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SPECTRUM (ex Graffitishop) Reviews 

9,400
•
TrustScore 5 out of 5

4.8

Art Supply Store
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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that shipping is remarkably fast and reliable, often arriving even earlier than expected across various international locations. Buyers are consistently impressed by the wonderful variety of top-notch items, vibrant colors, and reasonable pricing structures offered. Many people also appreciate receiving pleasant little surprises like extra gifts included securely inside their well-packed parcels. Though some customers experienced minor issues with specific products, such as faulty ink flow, missing parts, or damaged goods upon delivery. Others noted occasional challenges with double items in mystery boxes or minor delivery delays caused by external couriers.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting amazing items, stunning ink, and... See more

Delivery service

Users describe positive interactions with delivery_service, consistently praising the fast shipping times and... See more

Quality

Customers consistently note positive experiences with quality, praising the stunning ink, amazing colors, and... See more

Order

Clients share positive opinions on order, highlighting extremely fast shipping times and items arriving in... See more

Price

Reviewers highlight positive aspects of price, noting very sharp costs, nice sale objects, and a great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall thats great seller. Had a tiny delivery issue which could be caused UPS ireland, however everything was resolved quickly and without any problems so HUGE love for customer care. Good contact... See more

Rated 5 out of 5 stars

I bought from Canada and was pleased that shipping went extremely well and fast — almost next day delivery! The shipping cost was reasonable and everything came well packaged. My only disappointment w... See more

Rated 5 out of 5 stars

Having browsed this site on and off for a long time as I wanted to try out Grog graffiti markers, I finally placed an order and just WOW! I ordered 66 individual items, each one perfect, nothing missi... See more

Rated 5 out of 5 stars

I just discovered your site through Instagram. Great variet in brands and products. Also very sharp prices and some really nice sale objects. Made a first order and it arrived in The Netherlands super... See more

Company details

  1. Art Supply Store
  2. Book Store
  3. Hobby Store
  4. Paint Manufacturer
  5. Stationery Store
  6. Streetwear Store

About SPECTRUM (ex Graffitishop)

Written by the company

SPECTRUM è lo store culturally-motivated rivolto alla community che lavora a fianco di Graffitishop dal 2009.

SPECTRUM e Graffitishop sono diventati una cosa sola. Stessa crew, con la qualità di sempre.

SPECTRUM nasce a Milano negli anni Duemila, diretta espressione di quella scena underground dove graffiti, skateboarding, hip hop, rave culture si fondevano con forme di hacking e coding, creando la base perfetta per lo sviluppo di nuovi linguaggi.

SPECTRUM è una realtà 100% indipendente e self-owned, guidata da un approccio DIY condiviso a ogni livello, dalla community alla boardroom. La mission di SPECTRUM è quella di offrire alla sua community gli strumenti per partecipare a quella scena culturale underground che si sviluppa fuori dal mainstream.

Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(9,400)

275 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Really pleased with Spectrum

Really pleased with Spectrum. I live in the Netherlands and both orders arrived within 5 days. The website is clean and easy to navigate. Will be comming back. Also planning to visit the irl store this year.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Martina from Spectrum

Even though I made a mistake in my order, Even though I made a mistake in my order, Spectrum did its utmost to ultimately deliver my order to me. That is super customer-friendly

Bally
The Netherlands

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

Everything was great

Everything was great
Jacket is as expected, delivery from Italy to the Netherlands was very fast.

January 25, 2024
Unprompted review
Rated 1 out of 5 stars

First experience / never purchasing here again

This is my first experience with this store. I was a bit hesitant but I saw the good reviews so I decided to give it a go. I purchased a pair of Carhartt pants from this store on December 29th. The delivery date was set to be one week later and I understood because it was the holidays season.
However, up until now (January 18), I HAVE NOT received my package yet. I already contacted the customer service of SPECTRUM, but they could not help with a refund either because the courier (DPD) insisted that the package arrived on January 3rd. I was home all day on January 3rd and there was no doorbell or door knocks, and I even asked my neighbors if they received this package for me, and they all did not.
On January 17th, I received another email (randomly) from DPD, saying that this package just arrived, when I was also working from home and there was no doorbells, no knocks. As I received this email, I immediately went to my door to check if maybe the courier carelessly left the package on my front door - they did not because there was no package there.
As this is my first time shopping here, the experience was awful because what I purchased was not cheap either. Very disappointed.
Maybe would be good if you could work with other shipping companies who are more trustworthy and responsible with their customers' packages.

January 18, 2024
Unprompted review
SPECTRUM (ex Graffitishop) logo

Reply from SPECTRUM (ex Graffitishop)

Hi Dan,
we are sorry that the service was not to your liking.
Our Customer Care is always available to monitor shipments and make sure deliveries go smoothly.
Although rarely, an inconvenience may occur during transport.
In situations like this, SPECTRUM launches an investigation with the courier company to verify what happened. It is usually a matter of being patient for a few days and the package is tracked.

Our customer care is trying to contact you to provide more details.

At your disposal.

SPECTRUM

Rated 5 out of 5 stars

Fast and trackable delivery

Fast and trackable delivery. many couriers will drop it straight off at a collection point but I was pleased to be handed the delivery in person. Oh and a cute spectrum sticker and discount voucher in the box

January 10, 2024
Unprompted review

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