The help link takes u to a tech company that attempts to take over ur computer, can’t resolve issues with speedy pc, and tries to sell unneeded computer repairs and products. It’s a high pressure s... See more
Company replied
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See what reviewers are saying
..could be improved by showing the items found/corrected on the latest use instead of simply a cumulative number of items from all usages. After receiving your response, I ran a scan and watched... See more
Company replied
One Star = My computer needed "recovery" so I lost Speedy PC program. Went To download it and to my surprise you don't exist anymore. I can't get you back & I just paid for this service. Now you want... See more
Company replied
Our computer was infected with lots of malware in 2013 and trojan viruses which were shutting down important system functions on our computer. We had a similar issue with a desktop and we did not have... See more
Company details
Information provided by various external sources
The SpeedyPC Software team enthusiastically embraces the opportunity to produce a quality software product that helps users of varying abilities optimize and clean their PC. The crew works hard to combine innovative technology with an intuitive interface.
Contact info
1837 Fort Street, Victoria, BC V8R 1J6 Canada, Canada
- speedypc.com
Malware issue
Cant clean issues with scan as process stops on malware
August 18, 2016
Unprompted review
Reply from Speedy PC
Hi Roland,
Thank you for your review of SpeedyPC Pro.
This persistent issue has been addressed it in our newest update 3.3.15. Please perform the update once you have been notified that it is available, and follow the instructions below to update your program:
1. Open the product
2. Click on the About Tab. If you are not on version 3.3.15, please follow these instructions.
3. Click on Check for Updates
4. Once the program has been updated, please run a new scan
If the problem persists, please feel free to contact us through our online support site: http://support.speedypc.com/.
If this helps to resolve the issue you are having, please consider adding an additional star to your TrustPilot Review.
Kind Regards,
Laura
SpeedyPC Pro Customer Support
Works well and protect my computer.
It works well and protect my computer. So, it's a bit expensive for that it's done.
August 18, 2016
Unprompted review
Good experience
The application appears to do what it says on the tin. Very satisfactory.
August 18, 2016
Unprompted review
Problems with completing Malware check
The latest download seems to have problems. It goes into what seems like an endless loop in searching for Malware. I can let Speedy PC run overnight and it never actually completes. With the latest version, STOPPING the program due to its endless cycling provokes the Version 8.1 Windows OS to intervene to Stop the program thereby preventing the problems identified in System Issues, Privacy Items and Junk Files from being fixed.
The previous versions usually did complete all checks in a reasonable time, but if 'Stopped' would terminate tidily and allow the problems identified to be fixed.
With the latest download, apart from being highly irritating, it would appear to leave Malware issues and Software Issues unaddressed. I doubt this is normal behavior, so some clarification would be appreciated.
August 18, 2016
Unprompted review
Reply from Speedy PC
Hi Iain,
Thank you for taking the time to review Speed PC Pro.
We are aware of this particular issue and have addressed it in our newest update 3.3.15. Please perform the update once you have been notified that it is available. Please follow the instructions below to update your program:
1. Open the product
2. Click on the About Tab. If you are not on version 3.3.15, please follow these instructions.
3. Click on Check for Updates
4. Once the program has been updated, please run a new scan
If the problem persists, please feel free to contact us through our online support site: http://support.speedypc.com/.
If this helps resolve the issue you were having, please consider adding an additional star to your TrustPilot Review.
Kind Regards,
Laura
SpeedyPC Customer Support
Great for small clutter but cannot contact company for malware.
I have been using Speedy PC for some time. It is great at cleaning up temp files and not needed things. BUT when it came to Mal Ware.. days on end it would run and nothing happens.. and I cannot clean up the rest. Just stuck. Also there is no contact number to remedy the problem.
August 8, 2016
Unprompted review
Reply from Speedy PC
Hello Susie,
Thank you for your feedback.
We are aware of this particular issue and we are investigating the cause and hope to have a resolution soon.
I see that one of our Customer Support Representatives has already sent you a response to the email you submitted via our online support site.
Once you have had a chance to review that email, please feel free to reply and let us know if you require further assistance.
Kind Regards,
Davina
SpeedyPC Pro Customer Support
Just all right
The pop up at startup is sort of annoying it didn't really clean or fix what I was looking for
July 28, 2016
Unprompted review
Great Company with a Great Product
I am completely satisfied with the Speedy PC Pro software. It is critically important to keep your computer running FAST !! I run scans twice a month which more than keeps my system running GREAT !! Easy to use and you can watch it proceed step by step. Great Job !!!
July 27, 2016
Unprompted review
Bad customer support
I contacted your support group last week via your website about a problem I have after renewing and I still have not heard from anyone.
July 26, 2016
Unprompted review
Reply from Speedy PC
Hello Dan,
Thank you for your feedback.
I am sorry to hear that you have had so much difficulty getting in touch with our Support Department.
I would be happy to help you resolve the issue you are experiencing with your most recent renewal. I will be sending you another email from our online support site with additional information.
I look forward to hearing back from you at your earliest convenience.
Kind Regards,
Davina
SpeedyPC Pro Customer Support
I love your Speedy PC
It is a perfect choice for protecting our PC.....
July 26, 2016
Unprompted review
Have not had the product long enough to give decent review.
Good so far. Too soon to really say.
July 26, 2016
Unprompted review
Great program in keeping your computer running at top speed.
I like not having to take my computer to a geek to clean it every 6 months. I can do it right from my office, it saves time and money because Speedy PC takes care of the problems. It is just easy, good maintenance when I use it. I use it once a week and it always restores my computer to top speed. Thanks Speedy PC for a great product. John, Ga.
July 26, 2016
Unprompted review
so far so good no complaints
As far as I can tell I have no issues over the way my computer is kept in shape
July 26, 2016
Unprompted review
It has it`s problems
sometimes it loads, other times not. I think your mail in rebate is a joke. Just give us the dam discount and quit making money off of the interest. You act like we are stupid. We are not.
July 26, 2016
Unprompted review
Reply from Speedy PC
Hello Marcia,
Thank you taking the time to provide us with your feedback.
We understand that the steps needed to claim the $10 Mail-In Rebate is quite tedious and the turn-around time can be quite lengthy. It is not our intent to delay the rebate nor to discourage our clients from submitting the rebate form. The rebates are handled by a third party and the rules and regulations have been set up by this third party.
Regardless, we would be happy to provide you with the $10 refund in lieu of mailing in the rebate form. The refund will come from our credit processor, SafeCart, and will be credited to the source from which you were initially charged.
Please be advised that it may take up to 3-5 business days for your refund to be credited to your account.
Kind Regards,
Davina
SpeedyPC Pro Customer Support
Good when it works
Have had SPC for several years. Each time I renew I have problems. Cant get it to work unless call customer support. Renewed in June and still having issues with it not working. Hate to call for help because they always try talking you into more stuff.
July 26, 2016
Unprompted review
Reply from Speedy PC
Hello Barbara,
Thank you for your feedback.
From your message, we understand that you have been in contact with our advanced tech support vendor. We contract out this company to provide our clients with 24/7 support for product registration issues. You are not obligated to purchase anything from this advanced tech support vendor. Our support department is a small West-coast office available 9-4 PST Monday to Friday to provide product and billing support.
Your subscription includes complimentary support for a variety of issues. If you are experiencing a technical issue with your computer please let us know as much as possible about your operating system, any error codes, and details about when the problem happens. We do offer a 30 day money-back guarantee on all of our purchases so there is no risk in taking advantage of our support while you are within this time frame.
We welcome you to contact us directly via our online support site so that we can assist you with resolving the issue you are experiencing.
http://support.speedypc.com/
We look forward to hearing from you at your earliest convenience.
Kind Regards,
Davina
SpeedyPC Pro Customer Support
I still cannot get it to work properly. It will not get past the Malware
I cannot get it to go past the malware scan
July 25, 2016
Unprompted review
Reply from Speedy PC
Hello Roberta,
Thank you for taking the time to provide us with your feedback for SpeedyPC Pro.
The issue of the program stalling on the Malware scan can be caused by a firewall blocking our program.
I will be sending you another email directly from our online support site that will provide you with additional information on how to add a program exception to the Windows Firewall.
I look forward to working with you to get this issue resolved.
Kind Regards,
Davina
SpeedyPC Pro Customer Support
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