Spiderhoodie Reviews 

238
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the hoodies and sweatpants, noting that the fabric feels thick, warm, and durable for everyday wear. People also appreciate the fast delivery times and vibrant colors that make the streetwear stand out and look amazing in person. However, some customers also noted frustrating issues regarding unexpected shipping delays, missing notifications, and a lack of tracking information. A few reviewers experienced additional problems with receiving the wrong items, incorrect sizes, or packages failing to arrive completely. Despite these occasional setbacks, buyers remain generally enthusiastic about their clothing purchases.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the quality and design of... See more

Quality

Users describe positive interactions with quality, consistently highlighting the thick fabric, durable... See more

Delivery service

Consumers find delivery_service to be satisfactory, noting that orders frequently arrive quickly or even... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a significant split in... See more

Price

Reviewers highlight positive aspects of price, describing the overall shopping experience as wonderful. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The experienced was a bag of mixed surprised as despite the question of the hoodie being authentic isn’t one I can answer, the quality is relatively good and heavy-feeling. It is also baggy, comfy and... See more

Rated 5 out of 5 stars

My hoodie came four days earlier than expected! It is so thick, I can wear it into freezing temperatures! It is so cozy, I slept through my entire biology class, which is 90 minutes of nonstop yammeri... See more

Rated 5 out of 5 stars

Ordered three sweatshirts from SpiderHoodi ($505) and it was the best online shopping experience I’ve ever had—they have an amazing customer service team., better than any company I have ever pur... See more

Rated 5 out of 5 stars

Ordering was easy, shipping was faster than first estimated. Hoodie fits perfectly the way he wants it, and my 15 year old loves it. Color matches the exact hoodie we purchased. Will be placing anothe... See more


4.2

Great

TrustScore 4 out of 5

238 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(238)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing hoodie!

My hoodie came four days earlier than expected! It is so thick, I can wear it into freezing temperatures! It is so cozy, I slept through my entire biology class, which is 90 minutes of nonstop yammering from my teacher! Not to mention the girls won't stop following me!

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, shipping was faster than first estimated. Hoodie fits perfectly the way he wants it, and my 15 year old loves it. Color matches the exact hoodie we purchased. Will be placing another order soon.

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

Urgent: Order Delivery Delay – Placed December 19

Good evening,
I hope you are doing well. I am reaching out regarding an order I placed on December 19th for a hoodie and sweatpants for my son. According to my order number there is no tracking information, and the package is not expected to arrive until January 5th.
I have attempted to call the phone number listed on your website, but it redirects me to another number without allowing me to speak with anyone. I also sent an email and have not yet received a response.
Due to the lack of communication and several concerning reviews I have since seen, I am beginning to worry that this website may not be legitimate. If I am unable to speak with someone soon to confirm the delivery status, I will be requesting a full refund.
I needed this order to arrive before Christmas, so this matter is urgent. I would appreciate a prompt response to resolve this issue.
Thank you.

December 19, 2025
Unprompted review
Spiderhoodie logo

Reply from Spiderhoodie

Hi Tiffany,

Thank you for reaching out.

The order was placed on the 19th and we received tracking info on the 24th. I'm afraid, due to high volumes, we do experience a bit of a delay in receiving tracking information.
Though our usual terms is 3 days handling time and 8-10 days delivery, taking this into account, unfortunately, it is very improbable that order was to be delivered before Christmas. As of now, the order is in transit and updates will continue as the shipment progresses.
Should you choose to return the item for a refund once delivered, our support team will promptly provide a prepaid return label and assist you through the process.

We would also like to reassure you that all items we sell are 100% authentic, sourced from verified suppliers, and carefully inspected prior to shipment.
If you need further assistance, our support team remains available and ready to help.

Thank you.

Rated 1 out of 5 stars

Products not recieved

I ordered a sweatshirt and have never received a shipping notification or the product but not they want a review the item upon buying had a delivery date o December 12th. But was never shipped. They will not answer the phone or reply to my emails

December 12, 2025
Unprompted review
Spiderhoodie logo

Reply from Spiderhoodie

Hello Hayden,

Thank you for your feedback.
I'm afraid, there's been an issue with the delivery address thus we could not proceed with your order. We have sent you e-mail informing about the issue and delay due to this, though received no response.
As the order was not processed, nor shipped, refund was already issued and we sent you an e-mail confirming it.
We do apologize for this situation, and wanted to stress that we reached out and informed you about hiccups along the way trying to resolve it as best we could.

Thank you.

Rated 2 out of 5 stars

The print in the sweatshirt is messed up

The print in the sweatshirt is messed up

December 21, 2025
Unprompted review
Spiderhoodie logo

Reply from Spiderhoodie

Hello Melinda,

Thank you for the review.

I am sorry to hear about the issues with your recent order with us.
We will take care of this situation and will re-ship your original order.

We have reached out to you via our mail support channel to discuss further details.

It is per our usual procedure that we offer free return in case you are not satisfied with the product or wish to exchange it to something else.

Thank you.

Rated 1 out of 5 stars

I ordered a Christmas gift for my… niece

I ordered a Christmas gift for my niece. I never received a tracking number that it was shipped just prepared. Then I emailed them. They then told me there was an error and that they were out of stock of the item I bought and also stated that they now have it in stock and will be shipping immediately. It’s been 4-5 days since then and they never shipped the item. Christmas is also in about 4 days. I emailed them to ask what is the hold up now? NO RESPONSE. So I am requesting a refund and no response at the moment as well. Terrible holiday experience!

December 10, 2025
Unprompted review
Spiderhoodie logo

Reply from Spiderhoodie

Hello Lisha,

Thank you for your review.

My apologies for the delayed responses on our part, the response time increased due to high volumes.

We were checking with the warehouse the details of your order, and we can confirm that it was processed and shipped.
We already have tracking info shipped, and it shall be delivered in time for Christmas.

International shipments like this one usually have this type of a gap in releasing tracking updates since it is in transit, the moment it reaches destination country, it will be updated.

Thank you.

Rated 1 out of 5 stars

Not authentic.

This hoodie is definitely not authentic. I ordered the pink spider hoodie. Paying this much for a hoodie through this website, I would have thought it would’ve been a real spider hoodie. Very disappointed. I know my daughter is going to be disappointed as well.

December 1, 2025
Unprompted review
Spiderhoodie logo

Reply from Spiderhoodie

Hello Becci,

We want to assure you that all our products are 100% authentic and sourced from verified suppliers. As an independent reseller, we take authenticity very seriously and only provide high-quality, genuine items.

That being said, we do offer a free return for a refund. We will send you a pre-paid label to send the item back to us, and once you ship it, we'll proceed with a refund.
Please reach us out using this address : support@spiderhoodie.org and we'll get right to it.

Just to clarify — we are not the official website, but we are a verified resale and authentication centre.

Thank you.

Rated 4 out of 5 stars

The experienced was a bag of mixed…

The experienced was a bag of mixed surprised as despite the question of the hoodie being authentic isn’t one I can answer, the quality is relatively good and heavy-feeling. It is also baggy, comfy and warm. The shipping is reliable for the most part and the support team is very quick to respond and address concerns.

November 27, 2025
Unprompted review

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