SPECTRUM (ex Graffitishop) Reviews 

I recently purchased two beanies from this shop and had an absolutely delightful experience. From start to finish, everything about my transaction with this store exceeded my expectations.

Moreover, the communication from the shop was outstanding. I received timely updates about the status of my order, from the moment it was placed to the point of delivery.

Simple, rapide, efficace !!

Great packaging and care in the treatment of my order. Good quality clothes. Will buy again from the shop whenever needed.

Had issues, but they solved it after quite some time

Amazing product quality And very fast delivery !!!!!
Awesome
BERGAMOTTO THE GREAT

Spectrum´s communication and client service is unbelievably active and transparent. I am truely humbled by the amout of care they put into everything from Webdesign to Packaging everything is spotless.

Hats off, Spectrum gained a new, trusting customer.

Good first experience! Made an order, forgot to add the discount-code. Sent an email, that I forgot.
They were very helpful. Got the discount and was delivered quickly. Great store , nice stuff Recommended. Happy new customer here ☺️

Great store great service

Delivered Faster than expected. In perfect conditions

Very quick delivery. 5 stars...

Very fast Delivery from italy to Germany. The Produkt is for Christmas so i can't give a Feedback to it. But the first Look says: should be good - right size, right color. I be greatful, the trouser was not available in entire Germany!

Shipment to Germany without problems, took only a few days. Shoes (Salomon) are the right size and good quality.

Good price & delivery to Ireland was within a week, all good

Great price for a super nice Patagonia parka and very efficient delivery time !

Recently, I made a purchase of a jacket from the store during a 20% sale on the product. The international shipping process went smoothly, and I have no complaints about that aspect—they're doing an excellent job in that regard. However, shortly after my purchase, I discovered that the same product is now available at a 30% discount due to Black Friday.

Since my purchase is still within the 30-day return period, I considered the option of returning the jacket by shipping it to Italy and repurchasing it at the discounted rate. However, this would be a lot of hassle, since this requires international shipping on both my side, as well as theirs. Therefore, I explained this to them and asked them if they were willing to make this process much easier and compensate for the difference in discount without all the other work. This would save me money, and I thought it could be a win-win situation for both parties, avoiding the hassle of international shipping for returns and a new order. To explore this possibility, I reached out to the customer service team through both phone and email.

Unfortunately, they were unwilling to assist or streamline the process in any way. This has left me somewhat disappointed. While I acknowledge that they are not obligated to accommodate such requests, many other stores and prominent brands often extend goodwill gestures to customers in similar situations. In my experience, this flexibility can go a long way in fostering customer satisfaction.

Although I understand that SPECTRUM is not obligated to provide additional leniencies, it would have been appreciated in this case. It's worth noting that if you are confident in your purchase and certain about your choices, this might not be a significant concern. However, for those seeking a bit more flexibility or understanding in such situations, I would not heavily count on their support.

Timing! Quality of the product!

Quality products, quick delivery

When i wanted to return my order because it didnt fit i had to do it myself and got no return label. Then i had to pay for it aswell and they only wanted track and trace otherwise it was not accepted. So it was €18 shipping back, thats just insane. Never buying there again. Complete scam when sending back.