Spectrum One Hair Reviews 

285
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the hair extensions, often describing them as outstanding and the best they have used, lasting for extended periods. Many highlight the natural look and feel, appreciating the wide range of colors. Reviewers also commend the staff for their supportive, professional, and helpful approach, noting the amazing, efficient, and prompt customer service. However, some customers noted concerns regarding the hair's durability. A few mentioned experiencing significant shedding and hair loss, with extensions becoming thin or bald after a short period. This led to disappointment for some when the product did not meet premium expectations or when issues arose within the guarantee period.

What people talk about most

Product

Consumers consistently express high satisfaction with the product, particularly praising the amazing quality... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the hair as amazing, outstanding,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the amazing quality and promptness... See more

Service

Customers consistently report positive experiences with the service, highlighting its excellence in every... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a good extensions course from start to finish. I learnt so much, not just the application but placement, blending and aftercare too. Katie was really supportive and answered every question withou... See more

Company replied

Rated 5 out of 5 stars

Started using Spectrum hair extensions around 4 years ago and have never gone back. The colour selection is amazing and are constantly refreshing us with new shades. The quality is amazing, with the... See more

Company replied

Rated 5 out of 5 stars

Beautiful hair quality and styles The wavy clip one piece is perfect and so natural. The cut of the layers is so natural and not found in hair extensions that are of this quality. I have tried so m... See more

Company replied

Rated 5 out of 5 stars

I completed the Nanos & I-Tip online course about a month ago now. The course was so easy to follow and very detailed, I loved that I could keep referencing back to the videos. I then did three nano a... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Hair Extension Technician
  3. Hair Product Store
  4. Hair Salon
  5. Hairdresser

Written by the company

Spectrum One Hair Extensions are a luxury human hair extensions brand offering 100% human Remy hair. All of our hair is double drawn, cuticle correct and available in four methods; Tapes, Weaves, Nanos & I-Tips in a range of lengths, thickness and colours including Flat Colours, Mixed Colours, Bespoke Blends and Perfect Blondes. We have a choice of 31 handpicked colours so have almost every hair colour covered. Trade Accounts are available for hair professionals. We also offer award winning and Habia endorsed hair extension education both in salon and online which are all taught by Spectrum One Hair brand owner and lead educator, Katy Grimshaw. Why Us? - The quality of our hair is amazing and so durable. It will last a minimum of 9 months easily with the correct aftercare. - Spectrum One Hair is created by a hairdresser with 15 years experience for fellow professionals. - Our hair is ethically sourced from trusted suppliers. - We offer a high level of customer service and pride ourselves in client satisfaction. -There is no Trade minimum spend or startup order. -You don't have to have completed education with Spectrum One to hold a trade account.

Spectrum One Hair Extensions

Written by the company

Luxury human hair created by professionals for professionals.
Spectrum One Hair has been sourced from the most trusted suppliers around the globe! We're proud to say that the hair we use is totally unbeatable. Discover our range of 30+ bespoke colours online now in five of the most popular extension applications.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

285 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(285)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent website, top quality products

Excellent website, Very good quality hair samples ring. Superior quality hair. Highly recommended

March 6, 2024
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Ingrid,

Thank you for your review, we're so glad to hear that you love the quality of our professional hair and was happy with our hair colour ring too.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us.

Have a lovely day!

Thank you,
Aoife

Rated 5 out of 5 stars

The staff ...I've never been to a…

The staff ...I've never been to a training course where the staff was so Approachable plus endless drink offers made me and my model feel right at home . Well done team so much so I've booked in to get my own hair done with you x

February 20, 2024
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Jennifer,

Thank you for your review, so glad that you loved our recent Spectrum Academy course day.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we'll look forward to seeing you in the salon!

Have a lovely day :)

Thank you,
Aoife

Rated 5 out of 5 stars

Amazing training

Did some training here and what a absolute day from start to finish ! Amazing team very professional and knowledgeable! I loved it that much I've booked another course with them for March.

February 12, 2024
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Rebecca,

Thank you for your review and we're so happy to hear that you loved our recent Academy training day! So much so that you booked on again, that's fab to hear :)

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries in the future, please don't hesitate to contact us.

Have a lovely day!

Thank you,
Aoife

Rated 5 out of 5 stars

I won a recent competition with…

I won a recent competition with spectrum hair, i was delighted to have won in the first place but wjen the hair extensions and hair products arrived ive been thrilled with what good quality they both are. I fit hair extension myself and have always used another well known brand, after being so impressed with spectrum i will be definately doing future client orders with them. Highly recommended xx

January 25, 2024
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Thank you for your review and we're so happy to hear that you love your haircare products and the quality of our professional hair. We hope your clients start to love our professional hair too!

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries in the future, please don't hesitate to contact us.

Have a lovely day :)

Thank you,
Aoife

Rated 5 out of 5 stars

Top quality hair never fails me or my…

Top quality hair never fails me or my customers ❤️❤️

January 26, 2024
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Jonna,

Thanks so much for your review and your kind words, we love to hear that you and your customers are always happy with the quality of our professional hair extensions.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries in the future, please don't hesitate to contact us.

Have a lovely day!

Thank you,
Aoife

Rated 5 out of 5 stars

Amazing knowledge and course!!

I can not thank katy and all the team enough for their tape extension course. I was blown away by katys knowledge, and she was also very inspiring! I learnt so much I can not wait to get some more practice in! I walked in with no extension theory knowledge and have walked away feeling much more confident.
Thank you once again! Although I will most definitely be back in future for different courses.

January 15, 2024
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Olivia,

Thanks for your amazing review and your kind words. We're so happy to hear that you enjoyed our Spectrum Academy Course day and left feeling confident in your new skills.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries in the future, please don't hesitate to contact us. We'll look forward to seeing you on our future courses :)

Have a lovely day!

Thank you,
Aoife

Rated 5 out of 5 stars

Never would I go anywhere else for my…

Never would I go anywhere else for my hair. Always get a year or more out of it if looked after staff very friendly too and very helpful

December 20, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Natasha,

Thanks for such a lovely review, we're so glad to hear that you love your Spectrum hair and get such a long wear out of it when being well looked after.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear of your kind comments too.

Have a lovely day!

Thanks,
Aoife

Rated 5 out of 5 stars

Amazing quality and colour

Fast delivery, the quality of the extensions are amazing! They don’t mat or tangle easily and they’re really soft. The colour match that they did for me online is perfect and you can’t even tell they’re extensions. Highly recommend!

April 20, 2023
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Ellie,

Thanks for such a great review! We're so glad that you think our luxury professional hair extensions are amazing too & that you found our online colour matching services quick & easy :)

Your feedback helps us to maintain and improve our services so we're really grateful.

Have a lovely day!

Thanks,
Aoife

Rated 5 out of 5 stars

Fantastic hair and service

Fantastic hair and service
I’ve used Spectrum for 5 years and wouldn’t use any other brand. My clients love them and I do myself. Megan is always so helpful too

October 30, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Katie,

Thanks for such a lovely review, we're so glad to hear that you & your clients love their Spectrum Hair.. especially after using it for 5 years! We're always so grateful for our loyal clients and their feedback.

Your feedback helps us to maintain and improve our services and we agree, our office manager Megan is always super helpful! :)

Thanks,
Aoife

Rated 5 out of 5 stars

great for next day

September 14, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi David,

Thanks for your review and we're glad to hear that you love our quick next day delivery service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Thanks,
Faye

Rated 5 out of 5 stars

Amazingly Fabulous

Were do I start, I love this company,
the quality of the hair is superior to other brands, every client I do are in love with their hair.
The customer Service is amazing, they go above and beyond with the help and advice, everyone you speak to are friendly and knowledgeable.

SpectumOne are my go to brand for hair extensions and I couldn’t recommend them any higher ❤️

September 4, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Arran,

Thanks so much for your review, we really loved this one and appreciate your kind words! We're glad to hear that you love the quality of our professional hair and that your clients always leave loving their hair too.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear of your comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Thanks,
Faye

Rated 5 out of 5 stars

Absolutely love going to Spectrum One…

Absolutely love going to Spectrum One for my hair done, always made to feel welcome, great atmosphere, friendly staff and amazing coffee!

Had Spectrum tapes in for 7 months and they are still like new, so full and soft. I was given lots of advice on aftercare including products, which has really helped. People always compliment me on how natural the extensions are, as they are usually surprised I have them in. Alysia does an amazing job of my colour and, as requested, it’s still a low-maintenance blonde which suits my busy lifestyle!

July 17, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Rachael,

Thanks for your review and we're so glad to hear that you love our Tape extensions and coming into our Spectrum One salon to get them fitted. We do love the coffee there too!

Your feedback helps us to maintain and improve our services and our salon team will be so pleased to hear of your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Thanks,
Faye

Rated 1 out of 5 stars

Says I can’t refund the item if I’ve…

Says I can’t refund the item if I’ve opened the plastic

August 1, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Elizabeth,

Thank you for your feedback we're very sorry to hear that you're unhappy. This is only the case for our synthetic hair clip ins as this is a hygiene issue as once they've been opened they cannot be resold. It's in clear packaging so that you can easily see if the colour matches your hair without having to take it out of the packaging.

Kind Regards,
Meda

Rated 5 out of 5 stars

Always excellent customer service

Always excellent customer service! Quality products

August 1, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Elliot,

Thank you for your review, glad you love our hair and we always strive for the best service. It's always a pleasure to receive this feedback from our loyal customers.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Good service

July 16, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Alison,

Thank you for your review, we always strive for the best service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Quality

Amazing service quality of the hair is perfect

July 17, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi,

Thank you for your review, glad you love our hair and we always strive for the best service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Brilliant course

Brilliant course, Katy is amazing at what she does and is so knowledgeable on all aspects of the course and the hair extensions.

June 6, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Emma,

Thank you for your review, glad you enjoyed our hair extension course, we hope to have you on another course in the future.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

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