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Spencer Private Hospitals Ltd Reviews 

457
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and medical teams for being exceptionally kind, professional, and attentive throughout their visits. People consistently note that medical procedures and treatments are fully explained, making them feel relaxed, informed, and well cared for from admission to discharge. However, some customers also noted that certain facilities felt dated, while some recovery rooms could become uncomfortably warm or cramped. A few reviewers additionally mentioned experiencing long waiting times upon initial arrival and occasional frustrations regarding the parking situation. Despite these specific issues, consumers generally expressed satisfaction with the overall quality of care received.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that the medical team and consultants are exceptionally... See more

Service

People report positive experiences with service, highlighting that appointments are well-organised,... See more

User experience

Clients share positive opinions on user experience, highlighting an efficient, calming atmosphere and highly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that inquiries are handled... See more

Facilities

Customers consistently note ambiguous experiences with facilities, as opinions are sharply divided regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything worked exactly as I expected. The hospital in Margate was easy to find and there were no long delays in being seen when I arrived. The process was fully explained by the very caring staff... See more

Company replied

Rated 5 out of 5 stars

It was a great experience, Staff were highly trained, friendly and professional. I felt very safe and confident that l was getting the best and safest treatment. Everyone was Polite and Friendly and l... See more

Company replied

Rated 5 out of 5 stars

Staff was amazing once again and so was Dr Zubair. All very professional, understanding and showed empathy and compassion. Having a familiar nurse there Bhekiwi made me feel relaxed. She was so polite... See more

Company replied

Rated 5 out of 5 stars

Writing this on behalf of my mother (86 years young) The experience from hospital admission through to the after care has been very satisfactory. Most of the professionals she encountered were very... See more

Company replied


Company details

  1. Private Hospital
  2. also in
  3. Hospital
  4. Local Medical Service
  5. Specialized Clinic
  6. Specialized Hospital

Written by the company

Spencer Private Hospitals are a wholly-owned subsidiary of East Kent Hospitals University Foundation Trust (EKHUFT), providing quality private healthcare for patients. Unique amongst other private healthcare providers, Spencer Private Hospitals generate extra income for the NHS Foundation Trust through payment for services, as well as investing profits back into the Trust hospitals.

Our Hospitals

Written by the company

Our private hospitals can be found on the grounds of major hospitals across East Kent: Ashford - William Harvey Hospital (WHH), Canterbury - Kent and Canterbury Hospital (KCH), Margate - Queen Elizabeth The Queen Mother Hospital (QEQM).
Spencer Private Hospitals - Ashford
he Spencer Private Hospitals in Ashford is located within the Arundel Unit of the William Harvey Hospital in Ashford (WHH). - Excellent infection control rates (see Quality Accounts) - Exemplary standards of cleanliness - Wi-Fi Access - Car parking available onsite The facility has five consulting rooms, a treatment room and audiology services in partnership with Hearbase. We are also able to offer outpatient Physiotherapy. Ashford also has 4 small en-suite bedrooms located within the William Harvey Hospital. Our Consultant base enables us to offer outpatient appointments in all of the major specialties including Ear Nose and Throat, Maxillo Facial, Ophthalmology, Gynaecology, Paediatrics, General Surgery, Urology, Pain and Orthopaedics.
Spencer Private Hospitals - Canterbury
The Spencer Private Hospitals in Canterbury is located within the Emergency Care facility at Kent & Canterbury Hospital (KCH), with the entrance located immediately left of the Minor Injuries unit with an intercom to gain access. In November 2019 we opened our new location at the Kent & Canterbury Hospital (KCH), following our successful registration with the Care Quality Commission (CQC). This expansion comes as a result of increased demand as well as an identified need to make our services easily accessible to all. The new outpatient facility offers private consultations in Orthopaedics, Urology, Gynaecology, Rheumatology, HCOOP, General Surgery and Healthscreening.
Spencer Private Hospitals - Margate
The Spencer Private Hospitals in Margate is located on the grounds of The Queen Elizabeth The Queen Mother (QEQM) Hospital in its own unit with its own car park and entrance (located on the Ramsgate Road side of the hospital). The Spencer Private Hospitals in Margate has been providing private healthcare services to the people of East Kent for over twenty years and in that time has built an excellent reputation for providing high standards of care. The hospital consists of twenty-two en-suite bedrooms, five consulting rooms and an endoscopy suite. The unit has its own High Dependency Unit and access to Intensive Care facilities. - Excellent infection control rates (see Quality Accounts) - Exemplary standards of cleanliness - Single en-suite rooms with their own TV, DVD and - Wi-Fi access - On site caterers provide fresh food every day - Free Parking.* (*For self-paying and insured patients)

Contact info

Spencer Private Hospitals

A wholly-owned subsidiary of EKHUFT, providing private healthcare.

4.6

Excellent

TrustScore 4.5 out of 5

457 reviews

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This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(457)

386 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Appointment was on time

Appointment was on time, Dr was very informative about my condition. He let me know all about my operation, how he was going to perform the operation, what could go wrong and how it would be rectified. This totally put me at ease and I was happy to say yes I wanted the operation. He filled in the forms and now I’ve just got to wait for a date. The nurse informed me that I will receive a phone call to go in and have my pre-meds done and then the operation would be carried out within the next three months 🤞🏻
So I’m very happy to recommend the Spencer Hospital.

August 5, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your kind feedback. We are delighted to hear about your positive experience and appreciate you taking the time to share it. Your comments mean a great deal to our team, and we wish you all the very best.

Rated 5 out of 5 stars

Kind and Knowledgeable consultant

The consultant was kind, knowledgeable and took the time to listen to my concerns. Reception staff were friendly and efficient.

August 11, 2026
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Reply from Spencer Private Hospitals Ltd

We appreciate your kind words and are pleased to know that your experience met your expectations. Thank you for sharing your feedback and for placing your trust in Spencer Private Hospitals.

Rated 5 out of 5 stars

Very helpful and attentive

Very helpful and attentive

August 21, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.

Rated 5 out of 5 stars

Clean

Clean, prompt and friendly staff

August 7, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Everyone was very pleasant from start to finish and during my procedure. Very professional people and great environment

March 8, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.

Rated 5 out of 5 stars

I had six acupuncture treatments for imbalance.

I had six acupuncture treatments with Rozah in her acupuncture clinic at the Spencer Wing in an attempt to help with my balance problems. It was always conducted very professionally in a very relaxing room. Rozah always explained what the acupuncture involved and how it works. It was a very calming experience as well as relaxing. Rozah was also happy to answer any questions and queries I had. I have spinal stenosis which causes my imbalance problems but I do feel that the acupuncture has helped to some extent. My likelihood to fall is certainly a little less than it was especially when I close my eyes when standing up. In all a positive experience with a very knowledgeable practitioner. Thoroughly recommended.

July 7, 2026
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Reply from Spencer Private Hospitals Ltd

We appreciate your kind words and are pleased to know that your experience met your expectations. Thank you for sharing your feedback and for placing your trust in Spencer Private Hospitals.

Rated 5 out of 5 stars

My visit to the physiotherapist was…excellent

My visit to the physiotherapist was great .Kim was very polite and extremely helpful. My appointment is always on time. Kim is very knowledgeable and the problem I have Kim finds ways to help. I have 2 more sessions with him and I look forward to seeing him.
The staff are very polite and friendly. The service is always excellent. He facilities are very clean and tidy.
The same at all Spencer hospitals.

August 7, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your kind feedback. We are delighted to hear about your positive experience and appreciate you taking the time to share it. Your comments mean a great deal to our team, and we wish you all the very best.

Rated 5 out of 5 stars

You always treat my Mum with respect &…

You always treat my Mum with respect & dignity

August 18, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.

Rated 5 out of 5 stars

My appointment was on time.all staff…

My appointment was on time.all staff were professional and polite

August 14, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.

Rated 5 out of 5 stars

Brilliant service

Brilliant service
Very happy
No waiting around

August 13, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.

Rated 4 out of 5 stars

Friendly staff

Friendly staff, helpful but firm when needed, for example getting me moving. Only down for me was poor reception on tv when I needed a bit of mindless entertainment. Facilities were good, own bathroom great.

July 19, 2026
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Reply from Spencer Private Hospitals Ltd

We appreciate you taking the time to leave a review. Thank you for sharing your thoughts with us. Feedback such as yours is invaluable in helping us maintain and improve the care and service we provide.

Rated 5 out of 5 stars

Excellent care

Excellent care

December 16, 2025
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Reply from Spencer Private Hospitals Ltd

We appreciate your kind words and are pleased to know that your experience met your expectations. Thank you for sharing your feedback and for placing your trust in Spencer Private Hospitals.

Rated 5 out of 5 stars

Great experience

Writing this on behalf of my mother (86 years young)
The experience from hospital admission through to the after care has been very satisfactory. Most of the professionals she encountered were very lovely and couldn’t do enough to ensure her well being . She’s had a great result from her new hip .

December 5, 2025
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Reply from Spencer Private Hospitals Ltd

Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.

Rated 5 out of 5 stars

Good treatment

Good treatment
Nice staff

July 15, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.

Rated 5 out of 5 stars

The communication is good

The communication is good, the environment is pleasing and the atmosphere is better than you would expect when dealing with medical issues.

August 7, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.

Rated 5 out of 5 stars

The whole experience was seamless

The whole experience was seamless, the surgeon, ansestist, and all the other medical staff were truly amazing
Iam recovering well from my total hip replacement
Thank you everyone
I can now start getting my life back together.

July 6, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your kind feedback. We are delighted to hear about your positive experience and appreciate you taking the time to share it. Your comments mean a great deal to our team, and we wish you all the very best.

Rated 5 out of 5 stars

Happy with Spencer Hospitals

Very professional & felt very looked after throughout my surgery experience. Staff all very caring & friendly. Always reassured with any concerns.

August 19, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.

Rated 5 out of 5 stars

nice staff seen on time

nice staff seen on time, clean facilities.

August 13, 2026
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Reply from Spencer Private Hospitals Ltd

We appreciate your kind words and are pleased to know that your experience met your expectations. Thank you for sharing your feedback and for placing your trust in Spencer Private Hospitals.

Rated 5 out of 5 stars

Appointment was on time

Appointment was on time. Clinician friendly and provided professional advice and guidance regarding how to manage pain.

July 20, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.

Rated 5 out of 5 stars

Professional staff

Professional staff, clean hospital, excellent care. I Would like especially say Thank You to Mr Richard Slack for amazing job he has done in my case. He is : CHAMPION surgeon.

March 3, 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your kind feedback. We are delighted to hear about your positive experience and appreciate you taking the time to share it. Your comments mean a great deal to our team, and we wish you all the very best.

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