Always disappointing to use this company. They have ok products but regularly badly packed (leaking or torn). ALWAYS something missing, out of stock or wrong item in the order. The main problem is the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Spicee upp provides,to you door ,everything your mum used to send you to the market/shop for . Nostalgic delivery of great products, for fair prices in this "price hike" climate to create dishes th... See more
I have been shopping with Spiceupp since 2021. Spiceupp brings the taste of home to my door step and Adrianna is lovely. She is always going out of her way to tailor service delivery to suit my need... See more
You have to chase your refunds with this company and even then, you may not get it or you'll get a voucher. Their customer service is always polite but they'll promise you one thing (your refund) an... See more
Company details
Written by the company
The Uk's Leading Online Ethnic Supermarket. We are revolutionising the grocery industry with a driven purpose of a convenient and swift shopping experience that is powered by a customer-first mindset at the core of our business.
Contact info
8 High Street, Loughborough, LE112PY, Loughborough, United Kingdom
- 01509769940
- info@spiceeupp.co.uk
- spiceeupp.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Improved but still further to go…
Food tasted decent, good variety (much better with the branded suppliers) but overpriced for the quantity. Delivery is fast and food well packaged to keep cold/frozen.

Reply from Spiceeupp
I have been ordering from spiceeupp for…
I have been ordering from spiceeupp for a while now and they are the best, i always get my deliveries on time and they always have what i need. Great company!

Reply from Spiceeupp
the entire batch was bad
the entire batch was bad. they were all brown and none of them were sweet. 3 were spoilt so i couldn’t eat it.

Reply from Spiceeupp
Effective and efficient
Delivery was efficient. Items ordered were okay. Excellent customer service.

Reply from Spiceeupp
Great service
Quick delivery service outside to the Channel Islands, prompt and professional response to my follow up email. Great service 👍🏽

Reply from Spiceeupp

Reply from Spiceeupp
Paid for next day delivery
Paid for next day delivery, 1 week later still not here, was told they are out of stock, fresh stock will be here next week, was offered a refund, but I still want my order, they said they will sort something out for me for the mess about, in which case my review may change, but for now you get 1 star

Reply from Spiceeupp
There was an issue with delivery and…
There was an issue with delivery and the Spiceeupp crew were really kind and proactive in resolving it. Thank you so so much for the great experience

Reply from Spiceeupp
Very reliable I received every items I…
Very reliable I received every items I ordered!

Reply from Spiceeupp
Fresh products
5 star because customers service was great and helpful. Received everything I ordered in good condition even though it was a day late which it was disappointing with but they turned it around by calling me and assuring me I would receive my things.
Still waiting for my refund
lovely staff, products and packaging
lovely staff, prices are great, and properly packaged boxes so no of my items were damaged or spilled.
Very impressed with the meat sizes and…
Very impressed with the meat sizes and quality of most of the items I bought. However, the only fresh item I bought was almost withered.
Good products but not really happy…
Good products but not really happy because i was not updated regarding my order being shipped until i sent an email for update. I will patronise them again

Reply from Spiceeupp
Good customer service 👍🏽
I was kept updated on my delivery and items were adequate sizes. A suggestion for next orders, please separate frozen items from dry products to avoid cross contamination. Thanks

Reply from Spiceeupp
Spoilt and wrong delivery
It seems like they send to online shoppers the old stock or wrong items when they just want to get rid of it.
I bought just after new years and they sent me items I didn't ask for and also few spoilt items.

Reply from Spiceeupp
Never again…
Currently in the process of requesting a refund from my credit card company as every single item arrived rotten, mashed up, in bad packaging and with blood from the meat all over the rest of the food, which meant it could not be consumed. This is the second experience I have had in 6 months and have had a lack of response from the company.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
