a secure and equitable environment for all our clients, and we take the activity of each account seriously to uphold these standards. We acknowledge your concerns regarding the account and want to assure you that any actions taken are in accordance with our company policies, which prioritize the protection of both our clients and the wider community. We would be pleased to assist you further with any specific questions you may have through our support channels, ensuring that your concerns are addressed as thoroughly as possible.
They don’t do verification
I’m waiting now 2 month for verification. It is still pending. I can’t withdraw my Euro’s. I have to exchange it to coins (expensive) and do an exchange to another host.
I send ssveral e-mails, all faque reactions.
December 16, 2024
Unprompted review
Reply from SpectroCoin
Hello, We sincerely apologize for any inconvenience you may have encountered. In order to uphold the integrity and safety of our services, we are compelled to strictly adhere to legal regulations. This encompasses the verification process, a common practice among financial institutions to ensure compliance. The exchange rates at the 'Exchange' section in the top menu are established by SpectroCoin, therefore, our final suggested price visible in the mentioned section may differ from the average crypto market price at a particular moment. At SpectroCoin, we aim to provide the most convenient way to buy and sell cryptocurrencies instantly at the best possible price at the current moment.
Great support great functions
great keep continued support i like the services
November 27, 2024
Unprompted review
Reply from SpectroCoin
Thank you for your feedback. Please do not hesitate to contact our Support team if you have any concerns.
Reply from SpectroCoin
Thank you for your feedback. Please do not hesitate to contact our Support team if you have any concerns.
Can't connect to my account, support service doing nothing
Same problem as Madame Levy here,
I created an account back in 2017, have all the proofs on my email.
I tried to get back my account since March 2024 because I invested in Bankera seed in 2017.
Customer Support is inexsistent, always saying "Note that our responsible department is checking your verification, it will be reviewed as soon as possible, We kindly ask for your patience"
I think I have been enough patient since March 2024.
You deserve a law suit for being such crooks. You have no right to dispose to people money like this.
December 16, 2024
Unprompted review
Reply from SpectroCoin
Hello, Thank you for your feedback. Our primary objective is to maintain a secure and equitable environment for all our clients, and we take the activity of each account seriously to uphold these standards. We acknowledge your concerns regarding the account and want to assure you that any actions taken are in accordance with our company policies, which prioritize the protection of both our clients and the wider community. We would be pleased to assist you further with any specific questions you may have through our support channels, ensuring that your concerns are addressed as thoroughly as possible.
it's a company that doesn't fulfill…
it's a company that doesn't fulfill what it offers, sepa instant payments don't work there, because you have to ask for your money to be added to the account, they answer from the beginning, then turn off the chat and don't answer anymore, I won't use this platform anymore and I don't recommend it to everyone else either
December 13, 2024
Unprompted review
Reply from SpectroCoin
Dear Andris, please be informed, that we offer SEPA and SEPA instant. However, sometimes financial institutions process the payments as regular SEPA which could take up to 2 business days to reach us. Furthermore, we want to assure you that assets are processed to your accounts as fast as possible. We thank you for your feedback and apologize for the inconvenience caused.
Clearly they have purchased positive…
Clearly they have purchased positive review! I had cripto stored that I would check from time to time but since I wasn't actively purchasing I was charged fees that zeroed my wallet (worth around 300€). All of it is a scam! Run away
November 28, 2024
Unprompted review
Reply from SpectroCoin
Hello. Please be advised that, as mentioned in our Terms and Conditions, the administration fee is applied for clients who are inactive for 12 months, i.e. not making any transactions. You may find more detailed information in point 6.2 here: https://spectrocoin.com/en/terms/general-terms-and-conditions.html
We sincerely apologize for the inconvenience.
I am a new user and have not used the…
I am a new user and have not used the wallet yet but the support team is fast and good
December 12, 2024
Unprompted review
Reply from SpectroCoin
Thank you for your feedback. Please do not hesitate to contact our Support team if you have any concerns.
They deleted my account and I lost 2…
They deleted my account and I lost 2 ethereum that I bought
December 5, 2024
Unprompted review
Reply from SpectroCoin
Hello. Please be advised that, as mentioned in our Terms and Conditions, the administration fee is applied for clients who are inactive for 12 months, i.e. not making any transactions. You may find more detailed information in point 6.2 here: https://spectrocoin.com/en/terms/general-terms-and-conditions.html
We sincerely apologize for the inconvenience.
Very fast response and great help.
Very fast response and great help.
December 5, 2024
Unprompted review
Reply from SpectroCoin
Thank you for your positive feedback! Please do not hesitate to contact our Support Team if you have any concerns.
nice platform and good support team
nice platform and good support team
December 3, 2024
Unprompted review
Reply from SpectroCoin
Thank you for your positive feedback! Please do not hesitate to contact our Support Team if you have any concerns.
Big scammers
Big scammers, don't use this site at all. They stopped replying to my emails. Need to sue them
June 4, 2024
Unprompted review
Reply from SpectroCoin
Dear Steve,
Please be aware, that we are unable to locate any conversation with our Support team about your concern. We kindly ask you to contact us at helpdesk@spectrocoin.com in order to assist you further with your concern. We apologize for any inconvenience caused.
My account has been blocked for over a…
My account has been blocked for over a month due to a payment of 65k euros. I have provided all the necessary documents and responded to all the requests, but I still haven't received a response. Despite numerous attempts to contact them via email, my messages are being ignored. This situation is causing significant inconvenience and disappointment with the service. I've involved the Sweden's financial supervisory authority and Getback.store though they advised to wait, but it's been over a month already but the latter followed up with the case and my money was returned peacefully.
September 4, 2024
Reply from SpectroCoin
Dear Georgi Radev, Thank you for your feedback. Our primary objective is to maintain a secure and equitable environment for all our clients, and we take the activity of each account seriously to uphold these standards. We acknowledge your concerns regarding the account and want to assure you that any actions taken are in accordance with our company policies, which prioritize the protection of both our clients and the wider community. We would be pleased to assist you further with any specific questions you may have through our support channels, ensuring that your concerns are addressed as thoroughly as possible.
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