Always disappointing to use this company. They have ok products but regularly badly packed (leaking or torn). ALWAYS something missing, out of stock or wrong item in the order. The main problem is the... See more
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See what reviewers are saying
Spicee upp provides,to you door ,everything your mum used to send you to the market/shop for . Nostalgic delivery of great products, for fair prices in this "price hike" climate to create dishes th... See more
I have been shopping with Spiceupp since 2021. Spiceupp brings the taste of home to my door step and Adrianna is lovely. She is always going out of her way to tailor service delivery to suit my need... See more
You have to chase your refunds with this company and even then, you may not get it or you'll get a voucher. Their customer service is always polite but they'll promise you one thing (your refund) an... See more
Company details
Written by the company
The Uk's Leading Online Ethnic Supermarket. We are revolutionising the grocery industry with a driven purpose of a convenient and swift shopping experience that is powered by a customer-first mindset at the core of our business.
Contact info
8 High Street, Loughborough, LE112PY, Loughborough, United Kingdom
- 01509769940
- info@spiceeupp.co.uk
- spiceeupp.co.uk
2.9
Average
181 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Sadly won’t shop with them again
Sadly won’t shop with them again- poor after care service following a delayed delivery and food arriving rotten/inedible. No offer to refund payment which was poor customer service. Will return to other vendors in London
August 19, 2022
Reply from Spiceeupp
Apologies for the delayed response, we are sorry to hear that your delivery did not meet the high standards which we pride ourselves upon here at Spicee Upp. If we have not already reached out to you, please contact us through one of our social media channels or via email/phone in order to resolve this issue. We hope you shop with us again in the near future and assure you that only the freshest and highest quality stock will be delivered! - Spicee Upp family.
Reply from Spiceeupp
We are pleased to hear that your delivery arrived quickly and hope that you choose to shop with us again.
Delivered on time and fresh
August 13, 2022
Reply from Spiceeupp
Thank you! We hope you enjoyed your order.
Great produce and on-time delivery
Great produce and on-time delivery. I appreciate it.
Rockson Wilson
August 11, 2022
Reply from Spiceeupp
Thank you for your support, we hope you order again soon!
They didn't disappoint with next day…
They didn't disappoint with next day delivery and everything was fresh. I will definitely be ordering more from them
August 11, 2022
Reply from Spiceeupp
Thank you, we look forward to preparing your next delivery!
Great customer service!!
August 8, 2022
Reply from Spiceeupp
Thank you. We look forward to your next order!
Reply from Spiceeupp
Apologies for the delayed response, we are sorry to hear that your delivery did not meet the high standards upon which we pride ourselves here at Spicee Upp. If we are yet to reach out to you, please contact us through one of our social media channels or via email/phone. We hope that this issue can be resolved and we would be happy to send out a replacement oha with your next order! - Spicee Upp family.
I made a complaint and I didn't get…
I made a complaint and I didn't get feedback. The vegetables l got wasn't fresh as advertised, it was rotten and stick. However other things where great.
July 14, 2022
Reply from Spiceeupp
We are sorry for the delayed response. If we are yet to sort this, please do not hesitate to reach out to us again via email/phone or through our social media channels in order to ensure this issue is resolved! - Spicee Upp family.
They missed an item from what I ordered…
They missed an item from what I ordered with no explanation whatsoever informing me about this. Emailed and sent messages twice still not heard anything from them.
July 11, 2022
Reply from Spiceeupp
Apologies for the delayed response, we are sorry to hear that your delivery did not meet the high standards which we pride ourselves upon here at Spicee Upp. If we have not already reached out to you, please contact us again through one of our social media channels or via email/phone and we will ensure that we resolve this issue. - Spicee Upp family.
Great customer service and packaging
July 5, 2022
Reply from Spiceeupp
Thank you for your feedback and we hope you choose to shop with us again soon!
Dissatisfied customer
I received meats that were foul smelling with some already turning dark. I called immediately to notify the team and they sounded very reassuring but when I emailed the details and pictures over, they basically said they couldn’t see what was wrong and because they can’t smell it, there’s nothing more to be done. I lost out on money with no products to show for it.
I would not recommend!!!
June 27, 2022
Reply from Spiceeupp
Apologies for the delayed response, we are very sorry to hear that your delivery did not meet the high standards which we pride ourselves upon here at Spicee Upp. Please do not hesitate to contact us again through one of our social media channels or via email/phone in order to resolve this issue. We hope you shop with us again and assure you that all of our products delivered will be fresh and of the highest quality. - Spicee Upp family.
1 million stars
1 million stars
Brilliant and efficient and eco-friendly packaging with on time delivery.
Food Tastes great!
Wow, this food is amazingly delicious !
Will reorder again and tell all my friends
June 18, 2022
Reply from Spiceeupp
Thank you! We are delighted to hear that you enjoyed your food and we look forward to providing you and your friends with future deliveries! - Spicee Upp family.
Great Service
I am very pleased with the customer service I received here and the high level of response. It’s a brilliant place to shop if you want to shop with ease.
Thank you team Spiceeupp!
June 15, 2022
Reply from Spiceeupp
Thank you for your feedback, we hope you choose to shop with us again! - Spicee Upp family.
Great service ,great customer service
Great service ,great customer service, fast delivery
June 12, 2022
Unprompted review
Reply from Spiceeupp
Thank you!
Service Quality
I am happy from the service received from Spicee UPP. I will aim just to request if everyone can choose the time when they can receive the delivery. People are busy and sometimes certains hours does not allow to some customers to be at home. But in term of service quality I am not complaining.
June 10, 2022
Reply from Spiceeupp
Hi Lea,
Thank you for your review.
We have noted your suggestion and this is something we're working on to make shopping more convenient for our customers. We're happy to hear you're satisfied with our service.
Reply from Spiceeupp
Thank you Ayeeshah, we hope you choose to shop with us again in the future.
Easy to shop and fast delivery
June 6, 2022
Reply from Spiceeupp
Thank you we are glad that you were happy with your order!
Well organised
Well organised, speedy and good customer service.
Good qaulity items, and always well packaged.
However, the amount and size of food stuff are getting notably smaller... ensuring that they are slowly becoming quite expensive.
May 31, 2022
Reply from Spiceeupp
Thank you for your honest feedback. We assure you that all of our food is of the highest quality and that we have made no changes to the quantity of our products being sent out. We will however make a note of this and ensure that this does not happen again! - Spicee Upp family.
Fresh Produce, Everytime
Fresh Produce, Everytime.
I have ordered a few times from spiceeupp and everytime the food items arrive in better condition than most of the local shops I have around me. Delivery is also usually very timely which is great.
May 21, 2022
Unprompted review
The website is easy to use and all…
The website is easy to use and all items are packed carefully. I have been using this website for a year and I have not had any issues with my orders.
May 14, 2022
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