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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the delivery service, citing frequent issues with parcels not arriving, being misdelivered, or being left in insecure locations. People often reported receiving notifications that their package was out for delivery, only for it to never arrive, or for delivery attempts to be falsely claimed. The service was frequently described as useless and unreliable, with many consumers vowing never to use it again or to avoid sellers who utilize this delivery option. Some people also felt that the tracking information provided was often inaccurate or misleading, leading to further frustration regarding the whereabouts and expected delivery times of their orders. Conversely, a small portion of people were satisfied with the service, noting that their deliveries arrived on time and the process was simple and convenient.

What people talk about most

Delivery service

Reviewers express widespread dissatisfaction with the delivery service, citing issues such as packages not... See more

Service

Customers consistently note negative experiences with service, with many describing it as "horrible" and... See more

Product

Customers had negative experiences with product delivery, frequently reporting that items ordered from China... See more

Order

Users describe negative interactions with order, with many reporting that items ordered from China were never... See more

Staff

People report negative experiences with staff, with many expressing dissatisfaction with their performance... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Just as others have said, said delivered wasn't, possible misdelivery or taken, tried to work it out with Ebay, and no luck, no refund, told them, may strongly consider suspending doing further busine... See more

Rated 1 out of 5 stars

If I could give this company -0 I would. I have had a message every day for 3 days that my parcel was "out for delivery" still no parcel. ABSOLUTELY USELESS, never again will I buy something from Chin... See more

Rated 1 out of 5 stars

I ordered something off eBay, it seems like a lifetime ago now. I keep receiving emails from SpeedPak saying my parcel will be delivered today, but the parcel never arrives. This has to be the worst... See more

Rated 1 out of 5 stars

Speedpak sucks! My last 2 orders were marked delivery attempted, returning to warehouse. Why? I was home both times but seems the delivery person didn't want to do their job and delivery it. Other tim... See more


1.4

Bad

TrustScore 1.5 out of 5

210 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

Tracking package

Everytime i track package with these lot, says it delivered to household without actually showing any address information. Never delivered to my actual address. And I never get the item or a refund as its proven that the item was delivered. Never to my address but its delivered, God knows where....

November 11, 2022
Unprompted review
Rated 5 out of 5 stars

A SUPERB COMPANY WHO LIVE UP TO THE NAME.

I am surprised at all the bad reviews.Reading those reviews seems it's the "local couriers" that mess up not SpeedPAK.I will only order from China if seller uses SpeedPAK.
Normally the in transit time China to Britain (LONDON) is 3 to 4 days with every step tracked.
Problem happens when parcels are handed over to Royal Mail in England and the tracking stops as does the movement of parcels.
I placed an order via Ebay on the 28th October it was posted on 28th October and was in Britain on the 31st October where it went into the care of Royal Mail. 7 days on there is still no sign of my parcel.

So SpeedPAK move my parcel 10,000 miles in 3 days but Royal Mail cannot get the parcel 400 miles in 7 days - No change of Tracking number which should have happened on the 31st to a RM tracking so I do not even know where parcel is or when it will be delivered.

November 7, 2022
Unprompted review
Rated 1 out of 5 stars

I ordered a set of bicycle wheels from…

I ordered a set of bicycle wheels from Ebay. My package was shipped via SpeedPak from China. It was assigned a new tracking number when handed over to USPS (I have screenshots with details). Tracking show the package was delivered on Sept. 9th @11:38am. My mailman confirmed that he never delivered it (it was a large box... bicycle wheels) and I confirmed with videos from my Ring Security cameras (I have videos). USPS provided me with a photo of the package that was delivered (same tracking number) but to my neighbor, NOT my home. (I have the photo and it IS the same tracking number, but it is a small envelope... NOT a wheelset). USPS can't find (or trace) the wheels. Speedpak blames USPS and USPS blames Speedpak.
Ebay will not refund my money because the shipping link shows that a package was delivered (it was....just not to me and NOT my wheels). Bottom Line, I don't have the wheels, never received them, and am out $300.

July 9, 2022
Unprompted review
Rated 1 out of 5 stars

35 days and counting…

Was sent incorrect item offered replacement told 30 days delivery 35 days later still waiting tracking last update says it's in Belgium on 6th October today is 23rd October told "you wait more time" tomorrow asking for refund. Don't know if Belgium post is on strike, don't know why it passed through Belgium, don't know why I've waited so long.
In all useless

October 23, 2022
Unprompted review
Rated 1 out of 5 stars

No stars

No stars! Basically I've been robbed. Item says delivered through letterbox, but never was! Waited over a month for it, can't speak to anyone, can't get money back. My 11 year old used his own money for this item so Basically stealing from children. AVOID

October 21, 2022
Unprompted review
Rated 1 out of 5 stars

Absolute crooks.

Absolute crooks.
Tracking says item delivered but it hasn’t and there wasn’t any attempt to deliver as somebody was at home all day.
Can’t even contact anybody to discuss the situation either!
Avoid!!!

October 15, 2022
Unprompted review
Rated 1 out of 5 stars

Purchased item on eBay seller sent item…

Purchased item on eBay seller sent item with speedpak, item never arrived even though tracker shows delivered. Try to claim or get proof of item not delivered and there is no help or function to do this. It’s just a scam from China

October 3, 2022
Unprompted review
Rated 1 out of 5 stars

Rubbish

My experience of this company seems to mirror everyone else’s on here. Tracking says delivered to a neighbour but not which one! As there’s 70 houses on my street…. Well you see what I mean!🙄🙄

September 21, 2022
Unprompted review
Rated 5 out of 5 stars

Never had a problem.

I'm very surprised to see so many 1 star reviews for speedpak, I only buy items on ebay from china if they use speedpak, I must have had 30 small packages from china via speedpak and NEVER a problem. Usually the item arrives 6 to 10 days after payment, what's not to be happy about.

September 1, 2022
Unprompted review
Rated 1 out of 5 stars

Speed"Pak" is a 'HAK'!

I ordered an item using this "service" and while their service claims it was "delivered", the fact is that it NEVER appeared. A cross-check on ebay says it's "on its way". And beyond that, the tracking # provided by 'Speed-hak' states that time of "delivery" occurred at a time that hasn't even come pass yet. How do U explain this Bullsh_t?!

August 31, 2022
Unprompted review
Rated 1 out of 5 stars

I wish I could give it zero stars.

I wish I could give it zero stars.
Package not delivered, tracking app says "out for delivery 2nd august" - nearly a month ago.
No contact details except a web page message bot which probably puts the messages straight in the bin, because they don't respond - ever.
Don't use them they are dreadful.

August 25, 2022
Unprompted review
Rated 1 out of 5 stars

Absolute Rubbish

So.... here we go
See the delivery inventry below, for something I needed for work over a month ago ...... the tracking information detailed is an absolute mistruth.
STILL NOT ARRIVED...... and it's the 22nd of AUGUST !!!!!
Awful, they obviously lie about the detail in the tracking information they give !!!
The seller has offered me sincere apologies and a refund..... so this can't be good for the sellers either!!!
The other reveiws obviously back up how dreadful they are.
Ask your sellers who they are using for delivery and if they use SpeedPak, request they use a different one .
Hopefully we can put this mob out of business if we all work together 👍

Tracking Number: EE10019821953580001010003F0N

20 Jul 2022 - 5:34pm
Scanned-Scanned At Dispatch Hub
20 Jul 2022 - 3:35pm
Hub Receipt via Container-Hub Receipt via Container
20 Jul 2022 - 1:15pm
Collected by Evri-Collected by Evri
20 Jul 2022 - 1:00pm
Collected-Scan Collected by Receipt Depot
20 Jul 2022 - 8:39am
Import Customs Clearance Completed
19 Jul 2022 - 10:18am
Arrived at Destination Hub
17 Jul 2022 - 7:17am
Departed from Origin Country
16 Jul 2022 - 7:00pm
Export Customs Declaration Completed
16 Jul 2022 - 11:28am
Departed from Regional Distribution Center
16 Jul 2022 - 3:17am
Arrived at Regional Distribution Center
DONGGUAN, GUANGDONG
15 Jul 2022 - 11:17pm
Departed from Local Facility
GUANGZHOU, GUANGDONGSHENG
15 Jul 2022 - 11:07pm
Arrived at Local Facility
GUANGZHOU, GUANGDONGSHENG
15 Jul 2022 - 9:23pm
Package Received Customer Service Email:
GUANGZHOU, GUANGDONGSHENG
15 Jul 2022 - 1:48am
Shipment Data Received
14 Jul 2022 - 6:47pm
Tracking number provided

August 22, 2022
Unprompted review
Rated 5 out of 5 stars

Speedpak is excellent

Speedpak is excellent. I placed my order from China on August 9 2022 my time at 9:20pm, which was August 10, 2022 China time. I tracked my package with no issues and received my package by August 19, 2022 at 10:30am which was excellent. I received my package within 8 working days. I WOULD DEFINITELY USE SPEEDPAK ANYTIME TO DELIVER MY PACKAGES. KEEP UP THE EXCELLENT DELIVERY SERVICE SPEEDPAK

August 19, 2022
Unprompted review
Rated 1 out of 5 stars

Delayed the arrival date...still isn't here.

Delayed the arrive date and I still haven't got it, it was originally meant to come today but I bet it's like the other reviews, I bet this irresponsible company has lost the package, if it has I will get my money back by every means necessary, they're worse than Hermes and that delivery service is total dog crap! This stupid damn company should've never existed...

August 19, 2022
Unprompted review

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