Spectrum One Hair Reviews 

285
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the hair extensions, often describing them as outstanding and the best they have used, lasting for extended periods. Many highlight the natural look and feel, appreciating the wide range of colors. Reviewers also commend the staff for their supportive, professional, and helpful approach, noting the amazing, efficient, and prompt customer service. However, some customers noted concerns regarding the hair's durability. A few mentioned experiencing significant shedding and hair loss, with extensions becoming thin or bald after a short period. This led to disappointment for some when the product did not meet premium expectations or when issues arose within the guarantee period.

What people talk about most

Product

Consumers consistently express high satisfaction with the product, particularly praising the amazing quality... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the hair as amazing, outstanding,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the amazing quality and promptness... See more

Service

Customers consistently report positive experiences with the service, highlighting its excellence in every... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a good extensions course from start to finish. I learnt so much, not just the application but placement, blending and aftercare too. Katie was really supportive and answered every question withou... See more

Company replied

Rated 5 out of 5 stars

Started using Spectrum hair extensions around 4 years ago and have never gone back. The colour selection is amazing and are constantly refreshing us with new shades. The quality is amazing, with the... See more

Company replied

Rated 5 out of 5 stars

Beautiful hair quality and styles The wavy clip one piece is perfect and so natural. The cut of the layers is so natural and not found in hair extensions that are of this quality. I have tried so m... See more

Company replied

Rated 5 out of 5 stars

I completed the Nanos & I-Tip online course about a month ago now. The course was so easy to follow and very detailed, I loved that I could keep referencing back to the videos. I then did three nano a... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Hair Extension Technician
  3. Hair Product Store
  4. Hair Salon
  5. Hairdresser

Written by the company

Spectrum One Hair Extensions are a luxury human hair extensions brand offering 100% human Remy hair. All of our hair is double drawn, cuticle correct and available in four methods; Tapes, Weaves, Nanos & I-Tips in a range of lengths, thickness and colours including Flat Colours, Mixed Colours, Bespoke Blends and Perfect Blondes. We have a choice of 31 handpicked colours so have almost every hair colour covered. Trade Accounts are available for hair professionals. We also offer award winning and Habia endorsed hair extension education both in salon and online which are all taught by Spectrum One Hair brand owner and lead educator, Katy Grimshaw. Why Us? - The quality of our hair is amazing and so durable. It will last a minimum of 9 months easily with the correct aftercare. - Spectrum One Hair is created by a hairdresser with 15 years experience for fellow professionals. - Our hair is ethically sourced from trusted suppliers. - We offer a high level of customer service and pride ourselves in client satisfaction. -There is no Trade minimum spend or startup order. -You don't have to have completed education with Spectrum One to hold a trade account.

Spectrum One Hair Extensions

Written by the company

Luxury human hair created by professionals for professionals.
Spectrum One Hair has been sourced from the most trusted suppliers around the globe! We're proud to say that the hair we use is totally unbeatable. Discover our range of 30+ bespoke colours online now in five of the most popular extension applications.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

285 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

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See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(285)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality

Good quality, I love my hair. I'm really impressed, finally got a worth for my money.

June 11, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Adetoun,

Thank you for your review, glad you love our hair and we always strive for the best service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

I use spectrum hair on myself and…

I use spectrum hair on myself and clients, never had a problem! The hair feels and looks amazing and lasts longer than other hair brands I used before using spectrum. Would only buy this hair now!

June 16, 2023
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Summer,

Thank you for your review, glad you love our hair. It's always a pleasure to receive this feedback from our loyal customers.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Hair good quality

Hair good quality
Service good quality
Delivery and speed - good quality

Over all great company to work with

May 31, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Jack,

Thank you for your review, glad you love our hair and we always strive for the best service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

fantastic day of education

Myself and the team spent the day with the guys at Spectrum One learning tape extensions. Katy and the team made it a really enjoyable and informative day. The quality of the hair is incredible cant recommend them enough

May 22, 2023
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Paul,

Thank you for your review, glad you enjoyed our tape extension course and love our hair extensions, we hope to have you on another course in the future.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Amazing course honestly didn’t want to…

Amazing course honestly didn’t want to leave 🤣 salon is absolutely beautiful and Katy and her team are amazing !
Learned so much I will be doing any course that comes available❤️

May 22, 2023
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Chantelle,

Thank you for your review, glad you enjoyed our hair extension course and you left our course feeling confident, we hope to have you on another course in the future.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Affordable price

Good quality and nit expensive

April 27, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Daiva,

Thank you for your review, glad you love our hair.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

A great online weft course

A great online weft course, really detailed and helpful. I have now started purchasing the hair and the quality is unbelievable, my clients love the hair too. An amazing quality brand overall.

April 4, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Megan,

Thank you for your review, glad you love our hair and have found our online academy course helpful.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Diana,

Thank you for your review, glad you love our hair and we always strive for the best service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

great customer service and fabulous…

great customer service and fabulous hair !!!

March 31, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi,

Thank you for your review, glad you love our hair.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

The best hair extensions

I have the Spectrum One Shh weave and tape extensions installed since January 2023 and I’m truly in love with my hair.

I’ve never worn hair extensions in the past not even clip in hair extensions but after seeing all the stunning transformation on their social pages I was persuaded to give them ago and I’m so glad I have. I also find the educational reels very helpful to ensure I take the best care of my hair extensions.

April 19, 2023
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Meda,

Thank you for your review, glad you love our hair and find our social content helpful.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Emily

Rated 5 out of 5 stars

Undoubtedly the best on the market!

Undoubtedly the best on the market. I was seriously fed up of forking out a lot of money for new extensions and having them turn dry and brittle within a few months. So happy to have found Spectrum a few years back. It really does last and I have really put it to the test, going away and washing it in the hard water, washing it probably too much in general due to exercise and even dying the hair in salon to achieve a more custom blend. It stays soft and beautiful. Now I am looking to go back dark again and will not hesitate buying from Spectrum.

December 8, 2022
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Kirsten,

Thank you for your review, glad you love our hair. We always strive to provide the best customer service. It's always a pleasure to receive this feedback from our loyal customers.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

AMAZING

Not only is the quality of hair the best, the staff are so polite and very helpful.

Ive been getting my supply of hair extensions from them for 1year now and every experience has been amazing.

Ive been a barber for 10yrs and been doing hair extensions now for 3 years. Previously i used Beauty Works but there quality is no where near as good as Spectrum. Spectrum hair doesn’t shed which is common with extensions.

Again the hair quality is amazing and the staff are lovely.

April 14, 2023
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Wesley,

Thank you for your review, glad you love our hair. We always strive to provide the best customer service. It's always a pleasure to receive this feedback from our loyal customers.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Marina,

Thank you for your review, glad you love our hair. We always strive to provide the best customer service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Such reliable quality

Such reliable quality! We love spectrum one hair!

March 9, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Salon Rouge,

Thank you for your review, glad you love our hair. We always strive to provide the best customer service. It's always a pleasure to receive this feedback from our loyal customers.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Fantastic hair & great customer service

The best hair & great customer service

unfortunately what I ordered was out of stock but the system let me order, so I was contacted by Megan who offered alternative products in my selected colour shade, order changed at no extra cost, and still shipped out & received on time. Thank you Megan

March 15, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Shelley,

Thank you for your review, glad you love our hair. We always strive to provide the best customer service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Beverley,

Thank you for your review, glad you love our hair and we always strive to provide the best customer service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

My first order

My first order. Absolutely blown away by the quality of the hair. It’s so soft and silky and the mix of colour is beautiful. Hoping to have found my forever new supplier. Truly 5 star.

March 17, 2023
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi,

Thank you for your review, glad you love our hair.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Absolutely stunning quality hair…

Absolutely stunning quality hair extensions... I've been using SpectrumOneHair professionally for around 3 years now and never had a bad experience and neither have my clients. Would highly recommend for the quality and customer service.

March 1, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Emmerson,

Thank you for your review, glad you love our hair. We always strive to provide the best customer service. It's always a pleasure to receive this feedback from our loyal customers.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Best hair I’ve ever used and the…

Best hair I’ve ever used and the postage is so quick!

March 14, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Kirsty,

Thank you for your review, glad you love our hair. We always strive to provide the best customer service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

I am so happy with all the products I…

I am so happy with all the products I buy through spectrum one. The staff are all amazing and always make me feel very welcome. I always look forward to my next appointment.

February 14, 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Nicola,

Thank you for your review, glad you love our hair. We always strive to provide the best customer service. It's always a pleasure to receive this feedback from our loyal customers.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

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