Speedcubestore Reviews 

166
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Sent wrong cube (cheaper version). Did not respond to several emails. Had to get PayPal involved, then suddenly they responded. Their return address policy is a lie, they say that they will sup... See more

Rated 5 out of 5 stars

I have ordered three cubes from here now and they have all been fantastic. High level magnetic cubes (7x7, 9x9 and 8x8). I do feel the website name is a little misleading as it implies it is a u... See more

Rated 5 out of 5 stars

Ordered 4 cubes inc Moyu RS3M 2022 MagLev and a £5 mystery puzzle. Dispatched super fast. Order took 11 days to arrive from China. Online tracking worked (eTower autotranslated by Chrome and Royal M... See more

Rated 1 out of 5 stars

Bad Experience. I have ordered 5 different cubes and the amount was deducted from my bank account. But only 4 delivered and missing one item. I have sent an email with the order id ad it’s been 2 week... See more

2.8

Average

TrustScore 3 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(166)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good price, delivery and correct cube.

I think that this speed cube shop is worth it. i bought a gan 356 XS and it came in the correct time (business days). I recently bought a gan 251 m leap UV and i am waiting but they have already arrived to London after 6 days ( i live in Liverpool). The fact that they deliver all the way from Hong Kong and you still get it rapidly. The price for the cubes is the lowest i have ever seen and even delivery is free for orders over £20. Sure you might get the wrong cube but what im saying is you can risk it for the biscuit.

February 8, 2023
Unprompted review
Rated 1 out of 5 stars

I didn't get the cube

I didn't get the cube. AND I didn't get back my money. Speedcubestore doen not respond my emails. Speedcubestore didn't answer the question to registrate itself on KLACHTENKOMPAS in the Netherlands. This was asked by the Dutch Consumentenbond.
Therefore I advise you: Do not buy anything at Speedcubestore.com .

December 4, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent cubes, amazing prices (worth the wait)

Ordered 4 cubes inc Moyu RS3M 2022 MagLev and a £5 mystery puzzle. Dispatched super fast. Order took 11 days to arrive from China. Online tracking worked (eTower autotranslated by Chrome and Royal Mail) and kept me suitably reassured/tantalised.
Products sensibly packaged and exactly as advertised. £5 mystery is a QiYi 5x5, so I'm very happy (if a little daunted, I can barely solve a 3x3!)
As long as you're aware this is a China-based company (albeit UK registered for VAT) shipping from China, I think it's a good (and extremely good value) shop.

January 3, 2023
Unprompted review
Rated 4 out of 5 stars

Pleasantly surprised, good service despite all the bad reviews

Pleasantly surprised. I ordered in haste and didn’t check the reviews, after reading the reviews, I thought I would be let down. However, my order arrived within the 7 day target despite all the post strikes and bad reviews. Really well packaged and exactly as I would have wanted. I am really really happy with the service and the product (marble night city) the only reason I haven’t given 5 stars for a perfect service is because the web page does make it look like they are a UK operator and I find that a bit concerning, they should be more honest about that but as I say the delivery and the product were really excellent. The package arrived in time for Christmas and actually came quicker than some items I had bought within the uk.

December 16, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

Avoid at all costs!! Placed an order on 27/11 for my Grandson’s Xmas present. Emailed twice - no response!! Having read other comments on here I decided to check shipping. Apparently the items have “partially shipped”. But when you hit “track package” it takes you to a Chinese shipping company. I have my fingers crossed that it does arrive and that I can put this experience down to the UK postal strike.
Update- my son worked out the tracking process and located the ordered goods at Heathrow. They eventually arrived on 29/12/22. So I will put the delay down to the Royal Mail strike. However, my rating remains unchanged as a result of their non-existent customer service. Quite simply they do not respond!!

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

Great price and fast as possible shipping from China

Great price and arrived from China in two weeks during a period of postal strikes in the UK - not bad. Well packaged and genuine products (Gan Mosaic 10x10 - £107). Had tracking number so could follow the shipment throughout its journey. Thank you!

December 19, 2022
Unprompted review
Rated 1 out of 5 stars

Awful service

They pretend they are UK but clearly they are not. Therefore your parcel will not arrive on time! Don't bother go somewhere else.

December 17, 2022
Unprompted review
Rated 2 out of 5 stars

Attractive availability and pricing but zero customer service

I first ordered from speedcubestore.co.uk in August 2022. I knew that the company was based in China - there is a page on their website where this is made clear - but the availability and price of the item my son wanted made it worth waiting slightly longer for delivery. We placed an order for a low value item and it was delivered within the estimated timescale. Having had one problem-free experience, I placed a new, higher value order in November for my son’s Christms present. I figured I just about had time and actually it came well within the estimated delivery timescale and was well packed. It appears to be what I ordered - I can't comment on authenticity as I'm not the intended recipient so haven't opened the box and I wouldn't know how to tell if it's genuine anyway. I'm giving this transaction a low score, however, because I accidentally ordered two of everything due to a connection error that made me think my order and payment had not gone through. Ok, my mistake not theirs, but I emailed as soon as I realised and requested to cancel one of the orders but got no response. My follow up emails we're also ignored and they sent me two of everything which I am now stuck with because there's no customer service to arrange a return and refund. Zero stars for customer service.

November 17, 2022
Unprompted review
Rated 1 out of 5 stars

You will be scammed! Don’t use this company.

This company obtained my order by fraud. On 17th November I placed an order of £111.98 with the company ‘Speed Cube Store’ web address:
speedcubestore.co.uk
I believed they were a UK based store. This is because they use a .co.uk website address and state delivery is by Royal Mail within 6-12 days. I needed the goods within 12 days at the latest as the order was advent calendar gifts.
However when my tracking information arrived the next day in CHINESE it was clear I had been scammed and that this is NOT a UK based company. Eventually I was able to get access to the English tracking page by exploring the issue online, as the company totally ignored my email asking for an explanation as to why they were sending Chinese tracking info.
The tracking showed my order was not even dispatched until 25th November,
8 DAYS AFTER PAYMENT. It also shows my order will arrive by airmail at the end of December/beginning of January!!!
This is TOTALLY UNACCEPTABLE and useless to me being at least 4-6 weeks late!! I contacted the company AGAIN by email AND using their online contact form, requesting an immediate refund. They have completely IGNORED me. Aside from pretending to be a UK company it is also very suspicious that their proof of purchase and tracking emails state SPEED CUBE SHOP UK but their website is SPEED STORE UK - they appear to be trying to assume the identity of another online shop called Speed Cube Shop.com. I am now in the process of securing a refund from my bank and reporting this company for fraud.

November 17, 2022
Unprompted review
Rated 1 out of 5 stars

Wrong cube delivered

Wrong cube delivered, some cheap trashy one, instead of magnetic one, so I doubt it's on purpose. Once the store answer and send another cube, I'll set more good comments here, but till then, recommendation is same as the mis-delivered product: total trash.

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

Not really a review but…

Not really a review but Speedcubestore.co.uk and Speedcubestore.com are different Speedcubestore.COM is a Scam explaining the vast negative reviews

November 21, 2022
Unprompted review
Rated 4 out of 5 stars

This is what you can expect from speedcubestore

Now, why the negative reviews? The worst thing that happened to me here was a week delay but it's not like any products arrived in poor condition. All my packages arrived within 2 weeks (with a few exceptions for larger orders) in great condition. The prices are better than other sites, including other uk based sites. They don't exactly have EVERY puzzle in existence but I'm incredibly satisfied with what they have, including accessories and lubricants (when they're in stock). I have dedicated entire segments in my youtube videos to raving about this website, and even dedicated an entire video to showing off what they have to offer.

November 21, 2022
Unprompted review
Rated 1 out of 5 stars

I placed an order of a cube on 24th…

I placed an order of a cube on 24th September, but didn't receive the product after 7 weeks. I emailed them and made an enquiry, not heard anything from them either. What a shame on this website!!

September 24, 2022
Unprompted review
Rated 1 out of 5 stars

Don't buy from here

Don't buy from here, you will lose your money and they don't respond their emails. They are in China and they are fake.

October 16, 2022
Unprompted review
Rated 1 out of 5 stars

Positive reviews are fake

Didn't receive anything like everyone, you will not get your order. The positive reviews are fake, probably left by the store itself to give people hope that they'll be special and recieve the order.

September 1, 2022
Unprompted review
Rated 1 out of 5 stars

I wish I had read the reviews earlier

I wish I had read the reviews earlier. I bought a cube for my son back in August and it hasn't arrived yet. I've contacted the store many times, but nobody answers.
What a shame :-(

October 14, 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look