Always disappointing to use this company. They have ok products but regularly badly packed (leaking or torn). ALWAYS something missing, out of stock or wrong item in the order. The main problem is the... See more
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Spicee upp provides,to you door ,everything your mum used to send you to the market/shop for . Nostalgic delivery of great products, for fair prices in this "price hike" climate to create dishes th... See more
I have been shopping with Spiceupp since 2021. Spiceupp brings the taste of home to my door step and Adrianna is lovely. She is always going out of her way to tailor service delivery to suit my need... See more
You have to chase your refunds with this company and even then, you may not get it or you'll get a voucher. Their customer service is always polite but they'll promise you one thing (your refund) an... See more
Company details
Written by the company
The Uk's Leading Online Ethnic Supermarket. We are revolutionising the grocery industry with a driven purpose of a convenient and swift shopping experience that is powered by a customer-first mindset at the core of our business.
Contact info
8 High Street, Loughborough, LE112PY, Loughborough, United Kingdom
- 01509769940
- info@spiceeupp.co.uk
- spiceeupp.co.uk
2.9
Average
181 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Happy with my recent purchase
Happy with my recent purchase. Delivery was very quick.The quality of the items are top notch. Spiceeupp is always dependable
Well done
December 29, 2022
Reply from Spiceeupp
Thank you for your feedback, it helps us more than you can imagine! We are so glad to hear that you are happy with our service and look forward to you shopping with us again soon.
Good quality and items packed properly…
Good quality and items packed properly thanks
December 13, 2022
Reply from Spiceeupp
Thank you, we pride ourselves on our quality produce and do our best to ensure that products are not at all damaged in transit.
Reply from Spiceeupp
Thank you for your feedback, it's greatly appreciated!
I'm African and I love the fact that I…
I'm African and I love the fact that I find local food items on the site. I also find that overall the prices of their items are the best around.
December 9, 2022
Reply from Spiceeupp
Thank you, Andrew. We pride ourselves on providing the nation with the best quality African and Caribbean food we can source, whilst maintaining affordable and fair prices for our amazing customers.
Reply from Spiceeupp
Thank you for your feedback!
Had a bad yam my last order and was…
Had a bad yam my last order and was promised a bigger one the next purchase and promise was fulfilled...also any issues I have with my order if any is rectified once an email is sent
November 29, 2022
Reply from Spiceeupp
Thank you for your feedback! We are glad to hear that your order was amended and once again we are very sorry for the bad yam on the previous order. We look forward to you ordering from us again soon.
Delivered promptly and good quality…
Delivered promptly and produce was secure. Good quality products
November 9, 2022
Reply from Spiceeupp
Thank you! Here at Spicee Upp, we pride ourselves upon the variety and quality of products we offer to our customers. Your feedback is greatly appreciated.
All fresh items
All frozen items arrived very fresh. Delivery on time. Love everything
November 18, 2022
Reply from Spiceeupp
Thank you for your feedback, we appreciate your support and look forward to serving you again soon!
The delivery is cheaper and the item is…
The delivery is cheaper and the item is reasonably
November 2, 2022
Reply from Spiceeupp
Thank you Hannah, we are glad you are satisfied with our low delivery fees and high quality products.
Very impressed by the quick delivery…
Very impressed by the quick delivery and the good quality of meat items. The only item I was not happy with, was the smoked mackerel, which had turned mushy by the time it got to me. It was not fit for the purpose I purchased it for.
October 5, 2022
Reply from Spiceeupp
We are glad to hear that you were satisfied with our quick delivery. However, we are of course disappointed to hear about the quality of your smoked mackerel. We can assure you that every order is packed with enough ice packs to withstand the time the order is travelling for. Unfortunately, this does not always mean that items will arrive still frozen. We have taken your advice on board and will ensure to pack our orders with more ice packs, in order to prevent this. Please contact us regarding this via hello@spiceeupp.co.uk or through any of our social media channels if you have not done so already.
Up to date info & quick delivery
September 29, 2022
Reply from Spiceeupp
Thank you for your feedback it is greatly appreciated.
Reply from Spiceeupp
Thank you! We always ensure that our products are of the highest quality and as fresh as possible before being sent out in orders.
Super Star Suppliers!
Fantastic service as always. Really pleased with the way they handle my order and follow special instructions to the letter. Preparing another order right now actually. Definitely one of our favourite suppliers. Thanks guys!
September 28, 2022
Reply from Spiceeupp
Thank you! We are glad you are happy with our service and hope you continue to shop with us.
Really great produce
Really great produce! The vegetable soup was okay could be better
September 26, 2022
Reply from Spiceeupp
Thank you, please do let us know how you think our vegetable soup could be improved as we are always looking to ensure all of our products are of the best quality for our customers.
Great service
Great service, Products delivered when they said it would be delivered and products were still frozen.
Easy to use website, fair pricing!
September 20, 2022
Reply from Spiceeupp
Thank you very much for your feedback, we are glad to hear that you were happy with your order and hope you return soon!
Unhappy Client
3 past orders were delivered well, no complaint. This last 2 orders is missing a yam and 3 plantains. I wrote in to make complaint, got email back saying will investigate. But no answer yet on 12/9/2022.
September 6, 2022
Reply from Spiceeupp
First of all we would like to thank you for your continued support of Spicee Upp. I am sorry to hear about the issues surrounding your past two orders, if we have not already reached out to you, please contact us through one of our social media channels or via email/phone in order to resolve this. We hope you choose to shop with us again! - Spicee Upp family.
I didn’t get an item out of my list of…
I didn’t get an item out of my list of order. My plaintain was not in the pack and no one came back to me on anything about it.
September 1, 2022
Reply from Spiceeupp
Hi Funmi, we are very sorry to hear that you did not receive your plantain in your last order. Here at Spice Upp we pride ourselves on our customer service, so we would be more than happy to send out a replacement with your next order! If we have not already contacted you regarding this, please do message us through one of our social media channels or phone/email. - Spice Upp family.
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