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Spencer Private Hospitals Ltd Reviews 

457
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and medical teams for being exceptionally kind, professional, and attentive throughout their visits. People consistently note that medical procedures and treatments are fully explained, making them feel relaxed, informed, and well cared for from admission to discharge. However, some customers also noted that certain facilities felt dated, while some recovery rooms could become uncomfortably warm or cramped. A few reviewers additionally mentioned experiencing long waiting times upon initial arrival and occasional frustrations regarding the parking situation. Despite these specific issues, consumers generally expressed satisfaction with the overall quality of care received.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that the medical team and consultants are exceptionally... See more

Service

People report positive experiences with service, highlighting that appointments are well-organised,... See more

User experience

Clients share positive opinions on user experience, highlighting an efficient, calming atmosphere and highly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that inquiries are handled... See more

Facilities

Customers consistently note ambiguous experiences with facilities, as opinions are sharply divided regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything worked exactly as I expected. The hospital in Margate was easy to find and there were no long delays in being seen when I arrived. The process was fully explained by the very caring staff... See more

Company replied

Rated 5 out of 5 stars

It was a great experience, Staff were highly trained, friendly and professional. I felt very safe and confident that l was getting the best and safest treatment. Everyone was Polite and Friendly and l... See more

Company replied

Rated 5 out of 5 stars

Staff was amazing once again and so was Dr Zubair. All very professional, understanding and showed empathy and compassion. Having a familiar nurse there Bhekiwi made me feel relaxed. She was so polite... See more

Company replied

Rated 5 out of 5 stars

Writing this on behalf of my mother (86 years young) The experience from hospital admission through to the after care has been very satisfactory. Most of the professionals she encountered were very... See more

Company replied


Company details

  1. Private Hospital
  2. also in
  3. Hospital
  4. Local Medical Service
  5. Specialized Clinic
  6. Specialized Hospital

Written by the company

Spencer Private Hospitals are a wholly-owned subsidiary of East Kent Hospitals University Foundation Trust (EKHUFT), providing quality private healthcare for patients. Unique amongst other private healthcare providers, Spencer Private Hospitals generate extra income for the NHS Foundation Trust through payment for services, as well as investing profits back into the Trust hospitals.

Our Hospitals

Written by the company

Our private hospitals can be found on the grounds of major hospitals across East Kent: Ashford - William Harvey Hospital (WHH), Canterbury - Kent and Canterbury Hospital (KCH), Margate - Queen Elizabeth The Queen Mother Hospital (QEQM).
Spencer Private Hospitals - Ashford
he Spencer Private Hospitals in Ashford is located within the Arundel Unit of the William Harvey Hospital in Ashford (WHH). - Excellent infection control rates (see Quality Accounts) - Exemplary standards of cleanliness - Wi-Fi Access - Car parking available onsite The facility has five consulting rooms, a treatment room and audiology services in partnership with Hearbase. We are also able to offer outpatient Physiotherapy. Ashford also has 4 small en-suite bedrooms located within the William Harvey Hospital. Our Consultant base enables us to offer outpatient appointments in all of the major specialties including Ear Nose and Throat, Maxillo Facial, Ophthalmology, Gynaecology, Paediatrics, General Surgery, Urology, Pain and Orthopaedics.
Spencer Private Hospitals - Canterbury
The Spencer Private Hospitals in Canterbury is located within the Emergency Care facility at Kent & Canterbury Hospital (KCH), with the entrance located immediately left of the Minor Injuries unit with an intercom to gain access. In November 2019 we opened our new location at the Kent & Canterbury Hospital (KCH), following our successful registration with the Care Quality Commission (CQC). This expansion comes as a result of increased demand as well as an identified need to make our services easily accessible to all. The new outpatient facility offers private consultations in Orthopaedics, Urology, Gynaecology, Rheumatology, HCOOP, General Surgery and Healthscreening.
Spencer Private Hospitals - Margate
The Spencer Private Hospitals in Margate is located on the grounds of The Queen Elizabeth The Queen Mother (QEQM) Hospital in its own unit with its own car park and entrance (located on the Ramsgate Road side of the hospital). The Spencer Private Hospitals in Margate has been providing private healthcare services to the people of East Kent for over twenty years and in that time has built an excellent reputation for providing high standards of care. The hospital consists of twenty-two en-suite bedrooms, five consulting rooms and an endoscopy suite. The unit has its own High Dependency Unit and access to Intensive Care facilities. - Excellent infection control rates (see Quality Accounts) - Exemplary standards of cleanliness - Single en-suite rooms with their own TV, DVD and - Wi-Fi access - On site caterers provide fresh food every day - Free Parking.* (*For self-paying and insured patients)

Contact info

Spencer Private Hospitals

A wholly-owned subsidiary of EKHUFT, providing private healthcare.

4.6

Excellent

TrustScore 4.5 out of 5

457 reviews

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This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(457)

386 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

friendly nursing staff & orderlies

friendly nursing staff & orderlies, everyone was kind and accommodating, very detailed explanation on discharge as to continued care at home and when to contact for advice. Although the noise from the ambulance bay outside did disturb me at night.

August 18, 2026
Unprompted review
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Reply from Spencer Private Hospitals Ltd

Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.

Rated 4 out of 5 stars

Arrived on time

Arrived on time, to find out that they don't start till the evening, sitting around for hours.

August 12, 2026
Unprompted review
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Reply from Spencer Private Hospitals Ltd

Thank you for your review. We appreciate you sharing your experience with us and are grateful for your feedback. Your comments are important and help us ensure we continue to provide the best possible care and service.

Rated 5 out of 5 stars

Staff was amazing once again and so was…

Staff was amazing once again and so was Dr Zubair. All very professional, understanding and showed empathy and compassion. Having a familiar nurse there Bhekiwi made me feel relaxed. She was so polite, funny and always had a smile on her face. My experience was once again really good

August 18, 2026
Unprompted review
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Reply from Spencer Private Hospitals Ltd

Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.

Rated 5 out of 5 stars

Excellent experience …

The whole process from admission to discharge was first class. Mr Boshnaq is not only an excellent surgeon but a real calming influence too. All the staff I encountered were first class and I can’t praise the Spencer wing staff high enough.

July 4, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your kind feedback. We are delighted to hear about your positive experience and appreciate you taking the time to share it. Your comments mean a great deal to our team, and we wish you all the very best.

Rated 4 out of 5 stars

Consultant appointment

Mr S Murphy my consultant was good and explained to me the problem I have with my knee.He listened to my questions and gave me time to go through them without hurrying.

August 7, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.

Rated 5 out of 5 stars

pleasant staff

pleasant staff. relaxed atmosphere, on time appointment

August 5, 2026
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Reply from Spencer Private Hospitals Ltd

We appreciate your kind words and are pleased to know that your experience met your expectations. Thank you for sharing your feedback and for placing your trust in Spencer Private Hospitals.

Rated 5 out of 5 stars

Knee clinic

Quick, calm environment, happy & professional staff.

August 4, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.

Rated 5 out of 5 stars

Great experience

Appointment was on time
All staff were very pleasant as was the consultant
He explained things clearly
I didn’t feel rushed

August 12, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.

Rated 4 out of 5 stars

Its always a clean hospital and staff…


Its always a clean hospital and staff are friendly and helpful

August 11, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.

Rated 5 out of 5 stars

My appointments are always pretty much…

My appointments are always pretty much on time, and all staff i come in contact with are pleasant and reassuring.

August 18, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your kind feedback. We are delighted to hear about your positive experience and appreciate you taking the time to share it. Your comments mean a great deal to our team, and we wish you all the very best.

Rated 5 out of 5 stars

Spencer hospital experience.

Nice environment.
Appointment on time.
Professional and respectful staff.
Physiotherapy with Ritchie - exceptional treatment and followed up with exercises via email.

August 21, 2026
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Reply from Spencer Private Hospitals Ltd

We appreciate your kind words and are pleased to know that your experience met your expectations. Thank you for sharing your feedback and for placing your trust in Spencer Private Hospitals.

Rated 4 out of 5 stars

good experience at both appointments

Wonderful consultant and lovely staff

August 5, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.

Rated 5 out of 5 stars

Great

Staff
Surrounding

June 19, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.

Rated 5 out of 5 stars

Very good team

Very good team

July 10, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.

Rated 4 out of 5 stars

Ongoing physio

Ongoing physio, acupuncture went well

August 6, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your review. We value your feedback and appreciate you highlighting your experience. We are committed to continually improving our services and thank you for helping us do so.

Rated 5 out of 5 stars

Very good staff are well spoken and…

Very good staff are well spoken and clearly spoken

August 21, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.

Rated 5 out of 5 stars

Nice staff and atmosphere

Nice staff and atmosphere. Seen a bit early. Very professional

August 3, 2026
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Reply from Spencer Private Hospitals Ltd

We appreciate your kind words and are pleased to know that your experience met your expectations. Thank you for sharing your feedback and for placing your trust in Spencer Private Hospitals.

Rated 5 out of 5 stars

I was very nervous about the procedure

I was very nervous about the procedure, but everyone made me feel comfortable and relaxed. It all went so smoothly and the care after was very good. I was silly to have worried so much . Thank you all .

August 16, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.

Rated 5 out of 5 stars

Lovely people and service very kind

Lovely people and service very kind

August 5, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.

Rated 5 out of 5 stars

My appt

Very nice very informative

August 12, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.

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